Best posts made by lminute120
Latest posts made by lminute120
I finally got a reply at 1:30 am from a different rep saying it never hurts to backup my saves, but uninstall/reinstall should not affect them.
To which I got a little bit Karen and replied:
I did back them up before you replied, then last night I uninstalled and reinstalled my game but the issue is the same, cannot upgrade Gothic armor or weapon/shield past superior. I bought a digital copy of the game so it is not a game disk issue, and I do not have a second console to test it on. But if this is an issue with DLC purchase, how would that be caused by my original game installation? I have also checked on the forums and other people have the same issue as well and on different platforms. I do IT and am familiar with passing it back to the customer to "reboot it 3 times 2 hours apart and then reply to let me know if it fixed the issue" so support buys more time to try and figure out what the real issue is. So please do not ask me to do anything else if you honestly know it will not do anything other than waste my time. This is not a game breaking issue for me, but I would like to get it fixed or refunded if it cannot be.
The first 2 replies were fairly quick, within a couple hours. Their last reply was on the 17th just before 4 pm EST. I replied back 24 hours later asking if my game saves will be ok and have heard nothing since, but my case status is still "in progress."
I did everything but uninstall/reinstall since I did not hear back and would be fairly irked if my saves were lost. If I get a reply, I will post it here. Here is the copy of what they sent, minus support rep name.
Hello lminute120, Thank you very much for the pictures. This will help us look into the issue further.
Please try these steps to see if the issue resolves, as I have sent the wrong ones in the previous email: Your best option is to start by resetting the console display and audio settings.
If that does not work, try lowering your display output resolution. If you continue to experience issues, try clearing your Series X's cached data then perform a reinstall of the game.
First, you will need to clear the console's hard drive cache. To clear the cache on this device, you will need to power cycle the system. Power cycling will reset the network card and clear the cache.
1. On the console, press and hold the Xbox button for about 5 seconds until the light behind it turns off. This will power off the console.
2. After the console has shut down, unplug the power cord and wait 2 full minutes.
3. Plug the console back in and turn it on using the Xbox button.
4. Launch the game, and see if the issue has been resolved.
Next, let's uninstall the game by doing the following: 5. On the Series X Dashboard, go to My Games & Apps.
6. Highlight the game, and press the Options button on your controller.
7. Select Uninstall Game + Add-ons, or "Uninstall All". Note: All DLC items can be re-downloaded. Once that's done, you can proceed to reinstall the game. If you own a physical copy of the game, disconnect your console from the internet while the disc content is installing. Once it's finished, you can reconnect to the internet, and allow the remaining DLC and updates to download.
Please avoid launching the game until after all content and updates have finished installing to your Series X. If the issue persists, test your game disc on a second console. If you have a digital copy of the game, download that copy to your account on the second console instead. In some cases, you could have a bad game disc. Please try testing your game on a second console to determine if you have the same results. If you have the same issue on a second console, please try exchanging your game disc at the retailer for a new copy. Additionally, try testing your save on a second console as well to make sure that your save files are all working correctly. Please let me know if you continue to experience issues after this.
Ubisoft Support Representative
Me too. Im on xbox x and first response was how to change settings on my PS to fix the issue. They did say it would help if I included screenshots. The thing is that mine cannot be upgraded, the option at the blacksmith is just not there but is for all other gear.
The next response was to change my video and audio settings. If that didn't work, then to clear my cache by hard shutdown, unplug power for 2 full minutes and then turn back on and see if it fixed it. If it did not, then they want me to completely uninstall and reinstall the game.
I replied to that asking if that would mess up my save games at all and have not got a reply yet.
I dont want to take it that far if I do not have to, so ill wait to see if anyone else comes up with anything.