I'm here to chew grass and kick ... and I'm all out of grass.
Best posts made by Ubi-Milky
Okay, thanks for confirming everyone.
For anyone who has been accepted to the test and has signed the NDA, but have not been able to visit our technical test forum, please just comment on this thread once.
I will give your Ubisoft ID's to our devs, so we can try and grant you access to the technical test part of the forum.
I can not say when you will be given access to these forums or how long it will take, but please bear with us whilst we make a note of the players who should have access, and please try again tomorrow morning, sorry for any inconvenience!
Link to beta test forum > https://discussions.ubisoft.com/category/1033
(Please bear in mind, any mention of bugs or feedback in this forum, we will need to be moved to the technical test forums, due to the NDA, so please don't be alarmed if your post is moved, it has not been deleted, but has needed to be moved to the technical test section until you can gain access, thank you)
Hello everyone, thank you for these reports - I will add your information to our report again today.
Our QA team were able to also recreate this error code, specifically the Mountain-00014 error code in two separate situations, one solo, one in co-op mode. We do not have a fix for this issue yet, but I wanted to keep you in the loop that the investigations are underway. I am sorry for any inconvenience and interruptions this is creating for your play sessions at this moment in time. thank you for your patience.
Hello everyone thank you for the updates, can you keep us in the loop for your Xbox coop games over the next few hours?
Our IT team has implemented a few fixes in the background and would like to know if you are still expereincing this issue on Xbox in particular after the 14th September?
Please also check your Xbox and Ubisoft accounts are linked together on this website, under linked accounts > https://account.ubisoft.com/en-US/account-information
Anyone that has commented since my last post in this thread, I have passed your Ubisoft ID's onto our devs noe too. Hopefully, you will be granted access to our Technical Test forums soon to leave feedback and report any bugs you may come across
Hello everyone, thank you for getting in touch and letting us know of your game stats not updating.
We are aware this issue is affecting a few of our game stats in Ubisoft Connect at the moment, and this is something we are currently working on fixing, thank you.
Thank you for your continued feedback and updates to this thread everyone. We have a team looking into this compatibility issue at the moment, who look after our older titles - as soon as we receive an answer from them regarding this issue we will let you know.
Hello @Lukas_Ranieri thank you for your sharing your thoughts on the Steam Deck and Linux support.
I will move this thread to our player General Discussion section of the forum, to see if there are other players who would like to contribute to this too and so it can be seen by a larger audience, including our game devs and community team.
If you have any more feedback about the game, please make sure to post this in our General Discussion area of the forum, as the Player Support section is more for bug reporting and technical issues, thank you!
Hello everyone, thanks for getting in touch with us.
This forum is not currently being used to discuss any technical tests, we have another special forum section for that instead, you should only see this forum section if you are approved for the test.
Can you all please confirm if you are able to access this link? > https://discussions.ubisoft.com/category/1033/
If not, can you confirm that you have been accepted to take part in this test and have also signed our NDA?
Hello everyone, thanks to everyone who submitted their desync files to us via this thread.
If you are being desynchronized from a multiplayer game and also sometimes see a LR40 error message, our Anno team believe they know have enough files, save files and information to be able to fix the issue, and they are hoping to fix this on an upcoming patch. Just wanted to give a quick update to the situation, thank you all for your patience shown so far
Thanks to everyone who posted in the last two hours, I have also passed your name on to our dev team, hopefully, you will be approved access soon to the test forums in the morning. Thank you for your patience and I hope those of you that have been playing the game tonight, are enjoying the test so far
Latest posts made by Ubi-Milky
Thank you for the reply @Armeil18 if you still need help with this issue and you have exhausted all troubleshooting given in this thread, I can only advise you to contact us over the support link I gave you above or try contacting your internet service provider, thank you,
Hello @Maradain thanks for coming back to us with your update!
I am happy to hear this issue was an easy fix and the content code was hiding in the box - and I am sorry for any confusion caused!
I hope you enjoy what the BMX content has to offer
Hello @ubi-tre thanks for getting in touch with us.
This reward was only available for a limited time and should no longer be available., but we know it has recently appeared in the Ubisoft Connect overlay, this is a mistake. My apologies for this inconvenience as we are unable to add it to players' accounts - we are currently trying to remove this from the Connect launcher.
Hello @billzombie2009 sorry to hear you are having trouble accessing your DLC content.
Do you have any other accounts registered on your Xbox console and are you accessing the DLC with the Xbox/Microsoft account that purchased the content? As DLC is usually not accessible by other accounts, only the purchase account.
