Hello,

This morning I attempted to boot my save file and was able to do so successfully. However, after under a minute of play I received a repeated prompt to return to the main menu and a subsequent error message (Granite-2000000). Having checked the support forums I understood this error may be due to lack of hard drive space, so I checked my disk and was indeed down to ~1GB free space. I have since cleared space (now ~80GB available), verified game files and completed the other troubleshooting steps, but attempting to load the save file now gives a Snowshoe-52662BB9 error (see attached image). Furthermore, the save no longer appears in the list of current saves from the New Game option, and the save file itself appears to have changed to 1KB in size in the save data location on the hard disk.

I have attempted to submit this as a support ticket but the "Submit My Case" option on the Contact Us page becomes unavailable when I select the Technical Issues field, and the Start Chat option is also listed as currently unavailable.

Please advise on recovering the save, as I have about 41 hours in this save and no desire to start a new one.

Thanks.

@Ubi-Borealis Can do. Here is a link to a short video showing the problem:

https://drive.google.com/file/d/1Kr8gU5SIuCw-3Sr9FxaIi2jB-Z8rybpz/edit: (https://drive.google.com/file/d/1Kr8gU5SIuCw-3Sr9FxaIi2jB-Z8rybpz/edit)

To recap:

• Issue began due to launching save file while hard disk was very low on, or out of, space.
• Doing so loaded the save, but forced a quit to menu after less than a minute with a repeatedly popping up in-game "return to menu" prompt.
• Upon return to menu, error message Granite-2000000 was shown.
• After clearing space, launching the save again returned a Snowshoe-52662BB9 error with an error message (see my first screenshot in the thread).
• The save file itself was now missing locally and no cloud saves were available to download.
• Most recent update changed the content of the error message slightly (see most recent screenshot, and video), but the problem persists as described.

Troubleshooting steps have been taken (game reinstalled, Windows and drivers updated, files verified) with no effect on the error.

Hope this helps, thanks in advance.

@Ubi-Thrupney Thanks for the response - according to the game there are no saves available on the cloud.

Thanks for the update @Ubi-Thrupney .

Unfortunately I still seem to have the same issue after updating the game and verifying the game files. Attempting to click "Continue Game" simply returns a black loading screen for a few seconds followed by the error in the below screenshot, it's the same error code from before but a slightly different error message.



I am hoping it hasn't erased the save entirely but it seems to be unable to detect a save file and as aforementioned the save file on the hard disk changed to 1KB in size after the first time I got the error. Is there a way to restore an older pre-error save from the cloud, short of starting a new save? My save file no longer seems to be available locally.

Thanks for the response @UbiStorm . I'm unable to reach another device at the moment, but the support ticket issue appears the same on other browsers. Here's what the submit portion looks like by default (all screenshots from Chrome):



Note the chat option is already greyed out. After specifying Technical Issues in the third dropdown box - 



the Submit My Case option disappears entirely.



Are you able to open a ticket internally with the information I provided? I'm more interested in resolving the Snowshoe error if possible and don't want to derail this thread for others with a separate issue.

Thanks!

Hello,

This morning I attempted to boot my save file and was able to do so successfully. However, after under a minute of play I received a repeated prompt to return to the main menu and a subsequent error message (Granite-2000000). Having checked the support forums I understood this error may be due to lack of hard drive space, so I checked my disk and was indeed down to ~1GB free space. I have since cleared space (now ~80GB available), verified game files and completed the other troubleshooting steps, but attempting to load the save file now gives a Snowshoe-52662BB9 error (see attached image). Furthermore, the save no longer appears in the list of current saves from the New Game option, and the save file itself appears to have changed to 1KB in size in the save data location on the hard disk.

I have attempted to submit this as a support ticket but the "Submit My Case" option on the Contact Us page becomes unavailable when I select the Technical Issues field, and the Start Chat option is also listed as currently unavailable.

Please advise on recovering the save, as I have about 41 hours in this save and no desire to start a new one.

Thanks.