Hey all,

Due to it being a time limited purchase and us still not having received a reply back about this ourselves, I have left feedback to see if it can be made available again or provided to players due to the issue. I don't know if it will be possible, but I've passed on the suggestion just in case.

Hey all,

I've just merged some threads on this so we can keep you all updated in 1 place when we can. The dev team are aware of this and are looking into it already and we've forwarded on save files and all the information we can that has been posted here, so thanks for your reports. I do apologise for the inconvenience this will have caused you, especially those who don't have another recent save they can load in the meantime. We'll keep you updated as soon as we have any information from the dev team to share.

Hey everyone,

Just an update, I found more reports of this over on the Steam forums too and we have got it reported to be looked into from our side, so hopefully doesn't require you to do anything but we'll let you know here if you do.

Hey all,

I'm afraid we still don't have an update on when this will be resolved just yet, but please be aware this is something the team are looking into and we will provide any updates we hear back on this thread, so you don't need to create any support tickets and can just follow here.

Hey everyone,

Thanks for letting us know you have started experiencing freezing issues since the update. I'll report this to the dev team so they are aware of this and put forward the suggestion to have the option to roll back the update on Steam Deck. I hope this will be possible for you all.

Hey everyone,

A tweet has been put out also but just to update you here too, we want to confirm that your characters and progression are NOT affected by this situation and will be accessible as soon as fix is deployed.

The dev team believe they have found the cause of the issue and no longer require us to forward affected account details on. If this changes, we'll let you know to start posting here again, but for now you can just wait for the fix to be applied.

If you have deleted your character fully by mistake, please reach out to our support team through one of the methods below so that we can get your character recovered manually:

Tickets & Live Chat:
https://support.ubi.com/en-gb/Cases/New/

Twitter:
https://twitter.com/UbisoftSupport

Facebook:
https://www.facebook.com/UbisoftSupportUK/?brand_redir=348896167463

Thanks again for your reports and your patience whilst we work to get this resolved for you.

Hey,

Thanks for reporting this, both of you. I'll create a report and forward your video on @Brotinn. I've also got your save files downloaded to send them too, so we'll let you know if they need any further information.

Hey everyone,

Thanks for your patience regarding this issue. A maintenance is going to be required and we are trying to get this resolved as soon as possible. If you are on Twitter, please follow us on there with notifications turned on to get alerts, as there should be a Tweet posted whenever a maintenance is scheduled to take place.

@JOJO2922 @Zach839 @Codigo9 @XSAND97076 @mboprod @thinker77 @diogoveloso82

Apologies that you are also all affected. As I've mentioned above, at the moment the dev team have everything they need to work on the issue so don't need us to forward account info on, but should we be required to start doing this again, we'll forward yours on too.

Hey everyone, 

This issue should now be fixed with today's update. The patch notes can be found here. 

If you still have this issue after updating the game, please let us know here.

Thanks for the video and thread for this too @TheNorfolkian. I've forwarded this to the game team to look into too.

Hey @Rastalonges

Unfortunately on PC this isn't possible I'm afraid, though, we are aware of the issue and will provide any updates of a fix when we hear about it here on the forums.

Hey,

This will be what you have received

Thanks @TheNorfolkian. Just so you know, the issue with the duplicate purchase through Reda you mentioned for the Thunderer's Brazier is a separate issue, but has also been reported.

Hey @Ibsarp

Thanks for the image and letting us know. I'll see if we can reproduce this and also forwarded a copy of your save over to the dev team in case that is needed to look into it too.

Hey @SpectralKira

You have posted this on the English forums, so please could you translate your post if you are OK with receiving responses in English on here?

We do have some other language forums that you can locate at the bottom right of the page. Just click on "English" to see a drop down menu to be taken to the other language forums we have support available on, just in case you prefer any of those, but not your native language on the forums I'm afraid. 

You can also reach out via live chat during times that it is open, and we will be able to reply to you on there if you prefer. The link for that is here. 

Hey @Neutral889

You have posted this on the English forums, so please could you translate your post if you are OK with receiving responses in English on here?

We do have some other language forums that you can locate at the bottom right of the page. Just click on "English" to see a drop down menu to be taken to the other language forums we have support available on, just in case you prefer any of those, but not your native language on the forums I'm afraid. 

You can also reach out via live chat during times that it is open, and we will be able to reply to you on there if you prefer. The link for that is here. 

Hey @B1blazin

We have let the dev team know these issues are back too and hope they are able to resolve them before the festival ends this time.

Thanks for sharing the workaround that worked for you. Hope this can help others out too

Hey @dark9992012

Sorry, I'm not familiar with what it is you are trying to unlock and why you can't unlock it. Can you take any screenshots or a video clip showing what you are trying to unlock and we can look into this for you?

Hey @BlazingDwarf219

The issues caused from the festival will likely go away when the festival ends, though, we would of course like to see the dev team be able to resolve these issues before then, so that everyone may get to enjoy it.