@dmdilks
Thanks, next time than blue screen appen I try it.

@Ubi-TheBerry
Normally it happens to me every day once when I start the game, then it works fine.

Example yesterday (and all days the same issue): I start my computer, I start the game and the game saved, I can play near to one or two minutes and game is broken (some times appear a bluescreen, other a error message with crashed and other times my computer is complety freeze), after I restart my computer, I restart the game with the saved game, and the game works fine all the hours I am playing.

When game is broken with error message I send the crash report (with bluescreen or freeze is not possible). For example, I could capture last error message:



This behavior is not good for my computer and for the gaming experience, as it takes a long time to load and play.

@dmdilks Thanks

I tried modifiy that Windows params and I not apreciate changes, I think this one is for graphical performance and my graphic card is enough for that.

You gave me the idea about RAM memory, I test game and it consume near to 7,2 GiB and in my system admin appear near to 90% memory of use.

Maybe is the issue, but previous to one of last update I could play witouth problem. Other thing I think about is I bought the third seasson pass some months ago, maybe is not good more DLCs for game performance?

@Ubi-TheBerry ok.

GPU: Nvidia GeForce RTX 2060
CPU: Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz, 3601 Mhz, 4 processors
RAM: 16 GB
OS: Microsoft Windows 10 Pro

About system file check not need to repair nothing.

After that, game continue crash normally once by day, sometimes with error (I reported this one with report tool), other times with total freeze of computer (I need to restart computer), and other times with bluescreen.

@Ubi-Thrupney thanks for the answer.

I execute "DISM.exe /Online /Cleanup-image /Restorehealth" and "sfc /scannow" correctly.

By other hand, my system specs with "msinfo32" (sorry, my Windows is in spanish):


[Redacted by Ubisoft Support]

Yes, I can sent it.

Pease, tell me an email or similar to send it.

The url to System File Scan I thing is wrong, is it maybe https://www.ubisoft.com/es-es/help/connectivity-and-performance/article/generating-a-microsoft-system-information-report/000078753 ?

@Ubi-Ciel Thanks for the answer, but after following the steps I still get the same problem.

I tried:
-I have Windows updated
-I have graphics card drivers updated
-I verify game files and all are ok
-I run the game as administrator
-I change different DirectXs
-I do not have other background programs at same time with the game

Please, What other solution is there? 

After last update, when I played Anno 1800, once time each day the game is crashed in the first five minutes (some times with bluescreen), then I restart computer and retry, after that I can play many hours perfectly.