Given that Ubisoft have had my save file since 4th Feb (5.5 weeks now) and the forthcoming update later this week does not appear to contain any update on this issue I think it's pretty safe to say that Ubisoft are prioritising new content over patching old bugs - even if those bugs have been present since the game was first released. Personally I think this is a 'poor show'.

I've now moved onto other games (as I'm sure have many in this thread) and I've taken the decision that I won't be purchasing any further download content for this game at least until I see resolution for this issue. In fact at the rate it's going I'm highly likely not to bother at all - as time moves on and the 'feel good factor' for the game wanes.

I simply don't feel inclined to give any more of my 'hard earned cash' to the company while they prioritise new features over fixing this. I can only suggest that others here do the same. Sorry UbiSoft, but if you don't want to 'play ball' on this one, then neither do I.

@UbiExcellent - I have ascertained that I can't save my PS5 Save Game to you as there's no way to save PS5 Game Saves to USB. (Nice one Sony!)
Fortunately I also have a PS4 Pro and unlimited internet downloads - So I have downloaded the game to my PS4 Pro and the loaded the Cloud Save - and re-tested to ensure the same issue occurs. Which it does.I've then re-saved the game on the PS4 Pro and copied it to a USB and then added the 2 files to a zip file.

So - as you can probably tell now I'm trying to do everything I can to get you the information you've requested to help debug this. I'm an IT Software guy so know fully that having the exact circumstances to recreate an issue are sometimes critical to resolving it.

However, when I followed your link to Raise a Ticket and upload the file (as you've just asked us to do) imagine my surprise to see that you are currently preventing anyone from submitting tickets. Instead there is only the option to 'Start a Chat' - which is also disabled.

Therefore it would seem that the only communication channel open to us are these forum threads.

Please advise how - having gone to some lengths to get the information you requested - I can get the zipped save files to you for further investigation

Thanks!

Ubisoft have confirmed to me via email that they now have my copy of the PS4 Game Save which demonstrates the issue.
I'm guessing that it's likely to be the same or a very similar issue if experienced
on other platforms - so hopefully 'one fix will resolve all platforms'. I guess
now we all have to wait while they run the debug, work out the point of failure
(compared to what is expected) and exactly how to implement a resolution for a
number of currently fairly unhappy customers... then there'll be one or more
rounds of testing and QA before any approval to release.
 
It could still take a while before we'll see a patch, but with a 'failing' game
save in-house they should now at least have the tools in place to work out
what's gone wrong.
 
I'll keep my fingers crossed that the resolution isn't a particularly arduos task to
come up with.

@UbiExcellent - I've managed to submit the case (and the files you wanted therefore) by using the US support site (I'm based in the UK but the UK SUpport site does not support new cases currently)

The case ref is: 14016473.

Can you please check to see if you can obtain the files I sent?

Thanks!

Ok, firstly, thank you to the Devs for finally resolving this issue. Sincerely, I mean that.
However, if I have one takeaway from this experience it is that if I want to buy a game from Unisoft moving forwards it would seem best to wait until 6 months after release before purchasing it. One because it'll almost certainly be cheaper by then but two because it would seem that is how long it takes for a new released game to be acceptably patched to 'fully functional as a player might expect it to be'. I'm sorry if that sounds harsh, but that is IMO the truth of the matter in this instance and I see no sign of this improving moving forwards.

Given that Ubisoft have had my save file since 4th Feb (5.5 weeks now) and the forthcoming update later this week does not appear to contain any update on this issue I think it's pretty safe to say that Ubisoft are prioritising new content over patching old bugs - even if those bugs have been present since the game was first released. Personally I think this is a 'poor show'.

I've now moved onto other games (as I'm sure have many in this thread) and I've taken the decision that I won't be purchasing any further download content for this game at least until I see resolution for this issue. In fact at the rate it's going I'm highly likely not to bother at all - as time moves on and the 'feel good factor' for the game wanes.

