This issue is NOT resolved and very clearly still happening to many people, including myself.

As per their statement, when purchasing the game, I was under the impression the issues of the game not being visible after purchase was resolved. This is clearly not the case as it has been over a day since purchase and I have no game, no email, and no help from any kind of support staff. Is anyone else still having this issue recently? I opted to purchase the game through Ubisoft to support the developers but it appears I should have gone through Epic.