@ubi-borealis Sure thing. The new account I created is using the email address [redacted] and the username is also 'ubiaccttst'

@ubi-borealis Thank you, I really do appreciate your help with this. I look forward to hearing back from you or your team.

@ubi-borealis Thank you for moving our conversation to a new thread and taking the time to assist me with this. As you suggested, I logged in using my PSN ID but I am running into the same issue. The support site prompts me to login to view my cases even though I am already logged in. I following the prompts and log in, however the big spinning circle just spins forever and never actually loads.

As for recent changes to my account, I've made none that I am aware of prior to the occurrence of the original issue I reported, that being the 0x00000004 error in AC:Valhalla. I have made changes since then to try to resolve the issue, such as unlinking and relinking my PSN ID and changing my account password.

@ubi-borealis So out of curiousity, I created a brand new ubisoft account linked to a brand new email address and tested with that and I was able to login to the support site just fine. Something seems to be wrong with my primary ubisoft account that I am using to post in these forums.

@ubi-borealis I have tried accessing the support site from multiple devices in multiple locations on multiple internet connections, same result. I have tried incognito mode in Chrome with all extensions disabled, In Private mode in Microsoft Edge with no extensions, same result. I have tried with and without a VPN, same result. I simply cannot get the site to work no matter what I try. This is incredibly frustrating for me as all I want to do is get back to playing Valhalla on my PS5

@ubi-borealis Thanks again for the quick reply. I am actually still unable to view the support ticket using the instructions you have provided. Even though I am already signed in, the hamburger menu says I need to login to manage my account and support cases. When following that link to log in, it recognizes that my Ubisoft account is already saved, and asks me to continue. I click continue, and then the circle just spins forever and never actually loads. This is why I have been unable to access chat, same exact problem. I have been unable to access your support site/chat for days at this point and I have tried from multiple devices in multiple locations on multiple internet connections.

@ubi-borealis Thank you for the reply! I have been unable to create a support ticket because the chat never loads. I am in the US and trying to access chat at the hours specified for my region but it simply never loads (I have tried from multiple devices and multiple internet connections). Additionally, I have contacted Ubisoft Support via Twitter but have not received a reply to either of the two tweets I directed toward them. Therefore I have no support ticket open that I know of, since I have literally no way of opening one currently.

I would also like to add that I have made no changes on my end since this issue started. The only change was Valhalla updating to 1.2.0. Ever since then, I have gotten 0x00000004 endlessly. I have tried on both my home internet connection as well as my mobile broadband connection via tethering to my phone. I have no issues with any other games and uPNP is enable on my router to allow ports to open as applications need them. I did go through the motions of manually mapping the port forwarding as a troubleshooting attempt a few days ago but it didn't fix the problem so I reverted. I do not want to set these up again since I know that is not the problem.

I have seen reports of several other people with this exact issue, how is this not a higher priority? I have been unable to play any of the content that relies on online connectivity in the game since 1.2.0 dropped. Please Ubi, help us out here.

@nofearpt Yep that's exactly my issue as well. I have tried everything I can think of to fix this. I contacted Ubisoft Support via Twitter but haven't gotten a reply in 2 days. The live chat here on the ubisoft website never loads so I literally have no idea how to get support for this problem.

@jameslogan491 I am not having this exact issue with 1.2.0. I can't even participate in the Ostara festival since it never loads. I assume this is because it can't do the server side check to confirm that it should be active.