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  • FeaRNELSONATER
    Original poster 1 posts

    Hello Ubisoft . For the last month I’ve been trying to sort a old Ubisoft account out I don’t have access to . And every time I do your online support no online representative online . So when I try to open a case I write a full description then click submit case and I just see my click it for 30mins and nothing happens , it like you can go no further .. so this is my last resort as I’ve emailed you no reply .. I’ve called the Ubisoft U.K. number . And it like it not in service anymore . Please help me I’ve created this new account and linked it to my amazon! All I want is old Ubisoft account disconnect from my gamer tag so I can add this account
    many thanks
    p.s please sort this as this is most frustrating thing I’ve done on a while 😅

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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • Ubi-Borealis
    Ubisoft Support Staff 6078 posts

    Hello there @FeaRNELSONATER! Welcome to the forums 🙂

    I'm afraid we're unable to assist with account recovery and linking accounts in the forums. You will need to open up a support ticket so our team can take a closer look at this. You've mentioned that you've had some trouble opening up a support ticket, so I've created one for you. You'll need to login to "FeaRNELSONATER" via the Ubisoft Support Website. Here, you can find your support ticket (14955841) by clicking the hamburger menu in the top-right corner and going to "My Cases."

    Once you've found your ticket, please leave a comment explaining the issue you're encountering with your accounts in as much detail as possible. As you'd like to recover access to an old account, make sure you specify the usernames of you old account and your new account. This will be helpful for our team's investigation.

    I've also sent you a Ubisoft email, inside of which is a link. Please can you click the link within this email for us? This will help us to verify your account.

    If you have any trouble finding your ticket, please don't hesitate to reach out!

    Thanks! 😊

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