@ubi-mark i reliazed what cause the problem and that was google chrome, i tried all troubleshooting steps nothing helped.
but even on my google chrome phone same problem and then eventully when i opened it on safari it showed up.
i guess your support center doesnt support on chrome

@ubi-mark if i can send you a picture you will know what im talking about , i can see open case tech issues with the number of the case.
once i clicked on that it transfer me to the page case but nothing shows up except that says log in and complete white blank page and im already logged in
thats so frustrating. if you will to give me an email you will see

@ubi-cintre there is a problem with contact support through your website when i enter the case page it says were happy to help and the rest of the page completly blank white so idk what to do
and it says Please sign in to your Ubisoft account to contact support or open a support case. and im already logged in

@ubi-keo yes i did all of this and nothing helped

@ubi-keo i dont have any dedicated gpu installed driver, btw im trying to upload the files that you requested but i cant upload them since i dont have enough privileges for this action

once installed the game can't start the game no matter what i did.

already updated the graphics card driver and verify the game files and im still getting no compatible driver/hardware and idk what to do.