Best posts made by Ubi-Akatsirin
Hey @twoleghound, thanks for the picture here and sorry to see you're experiencing this issue.
I merged your thread with another as the issue was the same.
@SDW-Feenix sorry to see your challenges also haven't been updated.
Our teams are already aware of that issue and an investigation is ongoing in order to resolve this as soon as possible.
Hey @boer24 !
Thanks for the update with the picture !
I can see your character was boosted to level 30. We did hear from the dev team that confirmed that some achievements can't be unlocked by boosted characters, and it's the case for the four trophies that are still locked for you here.
Latest posts made by Ubi-Akatsirin
Sorry to hear you're experieincing both issues in game.
Could you please tell me on what platform you're playing, so I can give you the best troubleshooting possible?
Could you also attach some screenshots or videos showcasing the issues you're experiencing ? For videos, you can upload them on the sharing website of your choice and add the link to a post here.
Sorry to hear about that, could you please provide some screenshot showing this or a short video if possible ? You can upload it on the sharing website of your choice and send us the link here.
This would help us understand the issue better, and we'll be able to contact the dev team for more info.
Hey everyone !
Sorry to see you're all having this issue to some extent.
If you have been unable to get the encryption key while completing the mission in a group, can you please try to redo the mission solo if it's possible ?
We are currently looking into it as it has been report, so please keep an eye out for new information in the News & Announcement section.
If this is not the exact scenario that has happened to you, or if it happened when you were playing solo, please let me know, so I can report it to the team for further investigation, thanks !
Hey @abearded_clam, sorry to hear you are also experiencing the issue, and thank you for your report.
Like it was mentioned by Ubi-Gizmo just above, our teams have been investigating this issue.
Have you tried the troubleshooting steps that have been shared in the thread, as well as the workaround that was shared by Ubi-Gizmo ?
Some users have mentioned that they have been able to reduce the issues by deleting the "The Division 2" folder in the "Documents\My Games" section. It is important to note that doing this will remove any settings which you have adjusted, and you will need to change them again.
Thanks for the update and the screenshot. It's odd that the store locates you in the US if you're in the UK. Are you using any sort of VPN ?
You can attach a video by uploading it to a sharing website of your choice and sending us the link here !
Thanks for the screenshot and sorry that you've encountered a bug that blocks you in your progressions.
Could you let me know in what mission exactly were you when this happened ? We've had similar reports that couldn't be verified in the latest version of the game yet, so if you're encountering the issue now we'll reopen the investigation.