@el_mattiaso

jesus. I’m not expecting direct comms from the dev team. I am expecting their community managers to manage their community. That’s all. It’s what they are paid to do. One comment a few days ago is not communication.

@el_mattiaso

i’m not expecting them to. Read my comments.

All I am (justifiably) expecting is regular, clear communication from their community management. The time they take to fix the bug would not be so frustrating if they acknowledged the growing annoyance of their customers.

Before patronising me, try understanding my gripe. I thought i’d been pretty clear.

@el_mattiaso

that’s not an ETA on a patch, and it’s days old. You’re missing my point.

@el_mattiaso

where is the official response? The tweet to a single customer? That’s not an official response at all - and my point is not that they aren’t working on it - of course they are!

My point is that they should be communicating clearly and universally to all their frustrated customers to tell us orecusely when we should expect an update.

@el_mattiaso - as stated previously, the team working on it are not the same people whose job it is to communicate with the AC community.

It is a five minute job for them to get an update from the team and feed that through to us in the form of an ETA for a patch that fixed things.

By ignoring us, they are proving their contempt and irresponsibility.

There is NO EXCUSE to treat your customers this way, other than sheer ignorance,

@xenafan20 - in a staff of thousands, let’s assume there’s a team of at least 30 working to fix bugs on their biggest release of the year and their premium franchise. i feel for them. They’ll be under the cosh and stressing.

They’re not the same people who are managing their community.

It takes LITERALLY five minutes to speak to the team’s EP and ask for a situation update and report back to the customers - you know - the people that give them a job to do - FIVE MINUTES - and let’s not forget, that is actually their job. They are tasked with being the conduit between dev and the public.

They are hiding, ignoring or shirking responsibility.

There is actually no other reason and NO EXCUSE to not communicate with us or to give visibility on the arrival of an update.

It’s not good enough.

@tmschlegel22 You can see how they little they care about this by the fact they have almost no presence at all on this thread on their own board. Arrogant pricks. Can’t even be arsed to speak to their customers about it.

Advising your players to start again is not good enough! I have sunk 12 hours into this by playing it as an OPENWORLD adventure and clearing the map before the missions. You seriously think it is OK to suggest I scrap three deays of play to start again? Sorry - but my time is more valuable than that.

YOU are at fault, not the players - you have published a faulty game with issues you have known about since before its release. That is contemptuous behaviour and shows UTTER disrespect for the people who have preordered or bought the game on release day with their hard earned cash.

To add insult to injury, you spend dev time repairing minor bugs that make you more PC while actually gamestoppers for a vast swathe of your audience go seemingly unaddressed.

For god’s sake stop treating your players like idiots; test your games before you release them; don’t rely on patching - and TELL US WHEN WE CAN EXPECT A FIX!!!

You MUST have an idea of what’s causing this by now and how to fix it or even bypass it. You simply can’t be that inept or disorganised.

Update is NOW with progress so we can make informes decisions as to whether we ask for refunds, start again or wait, fuming, until you pull your thumbs out of your collective arseholes and communicate with us.

And tell us how you intend to compensate us. If a car had to be recalled because it broke within a day, or a pair if trousers split at the seams because they weren’t stitched properly, or a record jumped because it hadn’t been pressed properly - in ANY other situation - your customers would be compensated and communicated with. Software is NO DIFFERENT.

Sort it out, for FFS. This [censored] has happened in every AC game since Unity.

Pathetic.