Update: Support opened again and I submitted a ticket with savegame yesterday (ticket number 13265229). So far, no reaction in the ticket at all.

@ubi-spud do you understand that what you are requesting is impossible, because it is not currently possible to create a ticket? We literally cannot provide you a save game file, because you will not let us.

So, I am stuck in the game at the most un-epic time possible: As we set sail to England.
The quest is Seas of Fate and there's a long conversation after boarding the longship to sail to England for glory and whatnot... and then, nothing happens. The ship just sits there, at the dock. Nothing happens, no buttons can be pressed.

https://imgur.com/BGqMXuI

I have tried reloading from before the quest started and I have tried reducing all graphics settings to their minimums (as can be seen from the screenshot). Nothing has helped.
Anyone have this happen? Any suggestions for a workaround? The game seems to be over for me before it even started (but late enough to not get a refund). So it's pretty sad.