@lordof3ntr0py welcome to the club of the impossible to play acv…. i am tired… today i will contact my legal and i will ask refund all money 🤬

Hi, I continue to have issue without a really solution from Ubisoft Teams.
I installet ACV to 2 different PC with same hardware, one of this have new fressh installation of windows 10 update at last version, withouth other apps/software, only drivers.

• Have you been able to complete our basic PC troubleshooting guide? Yes!
• What are your system specs (CPU/GPU)? i5 7400,16gb 2333mhz and RTX 2060 Ventus
• Have you been able to play the game without experiencing crashes / freezes before? No, since i bought the game on november i experience severe crashes after update, i get a freeze of 1 second then it crashes to desktop, in event I don't have any issue.
• When did these crashes / freezes first occur? Please be as exact as possible. When i start ACV, after splash screen it chrash immediatly.
• Have you made any recent changes to your system, such as updating your Operating System or installing new software? No. Besides Valhalla is the only game that i have this problem.
• Are there any specific triggers for these crashes / freezes? For instance, do they happen when launching the game, or during a loading screen? Always Crash without start.

This is last log in Ubilogs

[ 3692] 2022-01-27 03:47:09   [11448]   ERROR   StoreGetDemandwareInformation.cpp (133)     Unable to find c_currency in json.
[ 3692] 2022-01-27 03:47:11   [11448]   ERROR   StoreGetDemandwareDiscounts.cpp (222)      Can`t find product_promotions.  
[ 3692] 2022-01-27 03:47:11   [11448]   ERROR   StoreGetDemandwareDiscounts.cpp (222)      Can`t find product_promotions.  
[ 3692] 2022-01-27 03:47:11   [11448]   ERROR   StoreGetDemandwareDiscounts.cpp (222)      Can`t find product_promotions.  
[ 3692] 2022-01-27 03:47:11   [11448]   ERROR   StoreGetDemandwareDiscounts.cpp (222)      Can`t find product_promotions.  
[ 3692] 2022-01-27 03:47:11   [11448]   ERROR   StoreGetDemandwareDiscounts.cpp (222)      Can`t find product_promotions.  
[ 3692] 2022-01-27 03:47:13   [11448]   ERROR   StoreGetDemandwareInformation.cpp (133)     Unable to find c_currency in json.
[ 3692] 2022-01-27 03:47:13   [12992]   INFO    StartView.cpp (820)                                
[ 3692] 2022-01-27 03:47:13   [12992]   INFO    StartView.cpp (820)                                
[ 3692] 2022-01-27 03:47:42   [11448]   INFO    GameStartPipe.cpp (81)              Accepted connection.       
[ 3692] 2022-01-27 03:47:42   [11448]   INFO    GameStartPipe.cpp (82)              Starting game session.      
[ 3692] 2022-01-27 03:47:49   [ 6016]   ERROR   BusNews.cpp (240)                GNM error. Code 18        
[ 3692] 2022-01-27 03:47:51   [11448]   INFO    ApiProcessConnection.cpp (123)          Game with process id 1216 connected.
[ 3692] 2022-01-27 03:47:51   [11448]   INFO    ApiProcessConnection.cpp (134)          Game with process id 1216 has been started with product id 13504 (branch: 'default').
[ 3692] 2022-01-27 03:47:52   [11448]   INFO    UplayGameConnectionHandler.cpp (384)       Game with process id 1216 connected (API version: 2.8.0).
[ 3692] 2022-01-27 03:47:52   [11448]   ERROR   DataOverlay.cpp (109)              Overlay with pid: 1216 not found
[ 3692] 2022-01-27 03:47:52   [11448]   INFO    UplayGameConnectionHandler.cpp (384)       Game with process id 1216 connected (API version: 2.8.0).
[ 3692] 2022-01-27 03:47:52   [11448]   ERROR   DataOverlay.cpp (109)              Overlay with pid: 1216 not found
[ 3692] 2022-01-27 03:47:52   [11448]   INFO    UplayGameConnectionHandler.cpp (384)       Game with process id 1216 connected (API version: 2.8.0).
[ 3692] 2022-01-27 03:47:52   [11448]   ERROR   DataOverlay.cpp (109)              Overlay with pid: 1216 not found
[ 3692] 2022-01-27 03:47:53   [11448]   INFO    UplayGameConnectionHandler.cpp (384)       Game with process id 1216 connected (API version: 2.8.0).
[ 3692] 2022-01-27 03:47:53   [11448]   ERROR   DataOverlay.cpp (109)              Overlay with pid: 1216 not found
[ 3692] 2022-01-27 03:48:01   [11448]   INFO    ApiProcessConnection.cpp (294)          Game with process id 1216 disconnected.
[ 3692] 2022-01-27 03:48:01   [11448]   INFO    UplayGameConnectionHandler.cpp (334)       Game with process id 1216 disconnected.
[ 3692] 2022-01-27 03:48:01   [11448]   INFO    UplayGameConnectionHandler.cpp (334)       Game with process id 1216 disconnected.
[ 3692] 2022-01-27 03:48:01   [11448]   INFO    UplayGameConnectionHandler.cpp (334)       Game with process id 1216 disconnected.
[ 3692] 2022-01-27 03:48:01   [11448]   INFO    UplayGameConnectionHandler.cpp (334)       Game with process id 1216 disconnected.
[ 3692] 2022-01-27 03:48:02   [12992]   INFO    StartView.cpp (820)                                
[ 3692] 2022-01-27 03:48:02   [12992]   INFO    StartView.cpp (820)     

