Same issue here, except I, didn't loot the broach before the quest. During the quest, going through the castle, the quest marker and HUD text disappeared. I found the room, couldn't interact with anything other than the broach, and nothing has happened since.

Happy to provide save files/videos/etc.

@ubi-woofer Thank you for the reply.

I have created a ticket with a video and my save files. Please let me know the next steps.

Thank you.

I am also disappointed to report this has not fixed it for me either. I tried manually saving and loading and going back to a two-month-old save and neither got the quest marker to re-appear on the map and I'm still stuck on trying to find the Elderman step.

Please let me know what next steps I can do to try to resolve this issue.

@ubi-borealis The support system didn't let me upload my save files (it kept erroring) so I uploaded them to OneDrive which is why you might not be able to see them.

I am uploading them again here, let me know if this doesn't work. Thank you.

https://1drv.ms/u/s!Av_O6Cpg5HSZgsalVOtOWoXA_v63iBE?e=DZkFhw: (https://1drv.ms/u/s!Av_O6Cpg5HSZgsalVOtOWoXA_v63iBE?e=DZkFhw)

Update: Just tried to submit them to the support case again and I keep getting an HTML error so that is still not possible unfourently.

Same issue here. Got the armor, and the game started crashing on changing gear.

Luckily I've learned my lesson with Ubisoft bugs (had to wait 6 months to be able to finish the game because of the Elderman bug taking so long to be fixed), so just going to re-load an old save and call it a day.

Update: Before I started playing Wrath of the Druids DLC, I checked this quest again and it was still bugged. So I went and did the DLC, and once I finished all the Ireland quests and went back to England, the Absence of an Elderman quest appeared on the map for me, I was able to get the cutscene and I was able to advance! I just successfully completed the quest and am able to move forward with the main story! Not sure if anyone else had the same experience, but wanted to report what happened. I am not sure when/what exactly triggered the quest to continue, but at least I can finish the game now.

@ubi-borealis Thank you very much for the response, much appreciated!

Just checking in to see if there have been any updates. I see there has been no activity on this thread for 2 weeks and we are still unable to complete the game.

Thank you!

@ubi-borealis Sorry for the late reply, perfect glad to hear you received the save files. Thank you!

Also just wanted to say thank you very much as I've noticed the communication from Ubisoft has been much much better in the last few weeks regarding this issue and this is really appreciated. Even just letting us know you are still working on it helps to keep us updated, so thank you and keep it up!

Please let me know if you need anything else to proceed.

@captainjack03 @Ubi-Borealis I re-opened my support case but the upload system is not letting me upload my files again (a different issue from before, but still not letting me continue). I included a OneDrive link in the ticket. Please confirm the support team received and downloaded them. Thank you.

@ubi-borealis Thank you for the reply. I tried the workaround and it did not work for me. I will re-open and re-submit my save files again.

Thank you.

@magaswagnar Same for me.

I am also disappointed to report this has not fixed it for me either. I tried manually saving and loading and going back to a two-month-old save and neither got the quest marker to re-appear on the map and I'm still stuck on trying to find the Elderman step.

Please let me know what next steps I can do to try to resolve this issue.

As previously stated, I've had this issue since November and have been following this thread and every update, trying this bug every few weeks.

I still can not progress, but now, one of the clue items in the room before the swan door keeps re-spawning. When using Odin's Vision it shows up with an eye to indicate a clue, I can pick it up but nothing happens as I believe it's one of the letters I originally picked up (can't remember it's been so long). If I leave the room and come back it re-spawns.

Not sure if that's relevant but worth reporting.

My specific issue is no cutscene played when going to the castle (thus leaving the elderman lying on the floor dead. I was able to carry him outside the room but he despawned and hasn't come back), and the quest disappeared from the HUD. I do have the broach in my inventory, but only after the first two issues mentioned occurred.