If this does not apply to you and you are using the account that purchased the content originally, some of your in-game content like add-ons or Season Pass content, may need to be downloaded and installed separately.
To check which content is available to install could you please follow these steps for me >>
- Press the Xbox button on your controller
- Select My games & apps from the sidebar
- Choose Full Library, then All Owned Games
- Select the game you would like to install the content for
- Choose to install All to download all available game files and add-ons
- Alternatively to download individual pieces of content, choose which additional content to install
- Select Download
Download and install progress can be viewed in the Queue section of the menu and a progress bar will appear while the game/content is being installed on the console.
If you are still having trouble accessing this content after following these steps, you will need to contact Xbox Support on their website, if you purchased the game digitally >> https://support.xbox.com/
If your DLC was a physical purchase and came with the physical disc, please contact us here so we can check your account > Ubisoft Email/Live Chat >> https://www.ubisoft.com/help/contact
Thank you @charlie2199 this will allow us to give you some more tailored troubleshooting steps to narrow down what may be causing the issue, which may lead to your case being escalated to our team who handles the more unusual technical cases. Please make sure to follow all the troubleshooting steps they provide, and thanks for creating a ticket with us. Best of luck.
Hello there @S1lv3rS4lm0n , thank you for getting in touch and I am sorry to hear you have had some trouble trying to make this purchase!
Sometimes it can take up to 48 hours for content to be delivered digitally, to your game and account, after purchase or redemption.
During this time you should have received an email from us (please check your junk/spam folder just in case) and you should also have an order history on the Ubisoft Store website here >> https://store.ubi.com/uk/my-account#account-order-history
If you have waited a full 48 hours and you do not have that item in-game, please get in touch with us over a private support ticket as we will need to check your accounts. We will need to know the following to be able to check your account privately >>
- Your Ubisoft username
- The platform you play on
- Game this relates to / Exact name of item purchased
- Price paid per item and currency used
You can create a private support case with us and send us this information, by using the following link and selecting submit a case or start chat when you have filled in the comment box > https://www.ubisoft.com/help/contact
The supported languages listed on the games Store page are the languages the game was translated to overall, however, this does not mean you will receive all of those supported languages, in your particular version of the game. The languages you will have available will be based on what regional version of the game you have purchased and your current location.
The overall available languages are > Eng, Fra, Ita, Ger, Spa, Pol, Rus, Hun, Cze
We will need to check what regional version of the game you have purchased on your account to be able to advise further. Can you please get in touch with us with a direct private message over one of the following links, with the name of game you purchased, your Ubisoft username, and what language you wish to use >>
Ubisoft Email/Live Chat support > https://www.ubisoft.com/help/contact
Twitter Support > https://twitter.com/UbisoftSupport
Facebook Support > https://www.facebook.com/UbisoftSupportUK/
That's fantastic news @FYCICorruptl - I appreciate your reply and update - hope you enjoy your time with the game!
Feel free to come back to us here, anytime, if you encounter any other technical issues with the game
Hello @ruttana111 I am sorry to hear you are experiencing a black screen when launching the game.
I have a guide I would like you to run through to try and help resolve these crashes - this guide covers permissions, hardware, software, drivers, and corrupted installation files, that could potentially cause this > https://www.ubisoft.com/en-gb/help/article/000061047
Should the steps above not work for you, as the title is an older game try lowering your resolution size in your Windows 'Display Settings' to 1920x1080p and make sure your DPI setting is set to 100%, before launching the game, as some older titles can have trouble launching on higher resolution monitors
Finally, please find the games .exe file in the folder where you installed the game, open its Properties and Run it using the 'Windows Compatability' Mode option, for each older version of Windows OS. Please make sure to disable full-screen optimization in these settings too. This will emulate an older version of Windows the game was originally released, to check if the game runs better on an older Windows emulation > https://www.ubisoft.com/help?article=000063445
Hello @toorisky93 thanks for the reply.
This is true we do not have the ability to unlock achievements on any platform.
Sometimes, there can be a workaround in Steam to edit your save file in a text editor like Notepad etc, to allow the achievement to be unlocked again to prevent you from having to play the whole game again. Please make sure to back up your save file somewhere safe before attempting this fix >>
- Inside your local save file, there may be a section that says <achievements> </achievements> between these two sections there should be names of the achievements the game recognizes you have attained.
- If the game actually registered the achievement as completed, but Steam had not given you the achievement, you can edit this file and remove the achievement names from between the <achievements> </achievements> entry. This should then allow you to complete the conditions of the achievement again by reloading your save and hopefully, this will synchronize this achievement completion to your Steam account.