I've unistall and reinstall ACV without any result!  
Please chek my account and gimme a solution or refound all my money, also gimme contact email 'cause my legau whant write to ubisoft too.    

I simply followed the great advice herein (Qudos) from a post I cannot now find (sorry), and Deleted all Assassin's Creed Valhalla: DLC_XXX folders, except: DLC_20, DLC_207 DLC_211 folders).Sorted.

Same situation.... there is no solution.
I do fresh installation of windows and ubiconnect, valahalla and all ac saga, but with this title I can't play
Fu## ...........................

This is my logs:

Overlay Log
spoiler

@ubi-borealis hi teams,
Isn't possible open support ticket, so when I try to open the request in the support area to ubisoft website, I haven't choice to submit with only the warning about covid19 amd chat unavaiable.
How can I open above request?
Thanks a lot
Regards


As per my last post, this is my hardware:

Intel Core i5 7400
RTX 2060 6GB Ventus edition
16 GB Ram ddr3
PSU 1000 Watt
SSD 1 TB

Thanks

Hi, I continue to have issue without a really solution from Ubisoft Teams.
I installet ACV to 2 different PC with same hardware, one of this have new fressh installation of windows 10 update at last version, withouth other apps/software, only drivers.

• Have you been able to complete our basic PC troubleshooting guide? Yes!
• What are your system specs (CPU/GPU)? i5 7400,16gb 2333mhz and RTX 2060 Ventus
• Have you been able to play the game without experiencing crashes / freezes before? No, since i bought the game on november i experience severe crashes after update, i get a freeze of 1 second then it crashes to desktop, in event I don't have any issue.
• When did these crashes / freezes first occur? Please be as exact as possible. When i start ACV, after splash screen it chrash immediatly.
• Have you made any recent changes to your system, such as updating your Operating System or installing new software? No. Besides Valhalla is the only game that i have this problem.
• Are there any specific triggers for these crashes / freezes? For instance, do they happen when launching the game, or during a loading screen? Always Crash without start.

