AC Valhalla Gold for PC purchased from Ubisoft store yesterday, 18th November.

Paypal payment taken, and also 100 U-tokens used for the discount.

Game has not shown up in the library (I reinstalled Ubisoft connect, cleared cache, etc).

Raised a support ticket 2 hrs after purchase. Still waiting for a response 24hrs later...

@dressysnake4 FYI, today is Paypal's deadline for Ubisoft to respond in my own dispute case, but so far nothing. It seems that people just have to trust in their credit card/ Paypal refund system.

@dressysnake4

No luck. Their UK telephone numbers for so-called customer support simply have a recorded message to the effect that they don't have access to customer accounts (i.e. "go procreate and travel", and don't bother us).

I've now started a Paypal dispute and, two days later, they haven't even responded to that. Unbelievable.

AC Valhalla Gold for PC purchased from Ubisoft store yesterday, 18th November.

Paypal payment taken, and also 100 U-tokens used for the discount.

Game has not shown up in the library (I reinstalled Ubisoft connect, cleared cache, etc).

Raised a support ticket 2 hrs after purchase. Still waiting for a response 24hrs later...