I purchased Assassin's Creed Valhalla on Saturday 28 Nov 2020 and the game is still not reflecting in my games on Ubisoft Connect. The purchase reflects under My Orders and even states that the game is displayed in the Uplay library which it does not.

I created a ticket on Sunday, have updated that ticket twice since and have received no help or feedback at all. I have tried to live chat support as well, but it is constantly unavailable.

Does anyone please have answers or contacts that may be able to assist me please? At the moment, it seems that Ubisoft is completely disinterested in assisting... They have my payment and no inclination to ensure that the product I have paid for is delivered.

I even originally requested a refund which was denied...

What is going on at Ubisoft???