NO DIFFERENCE WHATSOEVER - USELESS

OK - So I sent an email to the CEO of Ubisoft in France...

"Dear Mr Guillemot

First of all let me say that Assassins Creed Odyssey, with its DLCs, is by far the best game I have ever played, and being 66 years old and having played hundreds of different games, that is truly an accolade. 

It is a shame that I cannot say the same for Assassins Creed Valhalla...  On 27^th November 2020 I hit a glitch in the “War Weary” quest, meaning I was stuck in that quest with no way of progressing with the game. This bug was first reported to your staff via the Ubisoft Forums on 20^th November 2020. Over 40 days later neither I, and I assume many thousands of customers are still stuck. This is a very serious situation in that people who have paid quite a large amount of money are not getting the benefit of either a playable game or good Customer Service. All we get are vague comments from Forum Modulators that it MAY be fixed in a future update whenever that may be. The full forum thread can be found here: https://discussions.ubisoft.com/topic/86520/unable-to-progress-with-war-weary-because-ceolbert-is-dead-post-here/307?lang=en-US

The reason I mentioned Odyssey is that, the day after I couldn’t continue with Valhalla. I started Odyssey again from the beginning, and have since completed it, including the add-ons. This shows the length of time I have waited for a fix to Valhalla. 

I am writing to you as a last resort to see if you can achieve what your Moderators cannot. There are a lot of very angry customers out there who feel they have wasted their money and have lost faith in the Ubisoft Brand.

Kindest regards"

One day later I got this reply from Ubisoft Customer Support....

"Hey fatblokekev,

I'm contacting you from Ubisoft Support. We're contacting you in response to a letter you've sent to our CEO.

I can appreciate that it's been quite a while since you initially contacted us regarding your issue in completing the quest War Weary in Assassin's Creed Valhalla.

The information you provided to us was actually instrumental in the developers identifying the cause of the issue and how to resolve it; there is a fix planned for an upcoming update to the game which should resolve the issue and allow you to continue. I'm afraid however I'm unable to provide a specific date for the update.

Due to certain factors, such as the certification process, there is no way for the development team to push an update out any quicker than the date it's currently planned.

Should you require any further assistance with the above or have any other queries, please feel free to get back in touch.

Kind Regards,
Ubi-76
Ubisoft Support"

So obviously, the CEO just passed it to Customer Support who came back with the same lame answers, (and STILL no apology).

Where to go from here?

@muners20 Same here mate. I have had the issue since 27th November, with not even an idea from Ubisoft. Getting close to a class action now.

@sev-1207 That "Top Spot" will soon diminish once everybody gets as far as the War Weary Quest and cannot continue. It is an absolute disgrace. Ubisoft should be ashamed of their nefarious customer practices.

@ubi-woofer WAFFLE!!! - I believe a full refund to all concerned is in order. In fact, once a refund has been given, the game should be taken off "live" and fixed thoroughly BEFORE it is relaunched. You just need to read the forums, and indeed your own thread showing the myriad of bugs that have not been fixed yet, to know that this game was NOT READY FOR MARKET.

@hoxk92 I have been asking for a refund for weeks - nothing!!! It is going to take a Class Action Court Case I fear.

@fatblokekev I am sorry that I do not have better news to share, since I know how reassuring a hard date would be, but please rest assured this issue is being looked into and that our teams will deploy a fix as quickly as they are able to.

@UbiExcellent What would be reassuring would be a date when you are going to refund the total cost of this ridiculously badly written work of software, a date when it is going to be taken off sale until the massive number of bugs are sorted out, and a full unconditional apology to all concerned in the trade press.

@ktd Try riding up to the invisible wall at speed and jump off your horse. Most times it will let you cross the wall and hopefully you should be able to complete the quest.

@mekki369 Same here - reported a couple of days ago. Lets hope they fix it quicker than they normally do.

@ubikoreanbbq Just how many copies of the video do you need. THEY ARE ALL THE SAME GLITCH - EXACTLY THE SAME!!!

@ubikoreanbbq Just how many copies of the video do you need. THEY ARE ALL THE SAME GLITCH - EXACTLY THE SAME!!!

@ubikoreanbbq Same here - already reported 2 days ago

@mekki369 Same here - reported a couple of days ago. Lets hope they fix it quicker than they normally do.

@stewart_001 When I was walking towards him there was a cut-scene where Ivarr & Coelbert join me and the bishop.

@ktd You are welcome

@ktd Try riding up to the invisible wall at speed and jump off your horse. Most times it will let you cross the wall and hopefully you should be able to complete the quest.

@rhyslukey

Supposed to be fixed - Patch at 12 noon UK Time today -

https://realsport101.com/assassins-creed/ac-valhalla-title-update-111-patch-notes-jan-14-release-date-download-gameplay-graphics/: (https://realsport101.com/assassins-creed/ac-valhalla-title-update-111-patch-notes-jan-14-release-date-download-gameplay-graphics)

Lets not hold our breath.

@neil2palmer Well Done Neil. You can see all my posts above - please feel free to use any content from them.

@azullfr Case Sent

@azullfr Ah! I am in the UK