Posts made by sotangI
@ubi-theberry my version of the game is standard edition according to steam where i purchased it from.
Steam>library>right click on game>properties>DLC ,shows it is Standard edition.
i have completed the troubleshooting given to me by prior support but again still no resolution. I'll be keeping an eye on this issue
If i have to , i will use older ubisoft uplay client to connect as that seems to be the fix i see people having success with which makes it pretty clear it is an issue with updates done to ubisoft connect. Past that i don't know but this is incredibly frustrating.
@ubikobold I have the same issue (as do many in the steam discussion forums for this game) and it seems to have been after the update to Ubisoft connect. I've gone through your support troubleshooting and i have no firewall or programs blocking it from working, as well as i have reformatted my computer installing new windows 10 with all updates and only installed nvidia drivers (and other essential windows drivers) and many other things. My progress and ingame unlocks are all not being recognized because online services are not available. someone needs to look at this. It has been about 3 months i have been dealing with this also and honestly support has been completely ineffective in providing any real path to a solution. I loved to play Ubisoft games but the next title being released will be tainted by the support i have received thus far...I'll also be petty and promote this thread and spread it to those in my many gaming communities so others reconsider buying from a company that doesn't seem to care after the purchase is done. I don't expect perfect and having less people staffed to do support for this game is reasonable, but when your core game and online service is dead like this it just screams of priority problems for your company. I bet if i gave this information to some of my favorite influencers and got it more public your company would get around to fixing the issue to save face, but the integrity seems to be missing.
If you have not officially closed down service for this game , then it should get issues resolved within a few days or even a few weeks. As far as i can tell it has been minimum of 3 months with forums on steam showing it going on for years now. Ubisoft please pay closer attention to your services and stop ending every support chat with "issue seems to be with your internet service provider" any time they cannot figure out the issue or don't have a way to properly escalate it.
I've said enough and i'm going to archive all my chat and forum posts to keep record for when i pass this on to louder speakers than myself. This is negligence at it's worst.
@ubistorm i purchased this game on steam and it is the one i got there. i also have a ticket open for help with this. please get someone to take a look.