Thanks for your reports so far folks, they've helped the team a great deal with their investigation. If we require any additional information from you on this we'll be sure to let you know but please do keep the reports coming. Cheers!

Hey there folks.

Many thanks for your reports on this issue so far and to those of you who submitted cases and save files as well.

I can confirm that a fix is planned with a future update. Please keep an eye on the forums for info on this. Thanks!

Original Post by Ubi-Woofer:
Hello everyone,

Thank you for all of these updates regarding your issues with looting fabric in-game. In patch 1.0.4, we did make two changes to fabric provisions, which should have resolved the issue with the supply of fabric and also enabled you to complete "Offering Altar" (Dobby's Altar):

- Increased fabric limit to 82.
- Added fabric to traders once the settlement has reached Level 6.
I am glad that for many of you this issue is resolved as expected, however I do see some of you mentioning that the issue persists. I am very sorry to hear this, and will do everything I can to get this looked into again if it persists. From those of you still impacted, I'd therefore like to collect the following in the following format please:

- Confirmation of the platform you play on; if on a console, which exact model (e.g. PS4 Pro, Xbox Series S, Xbox One X)
- Confirmation as to whether you have fully upgraded your quiver and rations pouch, per the thread title
- Confirmation of the quantity of fabric you are carrying
- Confirmation of the issue you are having, ie. cannot complete the altar, or cannot fully upgrade a pouch
- A video showing that you are unable to acquire additional fabric through the vendor if your settlement is level 6

Thank you in advance to those who get back to me with the information above; it is much appreciated.

Hey there folks!

Thanks for your reports so far, these issues are still under active investigation. If you haven't already done so please provide the requested info above which we will pass on for you.

Hey there folks.

Thanks for your reports so far, please keep those coming. This issue is under active investigation at the moment, if we require any additional information from you we'll let you know.

Hey there folks.

Many thanks for your reports, images, video and save files submitted so far. These have helped our teams a great deal with their investigation into this issue. I can confirm that a fix for this issue is planned for a future update. No confirmed date yet for this but keep an eye on the forums for updates on this. Thanks!

Hey there folks.

This issue is still under active investigation and wherever possible the Valhalla team are requesting save files from all players affected. If you have yet to submit these to us please do so if you can and you're playing on either Playstation or PC, our article here explains where you can find those.

You can reach us either through the support website by opening  a live chat session or alternatively through our social media accounts on Facebook and Twitter and they will be able to create a support case for you. Thanks!

Hey there folks.

Thanks for reporting this issue to us. I have raised this with the team now. Can I ask you if you haven't already done so to attempt the temporary workaround suggested by a few players in this thread of disabling depth of field? Thanks.

Hey there folks.

Many thanks for your reports and videos provided so far. I can confirm that a fix for this issue is planned for a future update. Please keep an eye on the forums for details on this when we have them available. Thanks!

Thanks for your reports and videos so far folks. I've merged all of these similar threads into one central thread here and ensured that all of your reports have been submitted for further investigation.

Hello all!

I'd like to reach out to you with an update from the investigation. The development team hopes to resolve this issue in a future update. This means that we will no longer need any additional save files or videos. Thank you to everyone who took the time to submit these for investigation.

Currently, we are unable to provide a definite time-frame for this update. Once we have more information to share with you all regarding its release, we will share it within this thread and within the News & Announcements forum.

I would also like to take the time to remind you all that the agents you see working within the Player Support forum, such as myself and @Ubi-Woofer, are player support agents. We are not members of the development team. As part of our role as player support agents, we collect the reports made by our players within the forums and pass these along to the development team to be used in the investigation. We also provide updates, when available, about the investigation status, or if any additional information is needed by the development team. The development team themselves do not post within the forums.

Hey there folks.

Thanks for your additional reports regarding this issue. As confirmed by Ubi-Borealis in an earlier post a few days ago this issue is planned to be fixed with an upcoming update to the game. As soon as we have a definitive confirmation of a date for this update we'll share this to our forums and social media channels. In the meantime we do apologise for any inconvenience caused as a result of this.

@iii-avalon-iii

Hey there.

We appreciate the feedback on this. I'll pass this on to the team for you.

@iii-avalon-iii

Thanks for the additional feedback, we appreciate it!

@vikay_

No worries!

@tarzinio_

Hey there.

I'm sorry to hear you're having issues with crashes/freezes at the moment.

The first thing I would suggest is to attempt each step suggested here. These steps are known to resolve most of the common causes of crashing/freezing. 

If after doing so you're still experiencing issues I'd then recommend opening a support case. You can reach us either through the support website by opening  a live chat session or alternatively through our social media accounts on Facebook and Twitter and they will be able to create a support case for you.

After you've opened the case if I can also ask you to attach two system reports to the case that will assist us in identifying any potential cause. The reports we need from you are:

MSInfo
DxDiag

Thanks.

@gouhinelpanda

Hey there.

Unfortunately we're not able to offer Spanish language support from this forum. If you're able to translate to English I'd be happy to assist you here. Alternatively if you open a support case from here we do have Spanish support who will assist you further via live chat during our opening hours.

Thanks!

@pavel-71

Glad to hear this resolved your issue and thanks for keeping the thread updated. Thanks!

@velxx

Hey there.

Can you confirm that you have verified your installation and if you haven't already done so if possible can you try loading an earlier auto or manual save to see if the same issue occurs each time?

@laughable_joke

Hey there.

I'm not sure we'll be able to notify you directly but feel free to check in with us on the forums or by reaching out to our social teams

@vikay_

Hey there.

I'm afraid not. If you wanted to play only using Ubisoft Connect you would need to purchase the game on Ubisoft Connect and not another storefront. EGS, Steam or any other storefront you would need both.

@loryart

Hey there!

Thanks for taking the time to reach out to us. As this is more of a gameplay query rather than an issue with the game itself I've moved this over to the gameplay section of general discussions so that our players and our community time can chip in to this discussion and hopefully be able to provide you with some helpful tips. Thanks!