Best posts made by RAGE_THERAPY
I think the player base is tired of the canned Troubleshooting links when the hundreds of posts from fellow Agents make it pretty clear this is an ACTUAL application and/or server issue that has only worsened in the past several months.
The lengths in which players have gone to self-troubleshoot and provide feedback is commendable, but the SILENCE from the DEVs regarding an issue that makes the game UNPLAYABLE on PC thanks to multiple freezes, crashes to desktop or the latest suspended app issue the past month - is a disservice to the entire Division Community that has paid for a live-service game.
Honestly, enough is enough. Please provide an update to either the Community Manager @Ubi-Lucipus to share or finally break the silence and have an actual State of The Game and perhaps show some positive goodwill towards the player base that supports this franchise day in a day out.
@ubi-keo with almost 800 forum posts in the Crash to Desktop Issues on PC - Pre Title Update 14 let's just honestly call it what it is... a game-breaking issue from either the server or application side that remains unaddressed by the Development Team at Massive Entertainment as we approach 3 years from release this coming March 2022.
As I approach almost 5000 hours of gameplay across multiple PCs, they all experience in-game freezes or crashes to desktop... this simply is not a PC user side issue from a broad perspective. Sure, there are instances where the "typical" troubleshooting recommendations prove worthwhile - but that is not where we are now. There have been enough uploads of user DXconfig files, etc... to the point that your fellow support people have even said they have enough.
The Division 2 is an incredible game when it works, but frankly, it is a crash fest on a daily basis for those of us that play and support the franchise developed by Massive Entertainment and Ubisoft. I play with multiple Agents daily and EVERYONE experiences freezes crashes to desktop or the suspended app issue. Reinstalling the game and following the support suggestions at this point are all placebo fixes that simply do not address the core issue which remains on the developer side - not the user.
I can play hours upon hours of The Division 1 without a single crash, but I can crash multiple times in a session on The Division 2. And as many users say.... no other game I play on a regular basis crashes to desktop like The Divison 2. Not one, this game is in a class by itself and apparently, 750+ developers at Massive Entertainment can't somehow address whatever the core issue is or dedicate the proper resources to do so. #Division2CrashFest
Adding the Community Managers to the conversation, in the hopes their efforts to support the community may help... but here we are once again repeating the same commentary as we have for years at this point.... @UbiBlush @Ubi-Lucipus
@ubi-lucipus @ubi-smash ...Zero responses to this thread since it looks like August 19th and pages 5 through 9 as of today (10/01) full of fellow Division Agents continuing to experience game-breaking freezes on PC. Dead silence from the DEVs for 9+ months and not a SINGLE stable build released maintenance after maintenance, week after week. *sigh*
Fellow Agents our feedback is pretty much pointless and while @Ubi-Lucipus and the support team can only pass it along to the DEVs, well look where this has gotten us... nowhere even after 4500+hrs of gameplay and feedback in my case. Respectfully, this is not how to manage a brand, franchise or support the community that ultimately generates the revenue to make it possible for The Division to exist and all the jobs connected to it.
The Division 2 on PC is a crash-fest and unplayable in its current state and there is little goodwill from the Golden Bullet extension when you can only expect to experience an in-game freeze, crash to desktop or app suspended status.
@fudilaus You are correct, it isn't right but after waiting over 9 months this year and honestly since the game's launch.... for whatever reason Massive Entertainment and Ubisoft seem completely incapable of addressing what is either a server or core game app issue.
Completely unacceptable for the consumer and the "we appreciate your patience" posts from Ubisoft Support frankly mean nothing at this point. I know they are just the messenger, but the Development team and Management team continue to offer no believable assurances.
Hopefully, another publisher will release a game with the same potential, but more importantly some actual support/fixes when issues arise. Ubisoft isn't alone as we've seen missteps from many publishers, but they've been the WORST of them all the past few years in terms of releasing actual fixes vs. only adding to the issues by releasing half-baked new content.
Another year of "patience" and still all the Agents of this franchise on PC are waiting for an ACTUAL fix and/or update from the Development team at Massive Entertainment.
Crashing/Freezing is beyond a joke at this point, with no updates from the Development team or Community Managers for this franchise. Hundreds of posts regarding this issue Pre and Post Title Update 14 and all we can expect are the same canned responses from Ubisoft Support - "The development team is aware and we appreciate your patience". Well, when?
Agents in my clan simply wait for the inevitable crash to desktop, losing all your control point/mission/convoy progress constantly. While running in a team it has become a running joke on how many times we'll each experience a crash to desktop/freeze as we all attempt to play together. Two? Three? Five?.... I've had three this morning in a period of two hours.
With over 5 thousand hours in-game, disappointingly I continue to see the Division Community decline on PC, one due to the lack of content which continues to be delayed - but also simply due to fellow Agents giving up on the lack of quality of life game improvements - starting with the game not crashing randomly 5 mins, 20 mins, 60 mins into a session daily. We are in year 3 since release and while no one expected the new content that is forthcoming - we DO expect a stable live-service game which we all paid for to support the development of this franchise.
Less than 10 mins into Countdown and experienced the usual Non-PTS in-game freeze - so anyone hoping that issue would be gone ... it isn't unfortunately on PC.
I was watching one of the popular Division 2 YouTubers today and his live stream froze to desktop three times during the stream requiring the Task Manager to close it. He's a console player, so he simply thought it was the PTS vs. understanding this ongoing issue on PC.
Half of my clan experiences these in-game freeze / shrink desktop windowed mode crashes requiring the task manager to close to the unresponsive application. I honestly don't get why the PC is so unstable and has been for more than a year, while the consoles are not. Hundreds of posts in the main Player Support forum and even Ubisoft Support can't get an update from the Devs on when we can expect a TRUE fix.
