Posts made by smithy10GB
@drainceo they eventually patched the main issue but the issue with tove idk. Tbh I have lost interest in ubisoft games, I can't bring myself to play valhalla knowing I missed so much for no reason other than bad QA testing of the game, I bought the game on release and all I got was excuses for between 1-2 months, all while events and other stuff was being prioritised.
I and many others paid full price for a game we could have purchased on sale for less because let's be honest none of us could play it until after the game was on sale 2 months after release and what do we get as compensation for the wasted time, money and especially the effort we all put in doing their QA Testers jobs?
Yes nothing, the whole matter is just getting shoved under the carpet to be forgotten because that is just how ubisoft do things.... I mean damn, even Bethesda gave something for the shocking release of 76... Not that it was anything good but its still more respectable than anything ubisoft is doing.
Guess it really is turning into one of those companies that are just a stain on video games, way past its prime.
@nchamp2014 nah its way too logical, letting the community beta test a game.
Let me make it clear ubisoft, people will understand game breaking bugs if the game is in BETA, hense the need for proper beta testing. Bugs like these on full release are downright appalling considering the price of the game.
@ubi-woofer it would be nice considering we had to wait 2 months to play a game which we purchased on launch, I'm not even asking for real money, just something in game since we missed so much, its like I said, we are 2 months behind everyone, we have missed an event and have to wait a year for the next of its type.
Thank you for understanding.
@ubi-woofer will we actually get Anything for waiting months for this? I mean it's kind of shocking waiting 2 months, missing events and other content just for this to be brushed under the carpet like it never happened.
Especially since the game has even been on sale since then, so we bought a game that we couldn't play for full price, waited 2 months, over a sale and an event. It just seems like either way we got screwed and it's just getting shrugged off.
@lethalrabbid I get it but there is a line between customer satisfaction and straight up stealing.
It's no different than if I sold ubisoft a TV with half the screen not working, it's shocking how we can't get a refund at this point.
In adherence to the consumer rights act the product is faulty and does not serve the purpose it was intended for, pretty sure this also counts as false advertising since we cannot access the content advertised.
It just seems like the only way to get a company like this to listen is a court case.
At this point it would make me happy to see them sued, there is a global pandemic, everyone is struggling and ubisoft thinks its alright to just take money for, what is at this point, basically nothing.
Let me make this clear, what I Purchased, not donated to, was a complete game, not an early access/game preview game.
As such I would like a complete product, it has been almost 6 weeks and ubisoft still can't fix the issue.
Sorry I said can't but let's be honest they really don't give a damn otherwise they would have focused the bugs and not the event.
@lethalrabbid just a heads up I have had experience with video game development and at this point I believe his comments towards the devs are fully deserved.
Not only are they providing any real info on the matter but it has also been over a month. Over 1 month with their grubby hands on our cash and we can't even play the product we paid for.
No help with refunds, no help with in terms of an eta, not a spec of compensation for this mess and if you use your eyes, you will see that the devs priority is not actually with the bug, but rather the event.
Yes the event that WE CAN'T EVEN TAKE PART IN.
So yes, I would say its completely justified.
If you bought a TV and half the screen was permanently black, then you asked for a refund only to be completely denied something that should be well within your rights under the consumer rights.
Would you not be atleast a little bit frustrated?
The first 2 weeks I gave them the benefit of the doubt, but it's clear at this point that they have no intention of fixing the bug any time soon, if that where the case I can't see a reason for the devs not to just give us a freaking eta.
But no, they keep saying in a "future update".
Future can be any time, could be 1 month, 1 year, or ubisoft favourate "Future" NEVER.
@ubi-woofer let's be honest I already have a huge sanction on my account, it's a £59.99 game that I can't do much with, and now it's also a big event that, let's be honest, I'm also going to miss.
Please please please tell me what I paid for.
Pretty sure I paid for a COMPLETE game over a month ago, not an EARLY ACCESS game.
This is such a meme at this point.
Also wth are we supposed to do? We are all going to miss this new event, what are we going to get for it? Nothing but false hope.
Let's be honest, ubisoft don't believe in making amends for their mistakes so in 6 months time when this issue is actually sorted it will just be brushed under the carpet and not a single person here will get any sort of compensation for the months without a game that we have all paid for.
Such a shame, it finally started to look up for ubisoft but after this whole event I don't think I'm going to ever spend money on any of their products again. Developers need to learn the hard way, I just hope others take the same action because it seems like the only way to get anything from ubisoft is with cold hard cash.
@Ubi-Woofer i think at this point my language is not the issue.
If I took £59.99 off you and sold you a game that doesn't work and virtually has no refund policy and no real assistance with a fix, let's be honest it probably wouldn't be bad language, it would probably be a court case.
You guys have taken our money and instead of fixing the issue and giving us what we paid for, you are developing new events, that we cant even play.
I seriously think you guys have your priorities skewed.
@Ubi-Woofer don't mean to sound like a [censored], but what I said would happen is now happening and I'm even more [censored].
The game is now on sale on xbox, a game I paid in full for over a month ago and still can not play.
