After 30 hours from paying for the game i still dont have it in my library, i have checked my bank account and the 59.99€ is indeed gone, but in exchange ive got nothing, not even customer service.
I really hope this gets sorted out, im getting a bit upset with this as you can probably tell
Here is my Case Reference #13175444

Thanks!

@ubi-swaggins Thank you so much! , this is the first message ive gotten back from support.

@ubi-spud could u please go check my thread here is the link https://discussions.ubisoft.com/topic/78250/after-over-30-hours-i-still-dont-have-the-game-in-my-library
thanks!

I guess ill just wait for a couple more days and hope for the best, there is no way a company this big would just take our money and give nothing in exchange.

After 30 hours from paying for the game i still dont have it in my library, i have checked my bank account and the 59.99€ is indeed gone, but in exchange ive got nothing, not even customer service.
I really hope this gets sorted out, im getting a bit upset with this as you can probably tell
Here is my Case Reference #13175444

Thanks!

@raizenator11 i have the exact same problem, but im getting 0 customer service

Ill just put my case number here mby some1 will help us.
Case Reference #13175444

@ubikoality Ubisoft Support Ticket: 13175444
After 24 hours i still dont have my game or any response from support. Your help would be much appreciated!