

Hey all! I go by Ubi-Perseids and if you can't tell by my profile picture, I'm a big fan of Daft Punk (and cats!) I pretty much like EDM in general but also really enjoy lo-fi, especially while working. :) My favorite Ubisoft game is definitely The Division 2. I have about 95 hours but there's still so much I have to learn and explore in that game still! I'm new-ish to the forums but have loved it so far and really hope I've been able to help some of you out.
Hey there, @screwy72! Thanks for your patience while the team worked on getting this fixed. I can confirm that it should be resolved as of TU 1.5.2, released yesterday. You can read more about this update with the Patch Notes post here. Please be sure to update your game and let me know if you continue to have issues with this after that. Thanks!
Hey everyone! Apologies that you have run into this issue but the good news is that a fix is coming, so please keep an eye out for the update about that!
@henryaw93-0 Hey! Welcome to Discussions! Thanks for letting us know that you are also having this same issue with the PS4. I have gone ahead and shared your report about this issue with the team to help them investigate this issue further. Once we have any updates, we will be sure to post them here in this thread or via patch notes in the News & Announcements forum.
@RHHRHRHE Hi there! Welcome to Discussions! I'm sorry to hear that you tried to defeat Balor 10 times and were not able to. Luckily, we have reported this issue to the dev team so that they can look into this more. I've also shared your information with them, and as mentioned above, please keep an eye on this thread or the patch notes for updates regarding this issue.
Let me know if either of you have any questions in the meantime. Thanks!
@wreck3rr Apolgoies for any confusion! But I can confirm that we have reported this issue to the team so that they investigate this further. Thank you!
@wastingourtime Hello! Welcome to Discussions!
I'm sorry that you're having trouble picking up this collectible. It looks like this used to be located in one area but changed to a different one. The current/updated location is: Foggy Bottom - Loc -1107, -523
Unsure if that is the catwalk you're talking about, but if it is and you're still unable to pick it up, could you record a video of that for me so I can take a closer look? Please upload the video to a website like YouTube and make it Public or Unlisted. You can then share the link with me here.
Thank you!
@Mem90 @sicplagu3 Hey! Thanks for the update about this and glad to hear that the achievement/trophy has popped for you both.
@guest-uectyoec Hello! Welcome to Discussions!
I'm sorry you are having trouble getting access to Assassin's Creed III. Could you grab a screenshot of the Steam page you're seeing when you attempt to download the game? Also, if you haven't yet, can you check if you're able to download the game directly through Ubisoft Connect at all?
Hi @bloodberg, thank you for grabbing this image for us!
I'm going to suggest some troubleshooting that I'd like you to try and please let me know if it helps or if you're still unable to access other languages. As a first step, please run Ubisoft Connect with admin rights. This is a basic step that I ask people to try because you'd be surprised how much it helps fix random issues that pop up! After that, please verify your game files to make sure no files are missing that are causing this issue.
Please update us on how this goes!
@jarl-auditor Thanks for the update! Just to clarify, is it the DPI that you adjusted to 200% when you noticed an improvement? Also, has this been an issue the entire time you've been playing Valhalla, or did this pop up recently?
Could you please attach a screenshot showing your graphics settings in-game? I'd like to take a closer look at that. Thanks!
Hey everyone! I'm sorry that you're all having issues getting connected to Black Flag/Kenway's Fleet. This is an issue that has been reported to the team and is being looked into. I've gone ahead and shared your reports as well to help with their investigation. I understand how frustrating this has been, and I do apologize for that. Once we have any new information or updates from the team to share, we'll be sure to let everyone know. Thanks for your continued patience in the meantime.
@brunty135 Hey there! Welcome to Discussions! Sorry to hear that you are also missing an artifact to finish a trophy. Which trophy is it that you're trying to get completed? Also, would you be able to provide screenshots of this so that we can help take a closer look? Thank you!
@TheeElf Hey there! Thanks for letting us know. I sincerely apologize for the frustration this has caused, but please know the issue is still under active investigation by the team. Once we have any updates to share from them, we will be sure to let everyone know. Again, I'm sorry for the inconvenience caused.
Hey everyone! I'm sorry that you ran into this issue and weren't able to access Valhalla on Ubisoft+. This issue was reported and has since been resolved. If you're still unable to access the game through your subscription, please let me know! I'm happy to look into it further. Thank you!
@Serenityy75 Hello! Welcome to Discussions!
Just to clarify, are you having the issue where the Twilight Pack is being reset in your inventory and you have to upgrade the gear again? Does this happen every time you load up the game?
If you haven't yet, would you mind giving these troubleshooting steps a try? Please let me know if they help or if you continue to experience this issue.
@CivisRomanus Hey there! Sorry to see that you ran into this issue while playing. Did you attempt to raid this again and see if it was marked as completed then? Were you able to collect all of the loot? Lastly, would you mind giving these steps a try to see if they help? If you're still not seeing this as being cleared after trying those steps, please update us and we can continue to help look into this further. Thank you!
@nathan4d2022 Hello! We haven't had any updates from the team yet, but it is something they are actively investigating still. Once we do have any updates, we'll be sure to update and let everyone know. In the meantime, keep an eye on the patch notes posted in the News & Announcements forum.
@azullFR Thanks for gathering up these posts! As mentioned above, the team is aware of this issue and they are looking into it. They hope to have it fixed soon, but we don't have an ETA or update to share at this time.
@cesar_jr3 Hello! Welcome to Discussions! Please note that you are posting in the English forums and as such, we'll need you to post in English for us to assist you better. One of our rules which you can read here is to post in English so we can effectively moderate the forums. That said, I can see that your issue has already been taken care of. Let me know if you need any further assistance though!
@regoc50 Hello! Are you having this same issue and missing DLC content? If so, could you let me know which content is unavailable in your game? If you haven't yet, please go through the troubleshooting steps here and here as well, as these steps should help make sure that the common issues that can cause this are resolved.
@andstaethur Did you ever receive a response to your case? I'm not seeing a recent case made from you in our system on my end. Would you mind logging in here and letting me know what the case number is? Thank you!
@stoned019 Hello! Apologies for my delayed response. This issue should have been fixed with the most recent update 1.6.0, can you check that your game is completely up to date and let me know if you still experience this bug? Thank you!
@JWC3003 Hey! Welcome to Discussions!
As mentioned before, this should have been resolved so if you're having this same issue, would you be able to provide a video or some screenshots that we can share with the team? If you record a video, please upload it to a website like YouTube as Public or Unlisted and share the link here. I would also suggest going through these steps to rule out any connectivity issues that could be causing this error. Thanks!