Dear Ubisoft team,please explain us why we are not receiving the e-mail with the code from your side? It's been 4 days already.

I've personally finished Dawn of Ragnarok and I'm very dissapointed that I didn't get the Twilight pack to play with.

Please give us a deadline until issue will be sorted,I think we have waited long enough. Thanks!


Later edit: My e-mail address is: [Redacted] in case you will send the pack.

I managed to get through. Now waiting for the e-mail with the code.

@darkmuninn We are in the same situation. We got the first code from retailer and we are waiting from Ubisoft the second code for activation. Fingers crossed!

@ubi-borealis Thanks for removing my details. I did that to draw your attention to the fact that we are still waiting. Also thanks for reading my post:)

@ubi-borealis Hi. It's the same issue for me. I got the mail but no key. Thanks!

Hi Ubisoft. I redeemed the package and downloaded the add-on. What are the next steps? The content is not present in the game yet.

@warrantedmayhem I believe the add-on will always show PS4 not PS5. Right?

@thedoors27 Don't get too excited. We still can't find the content in the game.

@vladimirkal This is super messed up. @Ubi-Borealis help please!

Hi. I have the same issue with the wrong code for PS4 instead of PS5. Thanks for the help!

It worked for me2. Redeem it from the PS app. It's the only way. Thanks Ubi:)

Hi. I have the same issue with the wrong code for PS4 instead of PS5. Thanks for the help!

@xenrique85x how did you managed to make it work?

@vladimirkal This is super messed up. @Ubi-Borealis help please!

@emmayates93 have you copied the saved file or anything?or just installed the PS4 version of the game?

@thedoors27 Don't get too excited. We still can't find the content in the game.

@warrantedmayhem I believe the add-on will always show PS4 not PS5. Right?

@jaxternikus87 what do you mean?

@fallto what did you do to see the items of the pack in the game?

Hi Ubisoft. I redeemed the package and downloaded the add-on. What are the next steps? The content is not present in the game yet.