Hello.

I've also been having issues with AC Valhalla crashing all of a sudden. It started since the update.
I start a raid, do some things and the game crashes. It can happen right after starting the raid or in the middle of it, doesn't matter.
I read the posts that you launched a hotfix but it didn't help since the first time I started the raid today, I got of the boat and a few seconds later the game crashed.
I've verified the game files and they are good.
I've got a good enough pc to run the game at max quality in everything.
I've got the drivers updated to date, did it manually and automatically afterwards to make sure everything is on spot.
I just uninstalled Ubisoft Connect and the game itself and I shall try again, but if this problem persists, you need to help me fix this issue, please.

I've just tried to open a support ticket and it seems I can't due to COVID reasons. Also tried the live chat but that's not working either...

Need your help please.
Thanks in advance.

Hello @ubi-borealis

No problem at all. If by trying out different things might find the solution for everyone, I'm always glad to help out.

I was able to finish the raid in Meldeburne and never went there again, so no more crashes so far. I'll avoid that area altogether since I don't need to go there anymore.

Thanks for everything

Hello again.

Just to let you know that I managed to solve my problem. I realized I was making a mistake in port forwarding and I fixed it. Then I did a reset of the router and everything is now working correctly.

Hello again.

With the help of my ISP provider, I was able to forward the adequate ports for AC Valhalla. This allowed me to enter the game and play it without problems and yet...

The problem is that while I'm playing the game, I still lose my Wi-Fi connection which prevents me from surfing the web while I have the game running, all the while everything works fine on other devices (iPhone, iPad, etc.). In addition, when I close the game, the game saves don't synchronize with the cloud.

I've tried everything from the troubleshooting article. What do I do now?

Please help me.

Hello @ubi-oxavo and thanks for the response.

I've tried the steps of the connectivity troubleshooting article. So far, nothing worked. I've just forwarded the ports and I still lose connection everytime I open the game. Maybe I'm doing something wrong, I don't know...

This is what I have to add to forward ports for AC Valhalla's, correct?


I connected to my router, went to the Port Forwarding tab and created a custom rule:

• Name: AC Valhalla
• Server IP address: entered the IPv4 Address which I got from the ipconfig on cmd
• Protocol: TCP
• External ports: 80 * 443
• Internal ports: 80 * 443

Is this correct?


I even added exceptions to Firewall inbound rules specifying the ports for AC Valhalla, AC Valhalla_Plus and Ubisoft Connect. This seems to somewhat allow me to enter the game without losing connection but the menus on the title screen have the icon flashing all the time and when I close the game I can't synchronize the game saves with the cloud because Ubisoft Connect window says it doesn't have connection...


I have no clue what changed from last Wednesday to yesterday Sunday to make me have these issues. When I lose connection, everything else that is connected to the same router works


Thanks in advance.

Hello.

I was away for a few days and just came back. Before I went away, I played AC Valhalla without any problem, but now, after starting the game, I lose Wi-Fi connection. If I close the game, the connection is resumed. I've tried all the ways I can to contact support through the website but just after I select something in the topics, I'm unable to open a case or start a chat. My Wi-Fi connection works very well with everything else from apps to browsers, downloads and uploads.



Can anyone help me please? Thanks in advance.

Hello @ubi-borealis

No problem at all. If by trying out different things might find the solution for everyone, I'm always glad to help out.

I was able to finish the raid in Meldeburne and never went there again, so no more crashes so far. I'll avoid that area altogether since I don't need to go there anymore.

Thanks for everything

@UbiStorm @Ubi-Borealis hello again.

Just finished the raid at the Isle of Ely Monastery in Grantebridgescire with sucess with the graphics at max just as I played so far. The game was all smooth, no lag, no crashes.

With this I'm thinking there's something wrong with the Meldeburne location in Grantebridgescire because it seems it's the only place where my game crashes.

What do you make of this?

@UbiStorm @Ubi-Borealis hello, good afternoon.

I work for a living so I can't always be playing. Sorry for the delay

I lowered the quality of a few graphics options but it didn't improve anything. I raised them again and got the same result...
I've also verified my game files again and all is good.

I have another raid to do in the Grantebridgescire area so, and since it's a different location, I'm going to try and do it and I'll let you know what happened.

@ubi-borealis hello again.

I've just tried another thing which was fully disabling MSI Dragon Center but that didn't work out either, unfortunately

So far, it's been happening in the Meldeburne, Grantebridgescire location. Doesn't matter if I start a raid or not, because the game crashes either way. I enter from whatever side I want, eliminate a guard or two, or do anything else for that matter, and the game just crashes on me.
I was able to get the last chest and right after the game crashed. Fortunately, the game saved right after I got the chest

I'll try the same location yet again lowering my graphics and let you know if that works but I think that would be kind of weird, I donno...

Thanks again.

@ubi-borealis hello again.

So far, I've updated the ticket two more times and I'm glad you guys/gals are trying to help... the thing is that I'm getting tired of trying a bunch of stuff I never needed before...

Before the last game update, I ran the game on max specs, even without using my dedicated GPU which I'm using now, and the game didn't crash so far as I remember. Even if my pc had corrupted files or antyhign else, the game didn't crash before the update so it's very unlikely my pc is the problem.
Some of my work stuff, and other games, are "heavy" on specs and my pc runs them smoothly without any crash or problems.

Everything is up to date considering drivers, windows updates and it recently was in the shop for normal maintenance which I have periodically.

Hopefully someone from your side has something new to tell me on the support ticket...

Hey @ubi-borealis

I still haven't tried any raid, just went to a different part of the map and tried other stuff, which, up until now, didn't make my game crash.
When I try to raid again, if my game crashes, I'll update my ticket.

In the NVIDIA program I changed AC Valhalla to the dedicated GPU. I could already run the game at max capabilities with the "normal" NVIDIA but I'll try the high-performance one anyway.

I had to do a search on the internet to know what is the KNDBWM.exe, never heard of it before, and I still don't really understand what it is... what is it? But the main crashes only started happening after the last update if I'm not mistaken.

Thanks in advance for your help and I'll let you know if something happens!