UNSOLVED Clan Banner for Iron Horse Clan Run Still not Unlocked0 Likes/3 Replies/32 ViewsOriginal poster VZ-1 1 posts
It looks like everything just got wiped out on these forums or am I missing something?
Clan Banner for IH still isn't unlocked. Who is actually investigating the problem?
Ubisoft Support Staff UbiKoreanBBQ 380 posts
@vz-1 Heya. Nothing was wiped, we simply moved platforms from the old forums to Discussions (where you're posting now). Our teams have had trouble reproducing this issue, so they are needing more information from players. Your contribution was already reported a few months ago, and I do apologize for the time it's taking to investigate this issue. Should we require further information from you, we'll either post here or send you a private message.
Noxious81 385 posts
(...) Our teams have had trouble reproducing this issue, so they are needing more information from players. (...)
Uhm. Sorry to say that – but that is a very very confusing statement. Players from each and every platform are now reporting this issue for months. Over and over again. There were quite a few threads inside the old forums and there are probably a lot of tickets for the support team.
And we were told multiple times by official Ubisoft employees that the team would be looking into this:
(...) The issue regarding Clan progression has been already reported to the development team and it's currently being investigated. (...) [Ubi-Mark.]
(...) the Game team is continuing to looking into this. (...) [UbiKobold]
(...) sorry for the time it has taken our teams to get this issue resolved. I went ahead and reached out to the development team to see if there are any updates (...) [UbiExcellent]
So you might see why your trouble-reproducing-this-issue-answer does confuse me quite a bit. You might wanna check back to the aforementioned colleagues or the investigating team for further information on this issue.
Or feel free to plow through two of the most popular threads inside the old forums:
Iron Horse Clan Honor
Operation Iron Horse Clan Insignia Honor not population after single session completion