I have this glitch as well and cannot progress or complete my game. I've done everything else possible, but I'm stuck. I have filed tickets and have uploaded my save file.

I would recommend that as many of you as possible file complaints online via the Better Business Bureau. I did so myself today, as there seems to be no end in sight to this. Complaints are public and impact the overall rating the company has. I have had some instances where I have filed complaints when businesses do not own up to bad practices/faulty products/etc. and they can tend to be responsive because these are public complaints.

I referenced both this forum and the known issues forum with links to demonstrate that the problem has existed for some time, and emphasized that the glitch creates a broken product - It isn't on the consumer/gamer to have to start a brand new game if no earlier save was available because of this.

@greena75 Everyone - For those of you who are interested, I thought I'd share the progress of my BBB complaint - and I encourage all of you to file here https://www.bbb.org/us/ca/san-francisco/profile/computer-hardware/ubisoft-entertainment-inc-1116-13891: (https://bbb.org/us/ca/san-francisco/profile/computer-hardware/ubisoft-entertainment-inc-1116-13891) Everything you file in the complaint and the responses from Ubisoft all become public on BBB's website once they update. Mine isn't there yet, but the investigation is opened. I have received back via the BBB Ubisoft's initial response, which is very generic as I suspected it would be:


Hello!
My name is Sonja and I am the Escalations Specialist here at Ubisoft Support. We received your email and I wanted to thank you for raising your concerns with us. I’m sorry to hear you’ve been having difficulty with one of our games, I would be happy to look into the issue and offer any additional assistance I can.
In your response, could you please provide me with the details of the issue you are experiencing:
- Have you opened a support ticket with us? If so, what is the number (so I can check and see what troubleshooting has already been sent)?
Once I have this information, I’m going to investigate the any communications you’ve had with Support regarding this issue to get a stronger understanding of what you’re experiencing and then I can determine what we can do to move forward towards a resolution from there. Thank you for your patience and I’m looking forward to hearing back from you.
Best Regards,
Sonja
Ubisoft Support

This ignores some of the specifics in my post - i.e. referencing Ubisoft's own threads demonstrating this is a known problem. I'll update again after the next response from Ubisoft.

That being said, I provided both tickets I've filed and reiterated again that this matter would seem to fall under the FTC's definition of consumer fraud - the game is still being sold with game-breaking bugs and Ubisoft does not provide consumers with a warning that the product may or may not work all the way through.

I would just say to be as factual and detailed as the word count on the BBBs site allows.

@greena75 Everyone - Here is another update in my prolonged - and I agree with someone else who recently posted about this being a stall tactic -wait for a response to my BBB claim. Still not getting anywhere, and I'm still not surprised. The representative who is working on the BBB claim wanted to know from me if the last title update fixed it, even though their own forums are clear that it didn't. I have no choice but to believe this is an attempt to deflect blame and to stall for time, hoping that if we get a fix for the game-breaking glitch, that we will all just go away. I'm going to continue on with the BBB claim - again, it is public record, which I think is important in this - and reiterated that their own published records show it is not fixed, and there is no ETA.

@greena75 Everyone - I another update for those of you who are interested. After I sent the Ubisoft rep who responded to the BBB claim both ticket numbers as requested on the 11th, I haven't heard an update yet. Usually, the BBB encourages business to respond within 2-3 business days, but can't compel them to do so. I will update again when/if I hear back, since we know that the issue isn't resolved in the new patch.

I also filed a consumer fraud claim today here https://reportfraud.ftc.gov/#/: (https://reportfraud.ftc.gov/#/) at the FTC. This isn't public the way the BBB is, and the FTC does not help consumers to directly recoup costs or open up dialogue with the business, the way that the BBB does. However, when they receive complaints of fraud, they do investigate and if what they see is a pattern or a cause for concern, they do investigate on their own. It might be worth also filing there.

@greena75 Everyone - Here is another update in my prolonged - and I agree with someone else who recently posted about this being a stall tactic -wait for a response to my BBB claim. Still not getting anywhere, and I'm still not surprised. The representative who is working on the BBB claim wanted to know from me if the last title update fixed it, even though their own forums are clear that it didn't. I have no choice but to believe this is an attempt to deflect blame and to stall for time, hoping that if we get a fix for the game-breaking glitch, that we will all just go away. I'm going to continue on with the BBB claim - again, it is public record, which I think is important in this - and reiterated that their own published records show it is not fixed, and there is no ETA.

@greena75 Everyone - I another update for those of you who are interested. After I sent the Ubisoft rep who responded to the BBB claim both ticket numbers as requested on the 11th, I haven't heard an update yet. Usually, the BBB encourages business to respond within 2-3 business days, but can't compel them to do so. I will update again when/if I hear back, since we know that the issue isn't resolved in the new patch.

I also filed a consumer fraud claim today here https://reportfraud.ftc.gov/#/: (https://reportfraud.ftc.gov/#/) at the FTC. This isn't public the way the BBB is, and the FTC does not help consumers to directly recoup costs or open up dialogue with the business, the way that the BBB does. However, when they receive complaints of fraud, they do investigate and if what they see is a pattern or a cause for concern, they do investigate on their own. It might be worth also filing there.

@greena75 Everyone - For those of you who are interested, I thought I'd share the progress of my BBB complaint - and I encourage all of you to file here https://www.bbb.org/us/ca/san-francisco/profile/computer-hardware/ubisoft-entertainment-inc-1116-13891: (https://bbb.org/us/ca/san-francisco/profile/computer-hardware/ubisoft-entertainment-inc-1116-13891) Everything you file in the complaint and the responses from Ubisoft all become public on BBB's website once they update. Mine isn't there yet, but the investigation is opened. I have received back via the BBB Ubisoft's initial response, which is very generic as I suspected it would be:


Hello!
My name is Sonja and I am the Escalations Specialist here at Ubisoft Support. We received your email and I wanted to thank you for raising your concerns with us. I’m sorry to hear you’ve been having difficulty with one of our games, I would be happy to look into the issue and offer any additional assistance I can.
In your response, could you please provide me with the details of the issue you are experiencing:
- Have you opened a support ticket with us? If so, what is the number (so I can check and see what troubleshooting has already been sent)?
Once I have this information, I’m going to investigate the any communications you’ve had with Support regarding this issue to get a stronger understanding of what you’re experiencing and then I can determine what we can do to move forward towards a resolution from there. Thank you for your patience and I’m looking forward to hearing back from you.
Best Regards,
Sonja
Ubisoft Support

This ignores some of the specifics in my post - i.e. referencing Ubisoft's own threads demonstrating this is a known problem. I'll update again after the next response from Ubisoft.

That being said, I provided both tickets I've filed and reiterated again that this matter would seem to fall under the FTC's definition of consumer fraud - the game is still being sold with game-breaking bugs and Ubisoft does not provide consumers with a warning that the product may or may not work all the way through.

I would just say to be as factual and detailed as the word count on the BBBs site allows.

I have this glitch as well and cannot progress or complete my game. I've done everything else possible, but I'm stuck. I have filed tickets and have uploaded my save file.

I would recommend that as many of you as possible file complaints online via the Better Business Bureau. I did so myself today, as there seems to be no end in sight to this. Complaints are public and impact the overall rating the company has. I have had some instances where I have filed complaints when businesses do not own up to bad practices/faulty products/etc. and they can tend to be responsive because these are public complaints.

I referenced both this forum and the known issues forum with links to demonstrate that the problem has existed for some time, and emphasized that the glitch creates a broken product - It isn't on the consumer/gamer to have to start a brand new game if no earlier save was available because of this.