Honestly, I don't get how hard it is to just send the game.

• check the orders
• see if the person paid
• send a confirmation email
• allow the player to download the game

How can it be that hard for them to do that in more than 12 hours ???

Welp... 48 hours now, still nothing
command number : 1014828831
ticket number (again...) : 13183996

Again seriously, how did you [censored] this up that much ? Can we at least understand why it's happening ?

@violenttyrant Apparently it was a "joke". What kind of imbecile would think it is funny or a good idea ???

By the way people, what's your antivirus ? Mine is Avira Antivirus (sadly...). I wonder if that could be the reason

@ubikoality Thanks. Although I'm not sure it was a good idea now. My ticket was written in french, is it still ok ?

Hey, did anybody get an email confirmation by the way ? I paid as well and can't find my game but I also didn't get that email.

Come on... How can this take so long ???

@xxgrimerxx Wow, I feel sorry for you. Hope you'll be able to fix this and Ubisoft compensate you, because that's huge BS from them

@d3stroyer1996 TEACH ME !!!!!

Welp... now it looks like even the guy on the twitter support gave up as well... no more news from him for 20 hours
And don't even get me started on my ticket, nothing moved since I posted it

Come the [censored] on, when will be get an update on this situation ??? Is there AT LEAST an explanation ???

@justrobin93 Yeah, I don't really get why Eivor put automatically the disguise when there is actually a key to activate or deactivate it.

Can't they let us chose when we want to start hiding ourselves instead of forcing us to go directly in stealth mode in distrust area ? I mean, the tutorial when we first tried the costume didn't force us to put it on, we had to chose when we started the infiltration

Come the [censored] on, when will be get an update on this situation ??? Is there AT LEAST an explanation ???

@violenttyrant Apparently it was a "joke". What kind of imbecile would think it is funny or a good idea ???

By the way people, what's your antivirus ? Mine is Avira Antivirus (sadly...). I wonder if that could be the reason

Welp... now it looks like even the guy on the twitter support gave up as well... no more news from him for 20 hours
And don't even get me started on my ticket, nothing moved since I posted it

Welp... 48 hours now, still nothing
command number : 1014828831
ticket number (again...) : 13183996

Again seriously, how did you [censored] this up that much ? Can we at least understand why it's happening ?

@xxgrimerxx Wow, I feel sorry for you. Hope you'll be able to fix this and Ubisoft compensate you, because that's huge BS from them

@d3stroyer1996 TEACH ME !!!!!

Come on... How can this take so long ???

@ubi-spud Already done on twitter support, forum support and a ticket written in french. The last thing I heard was 16 hours at least ago where they asked me to transfer my ticket to another service
https://discussions.ubisoft.com/topic/77755/24hrs-later-still-waiting/56

Honestly, I don't get how hard it is to just send the game.

• check the orders
• see if the person paid
• send a confirmation email
• allow the player to download the game

How can it be that hard for them to do that in more than 12 hours ???