@ubi-borealis Hey there. Sorry for the late reply.

So I usually don't unlink/relink my account before playing except on the last night the weekly challenges are available. On that night I unlink/relink until it starts working and I can complete at least a few of the challenges. Sometimes this only takes one or two tries, and sometimes it doesn't work at all even after dozens of tries.

Also, I looked at the only other Ubisoft game I have that tracks challenges: Watch_Dogs Legion. On that game all aspects of Connect (weekly challenges, stats, etc.) tracked my progress without having to unlink/relink my account.

Hi. So Ubisoft Connect isn't tracking any of my progress on my AC Valhalla game on my PS5. Not timed challenges, stats, core challenges, nothing. I am also having that delay that Enkidu98 was having but that is new, while this issue with Connect has been happening for about a year. I talked about this issue with someone in a separate thread but I haven't heard anything back in a long while so I thought I would post about it again.

Quick summary:

• Here is a video of me doing various actions in the game and Connect not updating: https://drive.google.com/file/d/1hCm2O0f3XAYSXBfn--eZDNGDViaFijao/view?usp=sharing: (https://drive.google.com/file/d/1hCm2O0f3XAYSXBfn--eZDNGDViaFijao/view?usp=sharing)
• Sometimes I am able to get it to start working by unlinking my Playstation account via my PC and then logging back on when I start the game back up. If that trick doesn't work I close the game and try again. Sometimes it starts tracking after 1 try and sometimes it won't work after 50 tries.
  • Side note that is relevant to right now: the delay issue is preventing me from knowing if this trick worked or not, so don't know if one of my tries will give me the Crescent Sun reward after the delay.
• I'm pretty sure Connect is also not working for my Immortal: Fenyx Rising game.
• I have gone through the troubleshooting suggestions before and they didn't work. I have a wired connection and tests of my connection consistently return high download and upload speeds. I have even tried it on someone else's internet and gotten the same results. This is not a problem with my internet.

@ubi-mushy I also have not received the tattoo yet.

@ichaospaladin I just tried to complete it. It wasn't fixed.

@bielik01 Thanks for letting me know. Do you know who is taking care of Assassin's Creed Valhalla issues right now?

@ubi-borealis Hey Borealis. It has been a few weeks since I sent you the link to that video. I hadn't heard back from you yet so I wanted to confirm that you had gotten it and that it contained all the information you needed.

I've got the same problem.

@ubi-borealis Hey I recorded me doing various tasks and challenges and them not updating. I apologize if the video quality isn't too good but you should be able to tell what is happening. Let me know if you need anything else.

https://drive.google.com/file/d/1hCm2O0f3XAYSXBfn--eZDNGDViaFijao/view?usp=sharing: (https://drive.google.com/file/d/1hCm2O0f3XAYSXBfn--eZDNGDViaFijao/view?usp=sharing)

@ubi-woofer No, the core statistics are not tracking correctly either.

@ubi-theberry Its not really accurate to say there are time periods when the tracking stops. That implies that it works most of the time and only goes down for a few hours, or that it stops tracking in the middle of a play session, which isn't what's happening. Its more like the tracking doesn't start when I log in automatically and only starts some of the time when I log in manually.

Its kind of like there's a switch that turns the tracking on and off and it is supposed to flip on when I start the game and off when I shut off the game. For me, that switch isn't getting flipped on when I start the game with my account already linked and only starts occasionally when I unlink and then relink my account. It switches off fine when I close the game, but starting back up takes some effort. Does that make sense?

@ubi-woofer By approximate time periods, do you mean to ask if the issue is limited to only certain times of the day? If so, then no, this issue happens regardless of when I start playing the game. That said, I usually play around 11 pm EST, which again I don't think matters but I thought I would mention it. I usually check my progress on the in-game overlay. Also, I am the only gamer in my house, though I have noticed this issue with other Ubisoft games, such as Immortals Fenyx Rising.

@ubi-borealis Very long time periods. If unlinking and relinking my account works (it doesn't always but it has been working more often lately), it will usually track my progress without problems until I close the game. When I start it back up again, then it goes back to not tracking my progress. Basically I have to do the unlink/relink thing before every play session if I want it to track my progress.

@ubi-wheelyduck

Once again, I apologize for the very long time between replies. Anyway, I've tried a few of the troubleshooting tips you suggested and none of them worked. I've even connected my internet directly to my PS5 and it still doesn't track my progress. I don't know what the problem is, but I'm pretty sure the issue is not on my end.

@ubi-borealis Hi Ubisoft,

I apologize for the very late reply on my end. I checked my connection and everything appears fine on that end. My NAT type is type 2, my download speed is consistently between 50-90 Mbps and my upload speed is around 12 Mbps. Whatever the issue is, its not being caused by connectivity issues.

I will say, lately I've had to do the whole disconnect and reconnect process fewer times to get connected than in the past. It used to be I spent over an hour doing that before I could get results, now it usually takes less than 15 minutes, so there has been improvement. Still, ideally I wouldn't have to do it at all.

Hi dev,

I'm still having this problem. I won a dice game today and it the timed challenge isn't showing as completed. Like I said in my previous comment I have been having this problem for months and it takes unlinking and reconnecting my playstation account several times to get it working.

So I've been having this same problem for months now. I've only been able to get my progress on the timed challenges to record after unlinking and relinking my account from my Playstation, and even then I have to do it several times before it works.