I looked it up and when i open the the door in the basement a cutscene is supposed to play. However for some reason i don't get to see it and can just walk into the cell seing her standing still in there. I would like to know how i can get to see the cutscene because i can't progress with the story now.

I looked it up and when i open the the door in the basement a cutscene is supposed to play. However for some reason i don't get to see it and can just walk into the cell seing her standing still in there. I would like to know how i can get to see the cutscene because i can't progress with the story now.