This is last log in Ubilogs

[ 3692] 2022-01-27 03:47:09   [11448]   ERROR   StoreGetDemandwareInformation.cpp (133)     Unable to find c_currency in json.
[ 3692] 2022-01-27 03:47:11   [11448]   ERROR   StoreGetDemandwareDiscounts.cpp (222)      Can`t find product_promotions.  
[ 3692] 2022-01-27 03:47:11   [11448]   ERROR   StoreGetDemandwareDiscounts.cpp (222)      Can`t find product_promotions.  
[ 3692] 2022-01-27 03:47:11   [11448]   ERROR   StoreGetDemandwareDiscounts.cpp (222)      Can`t find product_promotions.  
[ 3692] 2022-01-27 03:47:11   [11448]   ERROR   StoreGetDemandwareDiscounts.cpp (222)      Can`t find product_promotions.  
[ 3692] 2022-01-27 03:47:11   [11448]   ERROR   StoreGetDemandwareDiscounts.cpp (222)      Can`t find product_promotions.  
[ 3692] 2022-01-27 03:47:13   [11448]   ERROR   StoreGetDemandwareInformation.cpp (133)     Unable to find c_currency in json.
[ 3692] 2022-01-27 03:47:13   [12992]   INFO    StartView.cpp (820)                                
[ 3692] 2022-01-27 03:47:13   [12992]   INFO    StartView.cpp (820)                                
[ 3692] 2022-01-27 03:47:42   [11448]   INFO    GameStartPipe.cpp (81)              Accepted connection.       
[ 3692] 2022-01-27 03:47:42   [11448]   INFO    GameStartPipe.cpp (82)              Starting game session.      
[ 3692] 2022-01-27 03:47:49   [ 6016]   ERROR   BusNews.cpp (240)                GNM error. Code 18        
[ 3692] 2022-01-27 03:47:51   [11448]   INFO    ApiProcessConnection.cpp (123)          Game with process id 1216 connected.
[ 3692] 2022-01-27 03:47:51   [11448]   INFO    ApiProcessConnection.cpp (134)          Game with process id 1216 has been started with product id 13504 (branch: 'default').
[ 3692] 2022-01-27 03:47:52   [11448]   INFO    UplayGameConnectionHandler.cpp (384)       Game with process id 1216 connected (API version: 2.8.0).
[ 3692] 2022-01-27 03:47:52   [11448]   ERROR   DataOverlay.cpp (109)              Overlay with pid: 1216 not found
[ 3692] 2022-01-27 03:47:52   [11448]   INFO    UplayGameConnectionHandler.cpp (384)       Game with process id 1216 connected (API version: 2.8.0).
[ 3692] 2022-01-27 03:47:52   [11448]   ERROR   DataOverlay.cpp (109)              Overlay with pid: 1216 not found
[ 3692] 2022-01-27 03:47:52   [11448]   INFO    UplayGameConnectionHandler.cpp (384)       Game with process id 1216 connected (API version: 2.8.0).
[ 3692] 2022-01-27 03:47:52   [11448]   ERROR   DataOverlay.cpp (109)              Overlay with pid: 1216 not found
[ 3692] 2022-01-27 03:47:53   [11448]   INFO    UplayGameConnectionHandler.cpp (384)       Game with process id 1216 connected (API version: 2.8.0).
[ 3692] 2022-01-27 03:47:53   [11448]   ERROR   DataOverlay.cpp (109)              Overlay with pid: 1216 not found
[ 3692] 2022-01-27 03:48:01   [11448]   INFO    ApiProcessConnection.cpp (294)          Game with process id 1216 disconnected.
[ 3692] 2022-01-27 03:48:01   [11448]   INFO    UplayGameConnectionHandler.cpp (334)       Game with process id 1216 disconnected.
[ 3692] 2022-01-27 03:48:01   [11448]   INFO    UplayGameConnectionHandler.cpp (334)       Game with process id 1216 disconnected.
[ 3692] 2022-01-27 03:48:01   [11448]   INFO    UplayGameConnectionHandler.cpp (334)       Game with process id 1216 disconnected.
[ 3692] 2022-01-27 03:48:01   [11448]   INFO    UplayGameConnectionHandler.cpp (334)       Game with process id 1216 disconnected.
[ 3692] 2022-01-27 03:48:02   [12992]   INFO    StartView.cpp (820)                                
[ 3692] 2022-01-27 03:48:02   [12992]   INFO    StartView.cpp (820)     

I've unistall and reinstall ACV without any result!  
Please chek my account and gimme a solution or refound all my money, also gimme contact email 'cause my legau whant write to ubisoft too.    

@lordof3ntr0py welcome to the club of the impossible to play acv…. i am tired… today i will contact my legal and i will ask refund all money 🤬

@lukensen87 i checked taskmanager and when i started ACV, i looking cpu go to 100% at splash screen load, and after little secon crash 🤬
(sorry for my basic english)

I do a test to another PC
Core i 7 7700K
RTX 2070 Ti
32 GB Ram
SSD Samsung
Win 10 fresh installation and uptaded
Last nVidia driver
No overclock
No app in background
Still doesn’t work and crash after spalsh screen.
I installe ACO and work fine, I tested with other games and work, only ACV have issue 🤬

This is my uplaylog

[ 7068] 2022-01-23 10:55:16   [12388]   ERROR   BusNews.cpp (240)                 GNM error. Code 20, extra value 9
[ 7068] 2022-01-23 10:59:57   [12388]   ERROR   BusNews.cpp (240)                 GNM error. Code 20, extra value 9
[ 7068] 2022-01-23 11:02:27   [12384]   ERROR   StoreProductsGet.cpp (76)           Get store products timed out.  
[ 7068] 2022-01-23 11:04:49   [12388]   ERROR   BusNews.cpp (240)                 GNM error. Code 20, extra value 9
[ 7068] 2022-01-23 11:07:42   [12384]   ERROR   StoreProductsGet.cpp (76)            Get store products timed out.  
[ 7068] 2022-01-23 11:09:40   [12388]   ERROR   BusNews.cpp (240)                 GNM error. Code 20, extra value 9
[ 7068] 2022-01-23 11:14:06   [12388]   ERROR   BusNews.cpp (240)                 GNM error. Code 20, extra value 9
[ 7068] 2022-01-23 11:15:32   [12384]   ERROR   StoreProductsGet.cpp (76)            Get store products timed out.  
[ 7068] 2022-01-23 11:15:55   [12388]   ERROR   BusNews.cpp (240)                 GNM error. Code 20, extra value 9
[ 7068]  2022-01-23 11:15:55      [12388]      ERROR      JobHttp.cpp (153)                Http status code is none  for url https://ubistatic3-a.akamaihd.net/orbit/uplay_launcher_2_0/test_internet.txt.: (https://ubistatic3-a.akamaihd.net/orbit/uplay_launcher_2_0/test_internet.txt.)
[ 7068] 2022-01-23 11:20:33   [12388]   ERROR   BusNews.cpp (240)                 GNM error. Code 20, extra value 9