Best posts made by Ubi-Nacho
Hi there everyone.
Thank you all for your reports and your patience as our development team investigate this issue.
The game team is currently working on a fix for the issue, as well as looking into workarounds for any crashes.
We'll be sure to update you once we have some news on this, please let us know if we can be of assistance in the meantime.
Hi there everyone,
I have been gathering all of the details from affected players and constructing a report which has now been submitted to the game team. Thank you to everyone who has taken the time to share screenshots and details of system specs.
I can see that some players have reported that this is only happening with the HD texture pack, but also a few players who are having this issue with the base game textures too.
If you do happen to have the HD texture pack installed and running, please feel free to disable it for the time being.
Once more information on this issue becomes available, details will be shared via the News and Updates section of the forum.
Apologies for any frustration this has caused. Please reach out if you notice any changes in the nature of the issue, or have further questions.
Thank you for this feedback! Also, thank you for understanding that the development of extra features such as adding horseback weapon mechanics, may take some time. Player suggestions sometimes take time to implement, but are always appreciated. We will be forwarding this up to the developers for review.
We would encourage you to share any future thoughts on the community forums General Discussions page.
@kennyannydenny Hi there!
Thanks for bringing this to our attention. This UI should not appear in photo mode and we appreciate the supporting video.
This has now been reported to our game team, and who will access the problem.
Apologies on any inconvenience this has caused, please reach out to us if you have any further reports or questions.
@pesto Hey there!
Merging this topic with the thread mentioned above, thank you @TheNorfolkian for posting this.
I can confirm that this issue is still actively being investigated by the team. Once new information is made available we'll be sure to inform everyone.
Thank you for bringing this to our attention.
Hey there @inxcognito @strotee @toyotarules234
Thanks for checking back on this thread with your findings. The team is still working on having this issue 100% resolved. Sorry that this was only a partial fix and that players can get Excalibur but still not finish the Mystery.
As Ubi-Smash has mentioned earlier in the thread, the AC Valhalla game team are still looking to push a fix for this in a future update.
Thank you for your patience.
Hello there everyone.
Sorry to hear some players aren't able to launch this game without the need for a code!
Could you try the following steps in this order:
- Launched Ubisoft connect PC.
- Remain logged in with your account.
- Use this link to to register and claim.
- Go to the game tab, it'll appear on your library without the need for an activation code.
If these steps have already been followed, we recommend creating a support ticket here, as it could be an account related issue.
Hi there @Ronyn77
As mentioned by @A1R50FT-10 you will be looking for another human player within the game.
Other players have the function to 'invade' your game when playing online. It is possible to disable this feature if you'd prefer, and you can see how to do this here.
Hope this helps! Please let us know if you have any more questions!
Latest posts made by Ubi-Nacho
Hi there @danielpoppa
Thank you for getting back to us and letting us know.
Would you be able to follow our guide on xbox connectivity steps here, and let us know if this helps resolve the issue at all?
If you still encounter the same error message after completing these steps, please get back in touch.
@beeourgest Hi there.
Thank you for bringing this to our attention.
Regrettably we don't have any information to share in regards to bringing Petz to Steam or Ubisoft Connect. We'll certainly pass this suggestion on to the team!
Please let us know if you have any other questions or suggestions
@fabio_bushi Hi there.
Thank you for sending through this information.
Would you be able to ensure your saves are available on the cloud. Can you also confirm for me that this is the most up to date version of the game, so that this can be reported to the game team?
@ronyn77 Hello there.
If a setting is applied in the nvidia control panel, this will apply to the game + any other games that you would like to launch. Nvidia settings will have a priority over in-game settings. This will apply to any game. To use your example, if ambient occlusion is disabled in nvidia setting and enabled in the game, the ambient occlusion will be disabled.
Hope this helps. If you encounter any issues with your in-game settings or they are not behaving as expected, please let us know!
@joaomos_pt Hi there.
Thank you for posting your thoughts to this thread.
While we're glad that you're able to use Ubisoft Connect again, we have taken your comments on board. You feedback on our troubleshooting process is much appreciated!
If you have any additional queries or questions, please reach out to us, and we'd be happy to help.
As this is an account based issue, I'd recommend getting in touch with the support team.
If you have access to your account you can create a support ticket here.
If you do not have access to your account you can contact the team via Facebook or Twitter direct messages.
Please let us know if you have any additional questions!
@dave3d07 Hello there!
As you were able to reach out to us before the end of the giveaway October 11, 7 PM CEST, the team were able to manually add this to your account for you.
Please note, It may take up to 24 hours for the game to appear. Apologies for any inconvenience.
Please let us know if you have any other questions!
Thank you for providing us with those details, that's much appreciated.
Could you follow both our browser troubleshooting and our Ubisoft Connect troubleshooting, and let us know if this has any impact for you?
Please get in touch with how your troubleshooting goes, and if the issue is resolved after following these steps.
Glad to hear that the client is working for you now. Apologies for any inconvenience caused.
Thank you for coming back to the forums to let the team know the update seems to have fixed this issue for you.
Please get back in touch should you need any assistance and we'd be happy to help!