For me I can 'officially' buy the game now through the ubisoft store however I am still waiting for my pre-order to show in my library after 9 hours

I never got a confirmation email but I've had money come out of my account twice. I get the feeling I'm waiting for something that isn't going to show due to no confirmation email

For me I can 'officially' buy the game now through the ubisoft store however I am still waiting for my pre-order to show in my library after 9 hours

Digital orders may not show up for up to 24 hours on your account.

https://support.ubisoft.com/en-GB/News/000060042/Delayed-delivery-for-the-digital-content-purchased-via-the-Ubisoft-Store-EN-US

So I spoke to chat. Payment didn't go through with my first order and was informed that my discount code still worked via the website and that I should order from there.

I have ordered from there using a different payment method and the money has been taken out of my bank but no confirmation email. They informed me that the new order isn't showing on their system yet but with payment coming out that the order most likely has been accepted and should wait a few hours to see if the game appears in my library.

I think they are having issues with payment and confirmation emails on their end. I feel it would have been best if you could have pre-ordered the game and was given an activation code to enter after checkout rather than the game automatically being linked to your account. I have a feeling the game still won't be in my library within a few hours time.

@ubi-litten Thanks.

Live chat is open for me now so I will try that to hopefully get it resolved.

Many thanks

I have sent a message to facebook and twitter support as well as having a ticket open but no response to either in 24 hours.

I get the odd feeling that the game will not even be in my library after launch and I will be waiting a week to get this fixed.

If I buy the game again with the 20% discount to see if this fixes it am I able to get a refund on one of the games and the uplay units that were used? Thanks

Hi,

I am also having the same issue as the people above. I bought the game through the Ubisoft store. The game shows up as one of my completed orders on Ubisoft connect and it says that the game should be displayed in my library. However the game has not appeared.

I never received a confirmation email either. I have used 100 Uplay coins for 20% off and they have come out of my account.