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  • Taklishim
    Original poster 21 posts

    I have had the permanent XP/Silver boost purchased with helix credits for some time now. I linked my Amazon Prime to Ubisoft a few days ago and received my druid settlement bundle on my other saved games that I had plenty of time invested, no issues there, this bug did not happen to my other games.

    I started a new game this evening.

    Upon reaching the "the family matters" mission in Fornburg. Normally right after speaking with Gunnar and then speaking to Randvi usually triggers the release of all purchased items and boosts. Everything unlocked as expected, except this time, the black pop-ups announced that I had the XP/silver boost. I went to pause them as I do at times and when I checked the main inventory screen the icons only show an hour remaining on the boosts and not the 11 thousand days or whatever that it usually shows on my other games. I assume this is because the druid settlement pack gives me 5 one-hour boosts.

    So I played for a while and when the 1 hour timer on the boosts expired they were not replaced with the purchased versions, the boosts simply ended.

    Troubleshooting I have tried;
    I tried disconnecting the ps4 from the internet and reloading the game from scratch, as that has proven to be a workaround for when bonus content hasn't loaded before, but it did not work for this.
    Reloading the game from the manual save or autosaves after the boosts had expired did not make the purchased ones show up either.

    I can take screenshots if necessary.

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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • Ubi-Keo
    Ubisoft Support Staff 1878 posts

    @taklishim Apologies for the late response.

    I can confirm that this issue has been reported by several players and it is being investigated.

    Please keep checking the known issues list and the news and announcements page for updates.

    Official Response

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