This is a joke, I hope you can sort something out on your end and get me a refund or something because this is just shocking now £59.99 for a game that I have had over a month and can still not play. Not to mention no real news on an update, no news on any form of compensation and to put it bluntly, no [censored] given on ubisofts side. This is likely the last time I spend money on a ubisoft product.
I have the new motto for ubisoft. No news, No fixes and definetly no refunds.
@timekilleromega yeah it sucks, in the week that cyberpunk has been out cd project red have had 3 updates, ubisoft have only had 2 since I mentioned this issue and it's been over a month, they still didn't fix it.
At this point I just want my money back and they are even refusing that and seem to have no intention of helping me get it back.
It's just straight up stealing at this point and they just dont give a damn, definitely the last time I spend money on a ubisoft product. Just another company that doesn't give two flying [censored] about their community, and to think I was sticking up for them during my first 2 weeks with this issue. Now I just feel like a [censored].
Lagit when are these devs going to stop [censored] us and actually help us get out money back. This is a joke it's been a month and I still cant do [censored].
I bought the game as a complete product, not a broken product.
If the product was still in development it should have been classed as early access, not a full release.
I want my money back. Here's the deal, my money or a lawsuit.
You are selling a faulty product and refusing to help with a refund, and as far as I, the customer, can tell there is no real eta on a fix.
You say "A future update"
When!?!? It could be 2025 for all I [censored] know, the fact that this "fix" still hasn't been implemented is not a good sign.
Ubisoft should be working with the respective platforms, specifically Microsoft and Sony to get people their money back instead of brushing it off, you guys can't keep selling broken games with the expectation of patching it into a playable state, it's false advertising, look at what happened with fallout 76.
Get us our refunds! We have waited long enough.
@ubi-woofer yeah I understand that, but the only reason I am outside the 2 weeks deadline is because I was on these forums reporting the issue, surely you guys at ubisoft can do something about that.
I just find it insane how I am getting shafted so hard for trying to help bring this issue to your attention, if I didn't bother messing about with all of this I would have been able to get a refund, I literally haven't even played the game since I reported the issue.
And trust me, I have tried getting a refund through Microsoft but its always automated bots I speak to that don't help at all, surely you guys have a contact you can speak to because we both know this is a big issue.
@fireice38 do you see why I'm getting annoyed now?
Ubisoft keep saying rubbish like the update will be in a future update or we are aware of this issue, but still nothing is getting done about it.
Because its taking so long can't even get a refund despite the game being faulty as fk.
Funny thing is, I can get a refund, if I want, for cyberpunk.
Because CD project Red are not ignorant and understand the issue. But I won't, because I can still play their game.
Ubisoft on the other hand doesn't give a rats [censored] if the customer gets their money back for their faulty product and just keeps giving their customers false hope and [censored] promises, every time a refund is mentioned they just swirve and dismiss it instead of sorting the problem.
CD project Red are already issuing refunds due to the buggy nature of cyberpunk, there is no reason why ubisoft can't to the same, it's straight up [censored] theft at this point.
Imo it's straight up theft at this point, 1month in and still no update to fix the issue....
Not to mention we are being refused refunds because all ubisoft and Microsoft are doing is pointing fingers at each other instead of refunding a faulty product.
I can't get a refund via Microsoft because it has been over 2 weeks (Thanks for that ubisoft!!)
I can't get a refund from ubisoft because they just point at Microsoft.
How about this ubisoft, since you guys can ACTUALLY TALK TO MICROSOFT AND NOT BOTS, HOW ABOUT YOU TELL THEM ABOUT THIS ISSUE SO WE CAN GET OUR MONEY BACK FFS.
Honestly at this point I just want my money back, if the game gets fixed in a week, I'll buy it again. But more then likely its going to take months otherwise it would be in the notes for this update.
@fireice38 cool next week, so what about the past month where I have been unable to do most things in the game?
I simply compared ubisoft to CD project Red, in less than a week CD has had 2 substantial updates out to try and patch their game, it has taken ubisoft over a month, do you see the issue?
Also, what if this update does Not fix the issue?
What then, do you expect me to be happy having to wait potentially another month for a fix? Let's be honest it wouldn't be the first time an update with the intent to fix a problem ends up making it worse.
@eung232 yeah we are all well aware that woofer is trying his/her best here but the thing that frustrated me was because I tried to bring this issue to their attention instead of requesting a refund straight away and because it took so long, I am no longer able to get a refund.
Ubisoft say to go to Microsoft, Microsoft bots straight up deny the request, no ability to contact a human, no way to challenge, just straight up deny and permanently stops the user from requesting a refund on that game.
I got frustrated because the way I see it, I tried to help by bringing this to ubisofts attention and, even though I thought I was doing the right thing, I am now getting screwed over for it which I think is wrong on so many levels.
I'm happy to keep the game now that we know there is an update coming to fix the issue, but we still need to know the following desperately at this point @Ubi-Woofer
1) We need an eta on the update
2) we seriously need to know if we can keep our characters, imo this is the most important by a long shot because personally, if I can't keep a 50+ hour save, I'm sorry but I want my money back, I will lose all interest if this is the case as I simply do not have the time or energy to go through 50 hours of content again to get to where I was.
3)will we atleast get something for having waited so long since we have been completely left in the dust (if the above checks out)
Sorry if I missed anything.