Please do be aware that this list is not exhaustive, and that not every issue we are currently investigating is listed here. Do not be concerned if your issue is not listed - we're committed to investigating all reports submitted and will do our best to assist you further. Thank you!
ISSUES / QUERIES UNDER INVESTIGATION BY UBISOFT SUPPORT
Please find the past megathreads for resolved issues within the spoiler tags below; if an issue persists after being placed in this section, please reply to the thread, and we will look to move it back to the "under investigation" section once the investigation is reopened.
We'll add more links here as threads are put together. Again, please bear in mind that while the issues above have been reported to us, not all have been fully investigated / are known, so fixes are not guaranteed unless stated otherwise in the threads themselves. When more information on each issue is available, we will update each individual thread. Thank you! 🙂
We're pleased to advise that these issues with the delayed delivery of digital content should now be resolved, and we are seeing deliveries occurring as normal. If needing further assistance, don't hesitate to reach out to us. Thank you for your patience while we investigated these issues!
Update 09/11/2020 05:56 PM EST
We're still investigating the issue with processing orders made on the Ubisoft Store. Some users may experience a delay in the delivery of their order to their account. Thank you for your patience and understanding.
We are aware of delays in processing some orders on the Ubisoft Store. It may take up to 24 hours for your content or game to appear on your account. If you are still missing your content after this amount of time, please let us know, and we'd be happy to investigate further! Please check this thread for further updates.
[NEW] Walk speed with disguise is limited with Keyboard input Players may fall through the map in a cave near Anlaf's Lookout Potential Workaround: Fast travel away if you get stuck. Yule items obtained through the Yule Festival disappearing from the inventory. Note: If you experienced this, the game should have returned the spent resources on upgrades to your inventory. You may re-claim the items by redeeming the Godly Reward from the Animus Store. (for free)
Xbox Series / PS5
Some players are experiencing issues when using Switcher (PS5) or Quick Resume (Xbox) over extended periods of time. Recommendation: Be sure to save before suspending or switch away from the game to minimize the risk of losing progression when resuming play.
The colourful raven skin is not applied when selected. Ostara Festival quest progress seemingly resets after completing A Brewing Storm Note: This is only a display issue affecting The May Queen & Protection Wards. Cannot interact with Alvis when completing the Let’s Get Festive quest before the Egg hunt Workaround: Play the brawl quest, Alvin should return to the front of the hut and be interactable again. Players may occasionally observe FPS drop during Ostara Brawl Tournament “The Festival is ending soon” pop-up when starting the game. Note: This is a display issue. You can consult the festival merchant to check the correct end date. ( April 8 )
COMMENTS FROM DEV TEAM
Mari Lwyd costume applied after completing the Glowecestrescire arc (in Glowecestrescire) Note: This is intended behavior in Glowecestrescire. The Mari Lwyd costume will be applied over the disguise when roaming the Glowecestrescire territory. Dropping the torch during battle requires you to aim with LT and press RT to drop Note: This is intended behavior. World event cannot be completed due to various actions. Workaround: To reset, fast travel to a different location and return later to restart. The world map territories do not scale to Eivor’s power level. Note: This is intended behavior. “The Way of the Berserker” and “Legend of Beowulf” can be accessed after founding your settlement in England. Note: To start the quest you need to go to Eivor’s room in the longhouse and open your letterbox and read the highlighted letters. Sons of Ragnar - Interact button to speak to Ubba at the docks only appears at a specific angleNote: This is intended. Players can only interact with NPCs while facing them[NEW] “Raid Completed” celebration may not be displayed when opening/looting the last cargo chest. Note: This is intended; the celebration will only appear for gear. Struggling to find the third clue for the Adze? The clue is hidden in the region.