Purchased the game an hour ago and it simply doesn't appear in the library.
What a joke.

@coxstermc they are probably busy robbing people digitally...

The support page is extremely slow - judging by the size of this thread I would guess they are trying to rob thousands of people that is spamming that support page.

Honestly I think it will just be a delay as they are focusing on the launch. So it will be a 1 hour plus wait.... maybe significantly more. They got our money now so it's to the back of the line for us now.

@sunbroslam they are simply ignoring us mate.

Why can't an official go "Ah a thread with a massive amount of posts, maybe I should tell them it's likely a delay in orders due to traffic."

18 hours wait now and no game for me yet. I have the email confirmation and everything.

Just refreshed and got my game - 18 hour wait for me. So I guess some transactions can take at least 18 hours. Hope you guys still waiting have some happy news soon.

Just something I noticed - kept checking from Ubisoft connect app on my phone that didn't show the game, but it was visible on the app on my PC. So if you check your phone, maybe try your PC.

18 hours wait now and no game for me yet. I have the email confirmation and everything.

The support page is extremely slow - judging by the size of this thread I would guess they are trying to rob thousands of people that is spamming that support page.

Yes it's good that some are reaching the light at the end of the tunnel.

@sctvorp Did you have to restart Ubisoft Connect or did it just pop up?

Tried the Twitter support - 30mins so far and no response. Won't be any faster using that platform.

Yes the live chat is unavailable.

Why can't an official go "Ah a thread with a massive amount of posts, maybe I should tell them it's likely a delay in orders due to traffic."

@sunbroslam some people can't even load the game.

@sunbroslam they are simply ignoring us mate.