Best posts made by TTVxIndicaxHigh
We are investigating an ongoing issue where players may experience a crash to desktop on PC.
To help our investigation, it would help if system files, video/pictures, and steps taken before the crash are forwarded to the support team.
We consider this our top priority at the moment and appreciate your assistance as we continue to investigate.
[March 9th, 2021]
- We hoped to have resolved these issues with our March 9th Maintenance, however, this is still ongoing and so is our investigation into the issue.
[March 23rd, 2021]
- While separate from the above issue, we're aware that a recent update on PC is causing some players games to freeze and crash. For more information visit this thread.
- Update: The game crashes after 23/03/2021 have been fixed, but we continue to investigate the original crash issue in this thread.
[June 29th, 2021]
- Our June Update (TU13) should have improved the crashes happening on PC and we have seen a reduction in the number of reports around this issue. However please do let us know if you continue to experience these crashes.
//The Division Team
This crashing issue has been around before TU13 was even a thing.
What players need to do is stop using DirectX 12 due to a issue that Massive & Ubisoft have ignored sense the first division game. The June update has not fixed the issues that DX12 has. This game cannot use DX12 because DX12 being a unstable API for the game. Everyone is forced to use DX11 because it causes the game to crash less. I already explained that this issue has bee around sense The Division 1 an it was left ignored an then found its way to The Division 2 an its been left unfixed sense launch. I explained it many times what happens. On DX12 you cannot ALT+Tab out because once you click the application an reopen full screen mode. You are hit with "The Game Has Crashed" Another issue with DX12 that the game will turn itself on windowed mode on bootup an when you turn it back to Fullscreen you're hit again with "The Game Has Crashed" Message. I don't know why Ubisoft hasn't removed DX12 entirely from the game because they keep ignoring the issues with it. I already explained countless times how it happens an explained above what DX12 does when enabled. DX12 is a broken API on this game including The Division 1 an i also forgot to mention DX12 also has unexpected crash's in the middle of the game as well. All DX11 does it have less issues an less crash's sense its more stable on hardware then DX12 is.
Please tell Ubisoft & Massive or whoever take's you're reports to fix the issues on DirectX 12 or just remove it from the game entirely. I've had a 1050 Ti Mobile, RTX 2070 Mobile an a Desktop 5700XT an it was all the same issue running the game on DX12. It doesn't matter what specifications you have an no matter if you're using a gaming laptop. The game has issues with DX12 on all hardware. I know this issue is happening somewhere else but, why don't we go to the root of the issue. That should've been fixed back in The Division 1.
Not even having the recent update's an GPU drivers have fixed this issue either. Because i still play Division 1 an every update has not resolved this issue that made its way to The Division 2 which has been no surprise. I don't understand why they are trying hard to sweep that issue under the rug instead of just fixing whatever issue the division 2 has with DX12 API. Hell add VULKAN because it been flawless with Ghost Recon Breakpoint.
Ever sense the maintenance division 2 cause's my PC to have a hard crash with a fuzz on the screen an restarts.
I have tested other games to see if this issue happens to my other titles but, games like Destiny 2, The Division 1, Borderlands 3, Call of Duty, Scavengers. Have not caused this to happen yet an run fine.
As you can see i have the latest GPU Driver & windows update. Sense Ubisoft loves to blame the machine as much as possible instead of telling massive to fix the issue's that should've been patched 3 year ago. I have even rolled back drivers but, in my case. It never fixed issues permanently. It just delayed something else. Sense every update with division 2 has been one step forward two steps back.
I also check my temp's an my temps never reach even near 70C. They are mostly 50-63C sense i have redid my thermal paste to better quality. So i have the best temp's for my hardware. I never go near the dangerous limit. Which is 80C when it throttles my hardware. But, as i said before i never reach that high. Something is wrong with the game becuase i have tested other titles on my PC an none of them have caused this issue to happen. Just the division 2.