brewdir 1 posts
I can throw my name in the ring that yes, the audio is very bad in this game and is immersion breaking. I'm very disappointed in what would otherwise be a very fun game! The bad audio just kills it for me.
TheRealDaemon 21 posts
Pretty sure this won't be fixed to be honest. I don't think they see this as an issue.
White-Wolf._ 3 posts
The audio issue makes the game unplayable.
Shuar 34 posts
@Ubi, can we have this thread closed?
As the issue wont be solved, and you wont even acknowledge it, at least I think we deserve some peace of mind and not come everyday to this [censored] post to check for further information.
Ryusennin 77 posts
One thing is certain, this game could have never been Atmos certified. Even Origins does actually sound much better.
Zorek67 13 posts
11/01/2021, still couldn't play the game due to the awful audio mixing. Can you [censored] move your smelly [censored] and fix your game ? this is an absolute shame. The game is out since 2 months and I can't touch it because the sound is just a total immersion killer.
Dworkin_CZ 6 posts
OK, so we've seen some class actions being filed against CD Projekt, the developer of Cyberpunk 2077. It seems like a new era is coming in which the developers will also have courts of law to fear if they make bad games. I welcome it wholeheartedly.
More on the topic at hand - why isn't the broken audio still made a known issue after two months of us asking Ubisoft to at least formally acknowledge the issues? What are they waiting for? A legal action? Well, the time seems to be ripe for those.
Attanno_ 24 posts
I would like to add my complaint to the existing ones in hope of an acknowledgement of the audio issues especially in the "known issues" log.
It has been crystal clear that the audio design suffered big loss since Origins where the sound was already very muffled and low quality (the voices in particular). But as the author said, Valhalla is a new milestone in the history of bad sound design in gaming.
As it is such a prominent problem I can't see why answering the questions might help as the solutions were already given by the author but here I go :
- Did you start to play Valhalla before the initial game updates were released?
I started playing on release. All the updates installed and none of them improved the audio.
- What is your platform, and if on PC, what are your system specs? (CPU, GPU, RAM, etc.)
Operating System: Windows 10 Home
Motherboard: ASUS PRIME X 570-P
Processor: AMD Ryzen 7 3700X
Memory: 16 Gb RAM
GPU: NVIDIA GeForce RTX 3070
- What is your audio set-up? Are you using a headset (wired or wireless?), a speaker system, a surround sound system, etc.?
HYPER X Cloud II. Sometimes stereo speakers where the issues are also very noticeable.
- What audio output is in use? 7.1, 5.1, Surround, Stereo?
Both 7.1 surround sound turned on and turned off. I even tried mono which is kinda more bearable as it hides the issues by flattening the overall sound but it is far from being a solution.
Inconsistent levels (dialogues can go from very loud to almost inaudible in a second, onomatopeia are very lound compared to the rest of the sounds etc)
sizzling on most of the sounds and voices (lots of compression artifacts in general)
Lack of spacialization
Very poor overall audio quality
Please do something about this problem as soon as possible. I stopped playing the game in the wait for a solution to those audio issues. Please keep us updated on the resolution of this problem, don't make it like Origins where the problem was mentionned many times without ever receiving a solution.
WHYS0SERI0US__ 1 posts
I think i've been pretty patient with this game but this as to be a joke i had the time to finish cyberpunk twice and it's still not fixed. audio still sounds crunchy and low quality... can't even refund. I don't think i'll ever buy an ubisoft game at launch ever again. good lesson
Original poster CaptainStarPaw 43 posts
@whys0seri0us__ It's been a while but wanted to check in with the thread. Sad that the issue still persists and seems to be brushed under the rug based on recent patch notes and official statements. This was the first AC game I ever pre-ordered, and I feel exactly the same way. I really wanted to believe that they wouldn't make such a huge compromise in the sound department this time round, but it ended up being worse than before.
AstroCat 17 posts
Title Update 1.1.1 coming tomorrow, not a single thing about the totally broken and horrible sound issues that ruin the game. Such a bummer, will they ever even take a look at this issue? It so bad and obvious I never have been able to get past the first 10min of the game. How is this not a tier 1 issue?
cronucks 5 posts
I tried asking for a refund, given the lack of official acknowledgement – unless you count https://discussions.ubisoft.com/topic/81608/updated-12-01-reported-issue-megathreads-check-here-for-your-issue, but those are issues 'under investigation by Ubisoft support' and 'not all of these issues are yet recognised / under investigation by the developers'.
