6 hours. Finally got mine.

@voltiicx Have you updated your Nvidia GeForce driver to 457.30? It came out today to optimize AC Valhalla

@jimmy2495 dang, and here i am at 3 hours raged. I am sorry friend.

@xxgrimhildxx Nope. can confirm I repurchased in launcher but still nothing. i cant believe this is actually a proclaimed company. I feel like I'm dealing with a Kickstarter right now.

I'm going to bite the bullet and do it. I'll let you know. As long as i get my refund from Ubi within 7 then it is what it is. If i don't then ill have to fight for it. I just find it utterly disappointing and very bad on their service.

@xxgrimhildxx That's what it seems. But the underlying issue is I didn't know this until AFTER I purchased the game as it is my first time buying on the website.

@rainbowashii Ha. I dont even know if i would call THAT service "information."

My experience is as follows:

"sorry its not in your order history"
"yes, it is, i just bought it and you took my money."
"The transaction failed. its not there."
"yes. It is. You took out an amount of $64.97 I am looking at the order history as we speak. can i send a screenshot to a representative for proof?"
"sure. (provides image upload option)"
(sent a screenshot of my entire page with my account name and the game in my recent orders and 60 uplay points)
"Sorry, its not in your history. Please buy the game via the launcher and it will be there. You'll get a refund in 7 days."
"wow this is sad, and a very unpleasant experience for a first time buyer."

@zealotq Chat representative told me up to 7 days

Same here. First time buyer here on PC. Just spoke with a live chat representative as the game purchase and order history shows on my Ubisoft store web account but not on my Ubisoft Connect. Though I did not receive a confirmation email, I was told the purchase did not go through and it makes absolutely no sense. The initial funds of $64.97 had been taken out of my account, I had provided screenshots of my purchase AND of the game being in my recent orders on the webpage. I was still told that I needed to repurchase the game and wait up to 7 days to receive a refund for the initial first "Failed" transaction. At this time, I will now be spending up to $130 today to play the game (i'll get the refund within a week but to me this is beyond unreasonable when evidence had been proven that the game was purchased successfully). Very poor business practice with little to no helpful service on the issue being handled except "Too bad, buy it again and we'll give you money back later."

Can confirm this had just happened to me. Was told on a live chat to wait 24 hours and come back if the issue was still occurring. I had requested if the purchase can at least be verified or confirmed so i can at least have a peace of mind. The agent had told me they were unable to do that. C'mon. I made the decision to avoid the EG launcher and still ended up in limbo with my purchase.