@hugrmunr_ Congrats think of us poor deprived gamers when you are having fun lol.

Ok so it it 07:25 am on the 10th November, I have been waiting 5 days and still no assassin's creed Valhalla in my game library. I don't know what it point in pre-ordering is if you are only going to get [censored] for doing so. I know this is an issue but people are getting it sorted within 24hrs as for me it is day number 5, [censored] day 5. I am not able to play on day 1 release so I WILL be getting some [censored] free content or upgrade considering I have been using Ubisoft for well over 10 years you think they would have at least messaged or let me know what is going on. I feel like a homeless kid looking through a sweat shop window at all the other kids enjoying filling there mouths. Please ubisoft can I have the game I have payed for or is the company taking the ex wife approach and saying no your money is mine your content is mine it's all mine and you can't have it. [censored] ubisoft , pre order and pre install ............ Possibility of [censored] going wrong.. very high, likelihood of a response.. none, customer satisfaction...soon to be what customers.

Hi. I am adding to an earlier post I made. I have got my receipt number and screen shot confirming purchase and the date which was 5 days ago. I used 100 coins from my wallet and they have been taken but no game to show for it. I am left wondering if the ones that have ben affected and will not be able to play on the day of release the games that we purchased in advance will be receiving some kind of apology, Maybe in the way of a free season pass for the people who have the base game or free content for the game. I do hope for a speedy reply and fix.

@speedius678 I have been waiting 5 days for it to appear so 9 hours is good going lol

So after waiting about 6 days I may finally be getting somewhere. I have finally got a case and in the proses of getting it resolved but they are taking so long to reply. I have been waiting over an hour for another response. Lord please help me lol.

@disorderlycraft I keep trying but the customer service is offline whenever I try. Starting to [censored] me off now

@heavenly-potato thank you. All I can do till then is wait

@heavenly-potato same as me I only got the standard edition but many ubisoft will give us the season pass for fee as compensation lol.

Ok I know there is an issue but I am seeing people having the same issue and it being resolved in under 9hours and yet 5 days in and I'm still waiting.

@heavenly-potato lucky for ubisoft I have been called into work on my week off so I'm not able to give them my full attention for lack of a better word. It has been a bad quarter for games first cyberpunk 2077 delayed and now this. What is a lonely gamer suppose to do with all of his spare time. Honestly with the technology ubisoft have at there disposal the only issue we should of had was a longer download time with the traffic on there servers. Great job ubisoft 1st class service as always.

Ok so it it 07:25 am on the 10th November, I have been waiting 5 days and still no assassin's creed Valhalla in my game library. I don't know what it point in pre-ordering is if you are only going to get [censored] for doing so. I know this is an issue but people are getting it sorted within 24hrs as for me it is day number 5, [censored] day 5. I am not able to play on day 1 release so I WILL be getting some [censored] free content or upgrade considering I have been using Ubisoft for well over 10 years you think they would have at least messaged or let me know what is going on. I feel like a homeless kid looking through a sweat shop window at all the other kids enjoying filling there mouths. Please ubisoft can I have the game I have payed for or is the company taking the ex wife approach and saying no your money is mine your content is mine it's all mine and you can't have it. [censored] ubisoft , pre order and pre install ............ Possibility of [censored] going wrong.. very high, likelihood of a response.. none, customer satisfaction...soon to be what customers.

@speedius678 well I'm going to say [censored] it and go to sleep and pray it is there when I wake up so I can install before going to work. Good luck to everyone.

@speedius678 51 minutes and counting my friend

@speedius678 I have been waiting 5 days for it to appear so 9 hours is good going lol