I simply don't feel inclined to give any more of my 'hard earned cash' to the company while they prioritise new features over fixing this. I can only suggest that others here do the same. Sorry UbiSoft, but if you don't want to 'play ball' on this one, then neither do I.

I'm not going to say I'm not disappointed at this stage. But I am slightly surprised that (given this thread has now had 11.5k views) it hasn't been made a priority bug fix.

All the new content will no doubt be great, but I kind of feel a bit let down at this stage regardless.

Oh well.. Off to play something else for another month or so while this fix grinds it's way through the backlog.

@Valhalla2015 -

This URL details how to submit save files
https://support.ubisoft.com/en-US/Article/000080981: (https://support.ubisoft.com/en-US/Article/000080981)

whilst this is the link for submitting a support ticket:
https://support.ubisoft.com/en-US/Cases/New?method=email: (https://support.ubisoft.com/en-US/Cases/New?method=email)

Note: You cannot submit a support ticket from the UK equivalent - I had to do it on the US site as the UK site is not accepting new tickets presently

On PS4, if you download your save file to a USB stick you can then access it from the USB via a PC.
Note: You cannot do the same for PS5 (I tried that first)

Hope that helps!

Ubisoft have confirmed to me via email that they now have my copy of the PS4 Game Save which demonstrates the issue.
I'm guessing that it's likely to be the same or a very similar issue if experienced
on other platforms - so hopefully 'one fix will resolve all platforms'. I guess
now we all have to wait while they run the debug, work out the point of failure
(compared to what is expected) and exactly how to implement a resolution for a
number of currently fairly unhappy customers... then there'll be one or more
rounds of testing and QA before any approval to release.
 
It could still take a while before we'll see a patch, but with a 'failing' game
save in-house they should now at least have the tools in place to work out
what's gone wrong.
 
I'll keep my fingers crossed that the resolution isn't a particularly arduos task to
come up with.

@UbiExcellent - I've managed to submit the case (and the files you wanted therefore) by using the US support site (I'm based in the UK but the UK SUpport site does not support new cases currently)

The case ref is: 14016473.

Can you please check to see if you can obtain the files I sent?

Thanks!

@UbiExcellent - I have ascertained that I can't save my PS5 Save Game to you as there's no way to save PS5 Game Saves to USB. (Nice one Sony!)
Fortunately I also have a PS4 Pro and unlimited internet downloads - So I have downloaded the game to my PS4 Pro and the loaded the Cloud Save - and re-tested to ensure the same issue occurs. Which it does.I've then re-saved the game on the PS4 Pro and copied it to a USB and then added the 2 files to a zip file.

So - as you can probably tell now I'm trying to do everything I can to get you the information you've requested to help debug this. I'm an IT Software guy so know fully that having the exact circumstances to recreate an issue are sometimes critical to resolving it.

However, when I followed your link to Raise a Ticket and upload the file (as you've just asked us to do) imagine my surprise to see that you are currently preventing anyone from submitting tickets. Instead there is only the option to 'Start a Chat' - which is also disabled.

Therefore it would seem that the only communication channel open to us are these forum threads.

Please advise how - having gone to some lengths to get the information you requested - I can get the zipped save files to you for further investigation

Thanks!

@UbiExcellent - Do you specifically want PS4 saves or will a ps5 save do?
If you want a ps5 save, can you explain how to get it from the system storage onto some other file system? Can it be saved to a usb drive and copied from there for example? Your info doesn't appear to cover that aspect, thanks!

A big +1 from me on this. Exact same symptoms as everyone else is seeing. No workaround. 250+ hours in the game. (PS5 version). I can see it's on the list for investigation, but can we have a target release version or date for resolution please? I understand you guys have schedules and deadlines on other products and add ons, but a lack of info on fixing this is only likely to reduce my and others willingness to spend more for add ons and future products, if the base game itself cannot actually be completed as intended...

2 months since first reported now. Hundreds of gamers seeing the exact same issue.

More feedback from Unisoft Support please? When are you targeting to resolve this?