Hi, I reported the problem of permadeath in online mode (which isn't supposed to be a feature) and how I lost Mina due to this, around 3 months ago.
The response I've had from Ubisoft was pretty much "Don't contact us, we'll contact you".
Ubisoft problem resolution has a big problem with information either not being passed to the developers, the developers brushing problems under the carpet, and customers' tickets being closed before a resolution is found.
WDL was my first experience of a Ubisoft game and the way technical problems are dealt with has made me feel like I should not play another Ubisoft game in the future.
Here's a few examples of how common these problems are:
1. Around January I reported a rare problem with save files on PC bcoming corrupted. The file itself gets physically larger the longer the campaign is played, and eventually weird stuff starts happening such as severe FPS drops rendering the game unplayable. I reported the problem to tech support which went backwards and forwards for two weeks, but the dev team wasn't even made aware of the issue before the ticket was closed (apparently there was an error in one of the 10+ dxdiag files, so the ticket handler just closed the ticket).
2. Ever since Online launched people including I have repeatedly reported problems with syncronisation, auto-aggro, graphic and audio artifacts as well as bugged objectives. Oh, and almost predictable crashes during car chases and gunfights. The response has been bewilderment every single time ("is it really that bad?"), almost like you guys don't even play the game, let alone methodically test it. As far as I can see, there has been no acknowledgement of these problems from Ubisoft devs, let alone a solution roadmap, 6 months later.
3. Around June, I reported a problem that, during a loading screen on on a day when NPC's were auto-aggroing/perma-spawning in online co-op, two of my operatives, including Mina perma-died. Again, call closed, no mention of whether devs would try to fix it.
Finally, 3 weeks ago I reported a problem with Darcy's recruitment missions not dropping in campaign, as have many other players. This time, I didn't even get a response, let alone a fob-off.
Essentially the message you are giving to players is, "you buy our games, you buy the additional content. If you have any problems with them, sorry it's too late, we stopped caring on launch date"