So me and my wife both got Uplay+, downloaded Anno 1800 and neither of us can actually play the game. So far we have:

verified files
restarted PC's
restarted Uplay
logged in, logged out
reinstalled game
reinstalled uplay
tried the exe directly
cleared caches
tried preying
(currently looking for a chicken to sacrifice)

Seriously what gives? I checked the anno 1800 facebook page and others are complaining with the same issues. A few people commented on reddit also with this issue but I see nothing from Ubisoft? So is there a issue on my end or theres? If its there's then perhaps freaking say something?!?!

@xcygnusx72x From what I gather on Reddit its "Been" a known issue. I think the issue now is failure to admit to the issue and take appropriate actions publicly. Guess I'm just frustrated after spending so long trying to troubleshoot this issue just to find out it's not my issue its theres. Like if this was a different game studio there would of been a announcement 5 mins after this issue was discovered yet theres posts going back since the anno free trial went live reporting this very issue from other users on reddit and facebook and all Ubisoft posted is beautiful trailers for a otherwise unplayable game for us. Talk about misleading.

Support got back to me

So how do I get our money back? Not paying them $30 dollars for 2 broken accounts lol

@xcygnusx72x From what I gather on Reddit its "Been" a known issue. I think the issue now is failure to admit to the issue and take appropriate actions publicly. Guess I'm just frustrated after spending so long trying to troubleshoot this issue just to find out it's not my issue its theres. Like if this was a different game studio there would of been a announcement 5 mins after this issue was discovered yet theres posts going back since the anno free trial went live reporting this very issue from other users on reddit and facebook and all Ubisoft posted is beautiful trailers for a otherwise unplayable game for us. Talk about misleading.

@large-milkers Good luck with this!You are not alone the Anno 1800 facebook page has others complaining with no responses. On reddit theres a few people with support tickets claiming its a known issue yet no actually announcement from Ubisoft so who knows?!?

So me and my wife both got Uplay+, downloaded Anno 1800 and neither of us can actually play the game. So far we have:

verified files
restarted PC's
restarted Uplay
logged in, logged out
reinstalled game
reinstalled uplay
tried the exe directly
cleared caches
tried preying
(currently looking for a chicken to sacrifice)

Seriously what gives? I checked the anno 1800 facebook page and others are complaining with the same issues. A few people commented on reddit also with this issue but I see nothing from Ubisoft? So is there a issue on my end or theres? If its there's then perhaps freaking say something?!?!

So me and my wife both got Uplay+, downloaded Anno 1800 and neither of us can actually play the game. So far we have:

verified files
restarted PC's
restarted Uplay
logged in, logged out
reinstalled game
reinstalled uplay
tried the exe directly
cleared caches
tried preying
(currently looking for a chicken to sacrifice)

Seriously what gives? I checked the anno 1800 facebook page and others are complaining with the same issues. A few people commented on reddit also with this issue but I see nothing from Ubisoft? So is there a issue on my end or theres? If its there's then perhaps freaking say something?!?!