Hey there folks.

Just to let you know that the team are aware of this issue regarding missing sound and it's under active investigation at the moment. I have merged a few threads into this one thread to keep things organised as this issue is clearly affecting a large number of players.

We do apologise for any inconvenience caused as a result of this issue and we're working on getting this resolved as soon as we possibly can.

Thanks.

Hey there folks.

Please restart your clients if you haven't already done so and the update should download again. If it doesn't automatically download verifying your installation should force the update. If this hasn't fixed the issue for you after downloading and/or verifying your installation can you please let us know? Thanks!

Hey there folks.

The team are aware of an issue with the golden tire smoke specifically when obtained as a live summit reward, if it was already owned you will not experience this issue but if this was the first time it was obtained you will encounter errors and/or crashing when it tries tor register in your inventory. For now we don't require any additional info from affected players by this but please do let us know if you're experiencing this still and as soon as we have any updates for you on this we'll let you know. Thanks!

@kravvhopz

Hey there.

Thanks for taking the time to provide your feedback on this. I'll pass this on to the team for you.

Thanks for your reports so far folks, they've helped the team a great deal with their investigation. If we require any additional information from you on this we'll be sure to let you know but please do keep the reports coming. Cheers!

Hey there folks.

We are aware that some players are facing an error 353 upon connecting to the game. Our teams are investigating and working on a solution. We hope to provide an update to the situation in the days to come.

The team are aware this is an issue that is currently affecting a number of players and we are regularly updating them when new contacts arrive confirming this error so please rest assured this issue is by no means low priority @PromiscuouSloth . As explained earlier in the thread by one of my colleagues this issue was intended to be fixed with the previous maintenance but was unfortunately delayed due to unforeseen circumstances.

@ninjamanthing

Not a problem. Thanks again

Hey there!

I have passed your reports on this issue so far on to the team investigating this issue. The issue has been identified and reproduced by the team and they're working on this as we speak, as soon as we can provide any updates for you all on this issue we'll return to the thread to let you know.

@susto668 @Migaellou

We do indeed have access to cloud saves and those are being provided to the team investigating this issue. Thanks for your assistance with this!

@ultramegapower

Not a problem, thanks!

Hey there folks.

Many thanks for your reports on this issue so far and to those of you who submitted cases and save files as well.

I can confirm that a fix is planned with a future update. Please keep an eye on the forums for info on this. Thanks!

Hey there folks.

If you're still looking to change your email and you're unable to do this yourself please open a support case with us. If you're unable to reach out to us via live chat then please contact our social teams instead who will be able to open a case for you and action this for you all the same.

You can reach us either through the support website by opening a live chat session or alternatively through our social media accounts on Facebook: (https://en-gb.facebook.com/UbisoftSupport/%5d) and Twitter and they will be able to create a support case for you.

@ImFromFrankston

Excellent. I'm glad to hear you're on track to get this resolved. Thanks for the update.

@RR2EZ

Hey there.

The only way you could change this email as it's not valid is by contacting Ubisoft Support. Under normal circumstances it sends an email to the existing email on the account before allowing you to change which obviously in this case is not possible. I'm assuming that when you have contacted us previously they haven't been able to verify your account to be able to change the email. Did they request anything from you you weren't able to provide? I would recommend reaching out to us again when you can to see if there's any way around this situation.

You can reach us either through the support website by opening a live chat session or alternatively through our social media accounts on Facebook: (https://en-gb.facebook.com/UbisoftSupport/%5d) and Twitter and they will be able to create a support case for you.

@RagnarrIV

Perfect, thanks. We are experiencing higher than usual case volumes at present which has unfortunately led to increased wait times with support tickets so I do apologise for that. A member of the team will get back to you as soon as possible and attaching these files now should mean they can take a look at those straight away and hopefully diagnose the issue once the case has arrived with them.

@decimaI

Hey there.

It appears as though something's gone wrong with your post and it's only sent a partial message. If you're experiencing the same issue as others in this thread and you're not able to change these details yourself or if you have and nothing has changed please open a support case with us.

. You can reach us either through the support website by opening a live chat session or alternatively through our social media accounts on Facebook: (https://en-gb.facebook.com/UbisoftSupport/%5d) and Twitter and they will be able to create a support case for you.

@DfflcoatSupreme

Hey there.

If you have already attempted the troubleshooting steps offered by TheBerry in the post above yours and you're still experiencing issues please open a support case with us so we can investigate further.

You can reach us either through the support website by opening a live chat session or alternatively through our social media accounts on Facebook: (https://en-gb.facebook.com/UbisoftSupport/%5d) and Twitter and they will be able to create a support case for you.

After you've opened the case if I can also ask you to attach two system reports to the case that will assist us in identifying any potential cause. This link explains how to generate your MsInfo and DxDiag files for us

Thanks.

@RagnarrIV

Hey there.

Can you try running the client with admin privileges and let us know if the key prompt is still present after doing so? If it is it might be worth following up on this with a support case so we can dig a little deeper into what might be causing this.

If you wish to open a support case you can reach us either through the support website by opening a live chat session or alternatively through our social media accounts on Facebook: (https://en-gb.facebook.com/UbisoftSupport/%5d) and Twitter and they will be able to create a support case for you.

After you've opened the case if I can also ask you to attach two system reports to the case that will assist us in identifying any potential cause. This link explains how to generate your MsInfo and DxDiag files for us

@Evilworm1

Hey there,

Thanks for confirming that for us, Can you try a clean installation of the client? You can grab the latest version here: (https://connect.ubisoft.com/). After installation before running it for the first time please ensure that it's running with admin privileges.

If after doing so you're still experiencing the same issue please let us know.

Thanks!

Hey there folks.

We do apologise for the delay in getting back to you on your support cases.

We are unfortunately experiencing high volume of contacts, mainly due to a number of ongoing issues with Rainbow Six: Siege, which has led to a higher than normal backlog of cases to respond to. We will get back to you on your respective cases as soon as we possibly can.

As a side note please do not post case reference numbers on the forum, we are not able to follow up on support cases over the forums and this is deemed as a security risk, as a result I have removed the case number that was present in the original post.

Thanks.

@RE-ToKyoGHoul

Hey there

This is something we can assist you with via a support case.

You can reach us either through the support website by opening a live chat session or alternatively through our social media accounts on Facebook: (https://en-gb.facebook.com/UbisoftSupport/%5d) and Twitter and they will be able to create a support case for you.