This is the answer I received:
Unfortunately, in this instance no refund is possible for your Assassin's Creed Valhalla Gold Edition because your refund request does not comply with our refund policy.
For more clarification regarding our refund policy please see our FAQ:
However please rest assured that the development team are aware of the reported issue with audio quality and investigating it. Please keep an eye on our official website and forum for future news and updates of the game:
The silver lining I guess is that this is as close as it comes to an official acknowledgement. Yet if they are investigating it, why is not reported on the list of known issues? https://discussions.ubisoft.com/topic/76980/assassin-s-creed-valhalla-known-issues-updated-jan-8?lang=en-US&sort=newest_to_oldest
Meanwhile I am quite incensed I paid premium price for a new game (not a preorder) with such dysfunctional audio – especially after such good reviews that gave me no indication this could be an issue for me going in. As @CaptainStarPaw said previously, I tend to dismiss the graphics/audio of online videos due to their variable quality.
It is only after running the game (which nullifies your ability to refund – how dodgy is that to begin with) I found out about the terrible audio. I feel quite cheated to be honest.
Ubisoft: 'Hey Valhalla players, here's
a tunean official acknowledgment for you!'
Valhalla players: still waiting for
Noir-ceuil 3 posts
I am so angry at them right now. Not an inch of a statement about this issue. It's been 3 monthes that we are waiting for a proper patch or a good explanation.
Why Ubisoft can't fix the sound ?
BoBaggs 4 posts
Beyond disappointed at Ubisoft for not fixing this. Was honestly expecting this to be taken care of by the holiday. Really glad I was able to return the game. They've officially ruined Assassin's Creed for me. I'm having nightmares that they're going to ruin Star Wars for me now too.
cronucks 5 posts
You can ask for a replacement or refund if the problem with the product is major.
A product or good has a major problem when:
- it has a problem that would have stopped someone from buying it if they’d known about it
- it is significantly different from the sample or description
- it is substantially unfit for its common purpose and can’t easily be fixed within a reasonable time
- it doesn’t do what you asked for and can’t easily be fixed within a reasonable time; or
- it is unsafe.
I think this specific situation fits the dot points I have highlighted above.
As a tangential issue, I am pretty sure their refund policy is unlawful. To quote that same page from the ACCC's website (emphasis mine) :
'No refund' signs and expired warranties
Signs stating ‘No refunds’ or ‘No refunds or exchanges on sale items’ are unlawful, as they imply that it’s not possible to get a refund under any circumstances, including for faulty items. In fact your consumer guarantee rights still apply. Retailers don’t have to give you a refund or exchange if you simply change your mind. Always check the store’s returns policy. Your rights under the consumer guarantees do not have a specific expiry date and can apply even after any warranties you’ve got from a business have expired.
But Ubisoft's digital purchases refund policy states (bold emphasis theirs, underlined emphasis mine):
You can request a refund for a digital order within 14 days of your purchase, as long as the content has not been launched.
Return requests for digital products can be submitted by selecting the Ask for a refund link next to the relevant product on the Order History page of the Ubisoft Store.
Purchases for consumables, downloadable content, in-game currency, digital console keys or purchases from our in-game stores are final and not eligible for refunds.
So I just reported a consumer issue with the ACCC based on this, describing the issue at hand, complemented with screenshots of my interaction with Ubisoft support.
I would encourage other Aussies to do the same.
- Ask Ubisoft support for a refund
- Indicate this is due to the audio issues.
- If they refuse to issue a refund, file a consumer issue with ACCC on their site
- Describe the audio issue as a 'major problem', link to this thread maybe and suggest a web search for more instances online
- Indicate the fact your are being refused a refund
- Indicate the fact that Ubisoft's refund policy is probably unlawful under Australian law.
I feel pretty bad for the devs tbh, it looks like another game that was released a tad too soon. However, there is no reason Ubisoft as a whole should get away with this without at least providing refunds where it seems more than appropriate.
- Ask Ubisoft support for a refund