Hello everyone,

Thank you for reporting this!

I merged few threads into this megathread for better visibility on this issue.

I can also see that it's been already reported to the development team and it's currently being investigated. Once we have an update, we will let everyone know through this thread and the patch notes.

Thank you for your patience and if you have any additional questions, please let us know.

Hello everyone,

Thank you for sharing your suggestion regarding disabling online functions in September 2022.

Although I cannot promise changes will be made, all feedback is incredibly helpful as we continue working hard to improve the overall quality of our games.

I'll gladly pass on your feedback and suggestions to the responsible team.

If you have any additional questions, please let us know!

Hello everyone,

Please accept my apologies for the delayed reply.

Good news, I have an update for everyone! The development team was able to reproduce this issue and I can see that the fix is planned to be released with a future update. Once the resolution is live, we are going to let everyone know through the patch notes and we will update this thread as well.

If you have any additional questions, please let us know.

Hello Vikings,

Thank you for bringing this to our attention! I reported it to the development team for further review. Apologies for any inconvenience caused by this and if you have any additional questions, please let us know.

Hello Vikings,

Sorry to hear that you are experiencing muted sound while riding your mount.

I can see that this issue has been already reported to the development team and it's currently being investigated. Once we have an update, we are going to let everyone know through the patch notes. Apologies for any inconvenience caused by this and if you have any additional questions, please let us know.

Hello @B00MSIE,

Thank you for bringing this to our attention!

I passed it along to the development team for further review. Once we have an update, we are going to let everyone know through these forums.

Apologies for any inconvenience caused by this and if you have any additional questions, please let us know.

Hello Vikings,

Thank you for your continuous updates regarding this issue.

I'm glad to hear that you were able to redeem your codes and you're waiting now for an email from us. As this issue is not fully resolved yet - we will keep everyone up to date when we have more info from the development team.

Thank you for your patience!

Hello @Rbn85Brb83, @deadmanupbeat and @altair7619

Thank you for sharing additional reports with us. I can assure you that this issue has been already reported to the development team and it's currently being looked into.

Once we have an update, we will let everyone know through the patch notes and this thread.

Apologies for any inconvenience caused by this and if you have any additional questions, please let us know.

Hello everyone!

Thank you for submitting your reports! I'm sorry to hear that you are unable to purchase Cerbero's Charge at the moment due to the pricing issue.

I can see that this issue has been already reported to the responsible team and it's currently being looked into. Once we have an update, we will let everyone know through this thread.

Apologies for any inconvenience caused by this and if you have any additional questions, please let us know.

Thank you for your patience!

Hello Vikings,

Thank you for bringing this to our attention and I'm sorry to hear that your game keeps crashing.

I can see that this issue has been already reported to the development team and it's currently being investigated. Once we have an update on this, we will let everyone know through this thread and the patch notes.

Apologies for any inconvenience caused by this and if you have any additional questions, please let us know.

Hello @rejo6,

Thanks for reaching out and I'm sorry to hear that you haven't received your credits.

It usually takes minutes for credits to appear, but in some cases, it might take up to 48 hours in order to process the transaction and receive in-game purchases.

If you haven't received your credits by then, can you please contact our team directly, so we can investigate?

Many thanks and if you have any additional questions, please let us know.

Hi @s0955384032,
 
Thanks for reaching out! I'm afraid that we're only able to provide support in English on these forums. Would you be able to translate your issue for me, in order for me to assist you further?
 
Alternatively, if you'd like to receive support in your native language, you're welcome to contact us on our website regarding the issue.

Thank you!

Hello @MossPigeon

Thanks for reaching out and I'm sorry to hear that you are experiencing graphical issues.

Can you please perform all of the troubleshooting steps listed in this article? Secondly, can you please reinstall your game? This will help you to eliminate any potentially corrupted files that can lead to this issue.

If you're still experiencing this issue after performing all of the steps above, can you please provide us with the following information:

• is your copy digital/physical?
• have you installed it on an internal or external drive?
• have you had a chance of testing it on any other console?

Many thanks and if you have any additional questions, please let us know.

Hello @Metal_Greg,

Thank you for the update!

I'm glad that the issue has been resolved for you.

Happy gaming and if you have any other questions, please let us know!

Hello @Toruq,

Thank you for sharing this with us! I'll pass your comment as well to the team

If you have any additional questions, please let us know!

Hello @icecrepas,

Thanks for reaching out and I'm sorry to hear that you haven't received any keys for the event.

Can you please provide us with a screenshot showing your equipment and current keys (or lack of them), so we can compare it with our internal data and report it to the responsible team for further investigation?

Many thanks and if you have any additional questions, please let us know.

Hello @Memphis4040

Thanks for reaching out and I'm sorry to hear that your game keeps crashing.

Can you please confirm if the crashes became frequent following TU15, by any chance? If that's the case, our team is currently investigating this issue and as soon as we have an update, we will let everyone know through the patch notes.

If, however, that's a recent situation, can you please perform all of the troubleshooting steps listed in this article? This will help you to eliminate any potential software conflicts.

Many thanks and if you have any additional questions, please let us know.

Hello @S3lll,

Thank you for the update and I'm sorry to hear that your game keeps crashing.

I can see that this issue is still being investigated by the development team. Once we have more details to share, we will let everyone know through the patch notes. Apologies for any inconvenience caused by this.

I also merged this thread with our megathread for better visibility.

Hello @craig_play,

Thanks for reaching out and I'm sorry to hear that you are experiencing bluescreen.

Can you please perform all of the troubleshooting steps listed in this article? Secondly, can you please run sfc scannow with this official Microsoft article? Last, but not least, can you please reinstall your supporting software with this link? These steps will help you to eliminate any potential software conflicts.

Many thanks and if you have any additional questions, please let us know.

Hello @fredspekvet,

Thank you for the update.

As some crashes are related to 15.4 TU, we need to identify if each crash is related to this specific issue or not. Rest assured, the issue related to crashes following recent TU is currently being investigated and you can find the confirmation in this megathread.

I hope it clarifies the situation and if you have any other questions, please let us know.