Honestly, do these Devs and their PCs not experience the same issue? I understand that the PC platform is a small percentage of the overall player and installed base - but I don't think it is unreasonable to expect a stable application for a live-service game that continues to have a dedicated Community of Agents.
@grumskull I made it 15 mins into my session today before the windowed freeze/crash to desktop with the app not responding. Killed it again in the Task Manager and moved on. Division 2 has to be the most unstable live-service game to date and years after release they can't seem to address whatever the core issue is.... be it the game engine, servers, or Ubisoft Connect.
Happy Holidays Agents.... thanks for the lump of coal Ubisoft and Massive Entertainment!
@rage_therapy back to FULL FREEZE and CRASH TO DESKTOP now that the Golden Bullet Event is over. No more suspended app, just a full-on crash to desktop. Clearly, they have NO FIX. They can pull off a quick maintenance to fix the sticky bullet issues within days of users abusing the glitch, but somehow are unable to fix ACTUAL game-breaking code/server issues years after release.
@ubi-theberry Perhaps you can re-pin this thread and pin the new thread for Post TU14? Right now people are simply posting new one-off separate threads regarding the crash to desktop issue versus the benefits of having a consolidated forum thread.
Latest posts made by RAGE_THERAPY
@fredspekvet Yup, I had high hopes but eventually, the windowed freeze occurred about 2hrs in for me. It did close not requiring the task manager, so that's an improvement
Well, I'm pretty much at the Three Strike rule playing The Division 2 daily. Three crashes and I'm out. Today took less than 45 mins to hit that mark. Here's hoping the upcoming "potential" fix for the PC freezes actually is tested in QA before implementing it. Agents, we've waited over 2 years for it, so if it doesn't work when it drops in August with the next Apparel Event - well, they must be at a complete loss in determining the root cause.
The canned responses from Ubisoft support are pointless for most PC users affected by the 110% application/server-side issues.
@haywardgg As I said, only if you "happen to use Corsair" and I agree there are no guarantees here. I can only share my experience after 5200+hrs in-game and this being the only extreme solution that has worked for me and several other Agents that tested it. And as I said in my forum post, I'll be the first to report a freeze when one occurs. Prior to this Corsair hardware/software change, I had session after session dealing with in-game freezes/crashes over 6 to 8 hours daily.
I'm sure there is no ONE solution to the application/server issue, but all I can do is share my experience as part of the Division Community.
Agents, check out my forum post if you happen to use Corsair hardware and the supporting iCue 4 application.... it may be the root cause of your in-game freezes/crashes on PC.
Agents, I can't say this is definitive - but after two back-to-back days of multi-hour freeze-free / crash-free sessions since removing a Corsair Commander Pro and iCue software from one of my PC systems.... it may be a factor for some of you. I also removed a Corsair H100i 240mm AIO and replaced it with a Noctua CPU air cooler and fans. So, no Corsair LL fans or even case Corsair LEDs were installed for testing.
While I've never used the in-game iCue integration, it seems like the USB resources and underlying iCue application seems to eventually cause The Divison 2 application to freeze and/or crash. Now, whether the Development or QA team at Massive Entertainment care to test and resolve with their game application or their partner Corsair and the iCue application - is up to them.
I should also note, that a fellow clan member is also testing the same theory and his system has also been freeze-free / crash-free for three days now since removing iCue and all Corsair hardware - whereas previously he would experience multiple freeze/crash instances during his gaming sessions with The Division 2.
I'll continue to update this post with my testing or as soon as I get a freeze.... but at the moment this seems to have resolved the long-standing issues I've had with The Division 2 on PC. Swapping out pretty standard industry hardware from Corsair and their iCue software clearly won't be a solution for many, but I wanted to share my findings. Also, whether other RGB lighting ecosystems like onboard addressable 5V or RGB 12V are a factor in the in-game freeze/crash is unknown to me at this point.
@ubi-theberry Morten Ryberg the Product Director for The Divison 2. He's already acknowledged the issue via Twitter. Your lines of communication internally with the team at Massive Entertainment, whether the Devs or business side are certainly in need of serious review. The end consumer shouldn't be updating Support. So sorry that you and the team are in the dark on numerous issues with this franchise.
@wreck3rr this didn’t work for me. I’ve tried it on two different PC systems and both eventually still experienced a freeze/crash to desktop window.
As I said in a separate Reddit post, it’s hard to determine if it helped reduce the number of freezes as they are still so random and a complete lottery from day to day.
All I know is Ubisoft and the Development team at Massive Entertainment continue to be SILENT and providing no meaningful updates to the community regarding this issue or an actual resolution.
This video from Lt. Buzz Litebeer has over 13K views about this issue since it was posted on 05/24 and pretty much sums up the State of The Game on PC...
How much longer is the Development team going to ignore a major game-breaking technical issue on PC that has only worsened since the release of TU15?
Agents, while our year-long plus wait continues for an ACTUAL fix to the PC in-game freezes and crashes to desktop... post maintenance today the number of full crashes to desktop with the application actually closing vs. being unresponsive has started again. I've had 5 today over the course of a few hours. And as usual, there is no pattern. It can happen simply by standing outside the base of operations, or completing an in-game mission or objective. I believe the Polarity Event, like other similar events seems to increase the frequency of these crashes and it doesn't seem to matter if it is active or not.
I'll let this feedback fall on deaf ears or the usual canned responses from the support team unfortunately. It is pretty clear they still aren't being provided with any meaningful updates from the Development team at Massive Entertainment.