It's funny how the entire order process works, up to payment and getting an order confirmation. Except the part where the game actually gets added. Seems iffy.

@tar-naugrim Yep, I had originally bought it on Epic and it showed up and I could preload it. Then saw I could play it 17 hours sooner if I went straight through Ubisoft. So I refunded the Epic purchase (which was instantly refunded) and bought it on Ubisoft Connect.
Someone save me from myself, please.

@darkerikviper I actually tried to refund, but that didn't work either.

Also, when you go to your order page and click to get the digital invoice in case you want to dispute the transaction, you get a "404 Not Found" page.

@sweaty_simon Yep. The game doesn't show up. Refunds don't work. The whole order process works except for getting the game, and refunds. It almost seems deliberate.

@tar-naugrim Hey man, good for you. That makes me hopeful.

@sammarok The game is out in Australia/new zeeland and if you use a VPN you can play. Or could, if the game was actually added to your library. Which seems to be an issue they're being awfully quiet about.

Well I'll be damned. 5 and half hours, and it just showed up. Keep the faith, people!

@exocraze sheer stubborn persistence

In case anyone is interested, this is was the support chat told me earlier today:

Ubi-Nice: Please be advised that there is currently a slight delay with the processing of digital orders due to the massive amount of orders being placed and our system not being able to keep up. For the time being, please wait for the game to automatically appear after the order is processed.
Ubi-Nice: The order is on the account and being processed. There is just a slight delay with the system pushing the license to your account.

@jarucha2010 I got no notification when the game became available at all. It just showed up. I just restarted the program every 5 minutes like a trained monkey.

Ok, so for me, my order showed up in Ubisoft Connect, but not on the website. I did not get a confirmation email from Ubisoft, I did get confirmation from Paypal. It took close to 6 hours to finally show in my library.
It's preloading now. Download speed is fast so it's only taking 10 minutes.
Hope that helps. Peace out.

Well I'll be damned. 5 and half hours, and it just showed up. Keep the faith, people!

@sammarok The game is out in Australia/new zeeland and if you use a VPN you can play. Or could, if the game was actually added to your library. Which seems to be an issue they're being awfully quiet about.

@makani-nor Apparently up to 24 hours.

Well, 5 hours and still nothing. So much for the 4.5 hours theory.

@ecekaan Well.. 10 minutes to go for me then.. *fingers crossed*

Ok I'm starting to feel left out now