Your product has violated the Trade Descriptions Ordinance of Hong Kong. The followings is the general description of the ordinance in Cantonese:

本條例旨在禁止關於在營商過程中提供的貨品或該等貨品的供應商的虛假商品說明、虛假、具誤導性或不完整的資料、作虛假標記和錯誤陳述；賦權規定在貨品上標明或貨品附有與貨品有關的資料或說明事項，或規定在宣傳品內包含與貨品有關的資料或說明事項；重申與偽造商標有關的法律；禁止某些不良營商手法；禁止關於由商戶提供的服務的虛假商品說明；賦權規定任何服務須附有與該服務有關的資料或說明事項，或規定任何服務的宣傳品須載有或提述與該服務有關的資料；並且就與該等事宜相關的目的訂定條文。
(由2000年第65號第3條修訂；由2008年第19號第3條修訂；由2012年第25號第32條修訂)
[1981年4月1日] 1981年第64號法律公告
(格式變更——2012年第2號編輯修訂紀錄)


Specifically, your product has violated the section:

第13E條–任 何商戶 如就任 何消費 者作 出屬誤 導性遺 漏的 營業行 為，即屬
犯 罪。 如 按 某 營 業 行 為的 實 際 情 況 ， 該 營業 行 為 遺 漏 重 要 資料 ； 隱 藏重

要資料；以不明確、難以理解、含糊或不適時的方式提供重要資料；或(除

非在相關情況下，其商業用意已經明顯)未能表露其商業用意，因而導致
或 相當 可 能 導 致 一 般 消費 者 作 出 某 項 交 易決 定 ， 而 如 該 消 費者 沒 有 接觸
該 營業 行 為 ， 該 消 費 者是 不 會 作 出 該 項 交易 決 定 的 ， 則 該 營業 行 為 即屬
誤 導性 遺 漏 。 如 某 營 業行 為 屬 購 買 邀 請 ，價 格 資 料 如 非 在 相關 情 況 下已
屬明顯，即屬重要資料。

Please ask your manager to follow up on my complaint, and make according compensation, or I would file a complaint on Customs and Exercise Department of Hong Kong.

I have purchased a physical copy of Assassin's Creed Valhalla on PS4 in Hing Sing, Tai Po, a playstation premium store, and I have discovered an issue regarding blood fx. There is basically no blood spilled whenever I hit an enemy even when blood fx is turned on. I find this unacceptable for my copy not having blood in it, as it severely impacts my gaming experience. I feel like I got scammed in this situation, because for all the trailers and ubisoft livestreams there is blood in it, but in the actual game there wasn't any. I have played every previous titles of assassin's creed, but only this title has no blood in it when I hit someone. Please fix this issue with a patch or make compensation for my loss.

This is outrageous.


1. You have never disclosed such censorship in your trailers, nor in the cover of the game

2. Even with the censorship labelled, what actually happened in the game is far more toned down than what is described in your terms. Also there are elements not covered, which are censored, such as the renoval of blood fx.

3. If you have disclosed this information with more media coverage earlier, I wouldn't even have purchased this copy, knowing the fact that it's an incomplete v
ersion.

They replied to europeans and anericans so quickly, but ignored us for 8 whole days. That's plain racism.

應該在各大討論區和新聞媒體引起關注。這種大公司的不良營銷和種族歧視不應該讓他們當沒回事。別讓他們以為亞洲人好欺負。

@desdecardo13 you might want to check the context before commenting, or you are embarrassing yourself here.

@kayceekambie didn't mention no blood either. We shouldn't aim for refund at this point, but a lawsuit

I urge everyone here to comment on Ubisoft Support Facebook page for a better coverage of our situation. There is no need of good English to give them the message. They know what they have done wrong, and they just want to hide it from the public. The world needs to hear this.

I have contacted customer service multiple times, and all they have been giving me are excuses. The customer support in HK has been unhelpful, please do something to address our concern. This sudden censorship is a violation of product descriptions ordinance in Hong Kong. We could take legal action if you don't give us an official response.

報了海關他們外國總公司也有處理，一起報才能有勝數

I will treat this incident as a lesson. From now on I will not purchase any ubisoft games without deep discounts under serious consideration. You just lost yourself a long time fan ubisoft.

This is not finished yet

@neonpunk2094 i am also reporting this to HK customs

@kayceekambie didn't mention no blood either. We shouldn't aim for refund at this point, but a lawsuit

@yunfire_qy I say we report this issue to the customs department of your respective region

@kayceekambie I am also doing the same thing bro

@czelious Maybe you would want to fact check before making a fool out of yourself here lmao

Ubisoft been ignoring some of the most replied posts and complaints lately, while replied quickly when someone is being offended by a line in their game. [censored]

They replied to europeans and anericans so quickly, but ignored us for 8 whole days. That's plain racism.

@desdecardo13 you might want to check the context before commenting, or you are embarrassing yourself here.