I pre-ordered the ultimate edition almost 6 months ago.. and I never saw it in my Uplay library so I immediately made a support ticket asking why the game hasn’t appeared when it had for all my friends and all I got told was “it will be within your Uplay library on release” so I thought “Aight cool I’ll just wait...” it comes to the preload date and I still don’t see it so I sent another support ticket, I still have yet to hear back and I still have yet to see the game appear within my Library.

I have now waited an additional 24hrs after the official release of AC Valhalla and i still have yet to recieve my Pre-order of the Assassins Creed Valhalla Ultimate Edition, as you could imagine i am not very happy about this but i do understand that there's limitations due to whats happening in the world right now.

i appreciate any time spent reading this and i thank you for any help that can be provided for me, if any more information is needed just let me know and i will provide what i can.

@ubi-spud

Thank you for the response,

I did have a hunch that this may have been the issue but i did receive an email shortly after i put up a case back on the 24th of may this year and this was the response i got, "After investigation, I need to inform you that your preorder was successful and there is no reason for concern." so after seeing this i didn't have any worries about not receiving Valhalla until the dates got closer and it had yet to appear only then did i take this back into consideration.

I do currently have 2 ongoing cases the first one being the one i made on November the 6th and the second one being automatically made via a Twitter DM response, i have listed them below just encase they are of any use to you.

Friday 6th Nov 2020 - 13093668
Tuesday 10th Nov 2020 - 13184578

Thank you again as your help/assistance is greatly appreciated.

I pre-ordered the ultimate edition almost 6 months ago.. and I never saw it in my Uplay library so I immediately made a support ticket asking why the game hasn’t appeared when it had for all my friends and all I got told was “it will be within your Uplay library on release” so I thought “Aight cool I’ll just wait...” it comes to the preload date and I still don’t see it so I sent another support ticket, I still have yet to hear back and I still have yet to see the game appear within my Library.

I have now waited an additional 24hrs after the official release of AC Valhalla and i still have yet to recieve my Pre-order of the Assassins Creed Valhalla Ultimate Edition, as you could imagine i am not very happy about this but i do understand that there's limitations due to whats happening in the world right now.

i appreciate any time spent reading this and i thank you for any help that can be provided for me, if any more information is needed just let me know and i will provide what i can.