UPDATE: This issue has now been resolved. Thank you again for your patience. If you continue to experience an issue please contact our support team at ubisoft.com/help

Hello everyone. We're aware of an issue currently affecting connectivity and are working towards resolving this. We apologize for any inconvenience caused and appreciate your patience. Please be sure to check this thread for future updates. Thanks.

Hey Everyone, thanks for reaching out!

I've sent up a report on this to the relevant team, and hopefully we'll have a fix out for it soon!

@TheNorfolkian To clarify, you should still be charged when you purchase items for the first time. When purchasing a duplicate of something you already own, when you shouldn't be able to, is when the game will only appear to charge you.

Hopefully that makes sense, but it not then please let us know!

@azullFR You're very welcome!

No word at the moment @TheNorfolkian. Hopefully they'll be able to set aside some time to fix this, though since Valhalla is getting close to the end of it's development period they're probably going to be prioritizing things like crashes and soft locks. Fingers crossed, though!

Heya @TheNorfolkian!

We've not yet announced anything regarding the layout/UI of Mirage's store, and support isn't able to speculate regarding unreleased/unannounced content. However as soon as information regarding the in-game store becomes available, there will either be a post about it, or the game will be out and everyone will be able to take a look for themselves!

@Humility925 Thanks, I've reported this up to the Anno team and hopefully we'll have a fix out soon!

@altenbach Thanks for the update, here's hoping we'll have some kind of fix soon!

Hello there, @Momo_39648!

This is an issue that's already been reported, and it should actually be fixed in an upcoming patch.

Please hang tight in the meantime, and here's hoping we're able to push the fix out soon!

Hey @GnarlyAtol1793, sorry to hear that this issue came back! Just to clarify, can you confirm that you've followed every step on that FAQ? It's important to ensure that you've successfully performed each step so that we can make sure our documentation regarding this issue is accurate. I'd also appreciate if you could provide us with an uncropped image of your consoles downloads page!

Hi @krasorias! You can try learning some maps through the Lone Wolf mode which should allow you to play solo, but otherwise you are indeed limited to custom games or playing normal matches. Sorry about that!

UPDATE: This issue has now been resolved. Thank you again for your patience. If you continue to experience an issue please contact our support team at ubisoft.com/help

Hello everyone. We're aware of an issue currently affecting connectivity and are working towards resolving this. We apologize for any inconvenience caused and appreciate your patience. Please be sure to check this thread for future updates. Thanks.

Hey there @Dovakiinavin, sorry to hear you're unable to progress through Price of Wisdom!

If some basic troubleshooting doesn't help, can you please let us know what specific issue is blocking you from proceeding so that we can look into it with you?

@CAREL_34 Thanks for the update, and sorry to hear that you're still not having any luck!

For now, can you please answer the following questions so that we can send all this up for investigation/reopen the original bug report?

• Have you used cross platform progression at any point, and if so, on which platforms?
• Did you play during a Free Trial week?
• Did you previously have access to the wingsuit and lost it, or were you never able to unlock it?
• Have you encountered this issue on any other sports?
• And this one's a bit of a long shot but: Do you remember what event gave you the last star that should have unlocked the wingsuit?

@Ferari10726 Thanks for the update, and en-gb would actually be the correct region code, so no worries there!

If you try accessing support from this page specifically, you may be able to start a chat without having to log in, and from there you'd be able to update your account's country as well as ask about whatever you were originally trying to create a ticket for.

Heads up though, that chat availability can be dependent on the time of day for your region, so if it's unavailable now, please try again a bit later!

@toprakart Thanks!

Could you please also let us know if you migrated your save to/from another platform at any point?

Also just to be safe, please note that if the game was left running overnight or anything like that, it would count towards the playtime in Connect, but not the playtime for your save (unless the game was un-paused, too).

@EdinMG Thanks!

Looking over your account I'm not seeing a reason that you should be getting this popup, so something you can try would be to run through some browser troubleshooting.

If that doesn't help then please let us know, but in the meantime you could just click the "Purchase Item Anyway" button, or try and purchase the credits in-game!

@RileyWusky Thanks for the update!

I'm seeing both games on the account you're contacting us though, so can you please check Ubisoft Connect to see if "RileyWusky" is displayed in the top right corner? If it is not, then you're logged into the wrong account.

If it is there, please grab us an uncropped screenshot of your Games tab in Connect so that we can take a closer look!

@DodzyTm Thanks for the update, and sorry to hear that you're still running into this.

Going forward, can you please create a support ticket, and attach your system files? Please also be sure to list everything we've done here so that you're not asked to repeat any steps!

Glad to hear that you managed to figure it out @SimRacingMax, please make sure to let us know if you run into any other issues!

Hey there @alansocold!

If you're trying to play the most recent iteration of Trackmania with an integrated graphics card, then unfortunately there's a chance that you may not meet the game's minimum requirements.

However if you do, then please try running through some basic technical troubleshooting. If the problem persists after that, then please get us a full list of your PC's specs and we'll be happy to look into this further!