Lots of people, me included, have the same problem. No intervention by ubisoft support.
@ghleyo Thank you!!!!! SOLVED
I already played the game twice and all went smooth. Now, in my third experience, I am having this problem. I thing it's related with the Yule Event.
@apgod48 not happening to me.
We are a lot having same issue. No response from support.
I'm f*****g having the same problem. Seriously???