

Due to the messy nature of these forums I had posted in another area which seems to be for another AC game https://forums.ubisoft.com/showthread.php/2336531-Constant-Crashing-only-with-Valhala: (https://forums.ubisoft.com/showthread.php/2336531-Constant-Crashing-only-with-Valhala)
CASE NUMBER - 14517738
As the title states the game is constantly crashing and has been unplayable since last Saturday
I have no other issues with any of the games I am playing on my pc
WOW, Overwatch, Apex Legends, Doom Eternal, Cyberpunk 2077
Happens randomly, start of a cut scene, during, during normal game play in area of a lot of action and then just standing at a vendor.
It has gotten worse and worse the further I've progressed in game. It is now unplayable and crashes within anywhere from a 1 - 3 minutes
Randomly the game freezes
Screen goes black
Then you can hear the sound in the back ground
Sound stutters then error pops up and it submits the report to ye.
It has happened 4 times now in a row while I try to complete the the mission in lunden at the docks. Crashed in 4 different places.
I've tried using my amd settings at normal, overclocking etc and no difference. This is only an issue with Valhalla
====================================
OS: Windows 10 64bit
RAM: Corsair Vengeance RGB Pro 32 GB (2 x 16 GB) DDR4-3200
CPU: AMD Ryzen 9 3900X
GPU: PowerColor Radeon RX 6800 XT 16 GB Red Devil Limited Edition
PSU: Corsair HX Platinum 1000 W
====================================
Everything is up to date. Software, games & apps etc
Reinstall supporting software: Already done, no change
Disable background applications: When I game only needed apps are running
I would advise running the game with admin rights also: All games run with admin rights
As a troubleshooting step, could you scan for missing or corrupted system files as it is explained in the guide link below?: Done no issues found
No replies/support on twitter.. no reply in the original post here (fair enough it was the wrong area) and the replies on my case are a joke.
I might get a reply of no use once and then its ignored again... the chat system is utterly pointless as all they do is say they will look at the dxdiag/msinfo files and try to get you out of the chat as quickly as possible.
They refuse to answer the questions I've asked them. Ignore it and just tell me maybe it's a monitor refresh issue.. again.
6 or 7 different agents have replied and none of them seemingly have the ability to read the information given on the ticket and prefer to reply with the same tried troubleshooting steps. They've had dxdiag/msinfo files given 4 or 5 times now.
What is the purpose of these support lines when no either responds or when they do they act like bots and just copy paste replies without actually looking at the case history and more frustrating refusing to answer questions when directly asked.
Reported this issue on twitter, had some dope 'support' (and i use that term loosely when referring to what ubisoft offer their customers) me by getting me to uninstall the game and reinstall it after I sent a video of the issue in question...
115gbs uninstalled and reinstalled..
For nothing
More thrilling stuff by ubisofts inept games and support
@ubi-borealis
Based on your response it's clear you didn't check into what happened and I assume took a brief look at one of the two cases.
1) Thank you for taking the time to share your experience and feedback with us.
2) I'm sorry to hear you're unhappy with the support you have received so far.
3) Please note that we are unable to offer live support within the forums or on social media.
4) If you would like to speak to an agent urgently I would advise opening a live chat.
5)The team are unable to provide extensive troubleshooting via live chat
6) as we require time to investigate the system files that have been provided.
7) We aim to respond to cases and threads as soon as possible, but this can take longer than anticipated when contacts are high.
I've taken a look at your support ticket and I can see that you've already tried a lot of troubleshooting steps with our team already. I understand that you no longer what to receive any troubleshooting help. We'd be happy to take a closer look at this for you, if you would like to continue receiving further support.
9) Please do let me know if you would like to proceed.
At this stage there's nothing you lot can do. Even if I asked ye'd still manage to screw it up. It's clear ye are used to dealing with people/gamers who will accept this level of service which is becoming rampant in this industry so it's almost the norm.
Is that such a big request for ye?
Ye won't support my issue to be actually able to play the game and now ye won't even bother to take a final action.
What rubbish joke of a company
I guess that might require someone in the company to do something useful.. nevermind
can someone just delete my account/info on here
done with this rubbish company and it's useless support
two weeks of my time wasted due to inept customer service.. if you can even call that
Games not worth the effort of dealing with such a crap company.. can keep the money
Due to the messy nature of these forums I had posted in another area which seems to be for another AC game https://forums.ubisoft.com/showthread.php/2336531-Constant-Crashing-only-with-Valhala: (https://forums.ubisoft.com/showthread.php/2336531-Constant-Crashing-only-with-Valhala)
CASE NUMBER - 14517738
As the title states the game is constantly crashing and has been unplayable since last Saturday
I have no other issues with any of the games I am playing on my pc
WOW, Overwatch, Apex Legends, Doom Eternal, Cyberpunk 2077
Happens randomly, start of a cut scene, during, during normal game play in area of a lot of action and then just standing at a vendor.
It has gotten worse and worse the further I've progressed in game. It is now unplayable and crashes within anywhere from a 1 - 3 minutes
Randomly the game freezes
Screen goes black
Then you can hear the sound in the back ground
Sound stutters then error pops up and it submits the report to ye.
It has happened 4 times now in a row while I try to complete the the mission in lunden at the docks. Crashed in 4 different places.
I've tried using my amd settings at normal, overclocking etc and no difference. This is only an issue with Valhalla
====================================
OS: Windows 10 64bit
RAM: Corsair Vengeance RGB Pro 32 GB (2 x 16 GB) DDR4-3200
CPU: AMD Ryzen 9 3900X
GPU: PowerColor Radeon RX 6800 XT 16 GB Red Devil Limited Edition
PSU: Corsair HX Platinum 1000 W
====================================
Everything is up to date. Software, games & apps etc
Reinstall supporting software: Already done, no change
Disable background applications: When I game only needed apps are running
I would advise running the game with admin rights also: All games run with admin rights
As a troubleshooting step, could you scan for missing or corrupted system files as it is explained in the guide link below?: Done no issues found
No replies/support on twitter.. no reply in the original post here (fair enough it was the wrong area) and the replies on my case are a joke.
I might get a reply of no use once and then its ignored again... the chat system is utterly pointless as all they do is say they will look at the dxdiag/msinfo files and try to get you out of the chat as quickly as possible.
They refuse to answer the questions I've asked them. Ignore it and just tell me maybe it's a monitor refresh issue.. again.
6 or 7 different agents have replied and none of them seemingly have the ability to read the information given on the ticket and prefer to reply with the same tried troubleshooting steps. They've had dxdiag/msinfo files given 4 or 5 times now.
What is the purpose of these support lines when no either responds or when they do they act like bots and just copy paste replies without actually looking at the case history and more frustrating refusing to answer questions when directly asked.