Hello @chacachaca13,

Thank you for sharing your thoughts on the Picaros Holster subject.

Loads of feedback have been brought to the dev team, and they are currently working on it.

Please understand that I am not able to provide any details on the ongoing investigation, nor provide an ETA.

Thank you.

Hello @JoeCoolGaming99, and welcome to the Ubisoft Discussions.

Regarding Rainbow Six : Siege, progress is bound to the Ubisoft account.
Meaning that if you log onto another Ubisoft account, you'll be playing on another progression that the one you use to play on.

Let's say if you have played on account 1 for a while, then connect to account 2 all of a sudden, the progress won't be the same.
However, if account 2 has an Xbox linked profile, you'll find there the progress of the Xbox profile.

Please let us know if you need clarification or if you have further queries.

Hello everyone,

Could you please all have a look as @WrecK3rr mentioned :

It's a purple item and is at the very bottom of the appearance page. Look again.

If anyone still encounters the initial issue as describe, please let us know.

Thank you everyone and a special mention to @WrecK3rr. We truly appreciate the help you provide to the players in the Discussions.

Hello @chacachaca13,

This is a legitimate question.

I have double-checked and yes, the knee pads are on the report as well.

Thank you for letting us know.

Hello @MaraxusCA,

Thank you for sharing such a behaviour.

I have forwarded your report to the dev team.

I am not able to disclose any details of their investigation, but I will keep this thread up to date.

Thank you, and sorry for the inconvenience.

Hello everyone,

I have merged a couple of threads to keep things tidy. That way, it'll be easier to gather the required information.

I will forward the reports you have made to the development team.
For those who have not mentioned it, please state the platform you are playing on.

We will keep you updated on this thread.

Sorry for the inconvenience, and thank you for your understanding.

Hello everyone,

I have read you all, and I'm sorry to hear that the experience you have playing The Division 2 is slowly being disheartening.

For now, I can only suggest you to make sure that the minimum requirements are met to play the game optimally.

If you encounter any crashes yourselves, feel free to have a look at this article, as it could help resolve many issues.

For the rest of it, I can assure you that the development team is aware of many bugs and crashes, and they are proving dedication in resolving these in the shortest amount of time.

We are sorry for any inconvenience and appreciate the fact that you hold on to our game with interest and passion.

Hello everyone.

Thank you for sharing all of this useful information.

I've gone ahead and reported the behaviour to our dedicated team.
We will keep this thread updated with the latest information we receive from them.

In the meantime, feel free to get back to us for any other issue or question!

Hey there @Cpt_Salamito, and welcome to the Discussions.

I'm sorry to hear that you have been awating an answer for quite a while now.

I had a glance at your cases and I can assure you that you will receive an answer.
Due to high volume in contact, waiting times are higher than expected, but we aim to reduce it as quickly as we can.

Apologies for the inconvenience.

Hey there @psYchoedgE,

Thank you for sharing this experience to us, we appreciate that.

I'm glad that you were able to find a fix by diving into this. It's genuinely a good job.

We are grateful for such a detailed explanation.

Thank you again.

Hey guys, thank you for reporting this issue.

Could you please provide some screenshots showing the actual displayed playtime?

This will help us to forward the report to the devs

Thanks!

Hello @CG-Bestie77, and welcome to the Forums.

Has this happened for the first time?
If not, would you be able to reproduce that issue and provide us with a video showing the reproduction steps?

Feel free to upload the video on a streaming/hosting platform to allow us watching it.

Thanks!

Hello @Heff_420, and welcome to Discussions.

I'm sorry to hear that you and your girlfriend have been facing this.

Could you please make sure that you are logging into the right Ubisoft account that has been used since she started playing?

Hey there @El_LoukoumZdeh, welcome to the Discussions.

Sorry to hear that this affects you as well.

Could you please let us know in what language the game is?

Thanks

Hello @melody912, and welcome to the Discussions.

I'm sorry to hear that you have lost your credentials.

So we can help you recover an account, due to data privacy, I must guide you to our One-to-One support channels.
Feel free to use any of your desired one: Support - Facebook - Twitter

Thank you for your understanding.

Hello there @GilbertLang12, and thank you for posting.

I'm sorry to hear that you can't redeem the game as intended.

Can you please confirm having tried to redeem it from this website:https://register.ubisoft.com/roller-champions-free/

If so, can you please have a look through Ubisoft Connect game's library, scroll at the bottom, and under the section "Free Games" you would find Roller Champions.
You claim the game from there!

Let us know if you need anything else

Hello @xNJx_IDoctorJay, and thank you for posting.

I'm afraid temporary bans cannot be lifted.
If you still wish it to be looked at, ban appeals have to be forwarded through our one-to-one channels: Support - Twitter - Facebook

Apologies for the inconvenience.

Hello @JoeCoolGaming99, and welcome to the Ubisoft Discussions.

Regarding Rainbow Six : Siege, progress is bound to the Ubisoft account.
Meaning that if you log onto another Ubisoft account, you'll be playing on another progression that the one you use to play on.

Let's say if you have played on account 1 for a while, then connect to account 2 all of a sudden, the progress won't be the same.
However, if account 2 has an Xbox linked profile, you'll find there the progress of the Xbox profile.

Please let us know if you need clarification or if you have further queries.

Hello @mvkwasinski, and welcome to the Discussions.

Could you please elaborate on the issue you're currently facing?

Please bear in mind that, due to data privacy, some topics can't be dealt through the forums.

Hey there @Crqsont-_, thank you for posting.

I'm sorry to hear that you are facing issues with the two-step verification associated with your account.

However, as this issue has to be dealt through our one-to-one channels, I can only suggest waiting for our teams to get back to as soon as they can.
Apologies for the inconvenience.