Hey everyone! Apologies that you have run into this issue but the good news is that a fix is coming, so please keep an eye out for the update about that!

Hi @bloodberg, thank you for grabbing this image for us!

I'm going to suggest some troubleshooting that I'd like you to try and please let me know if it helps or if you're still unable to access other languages. As a first step, please run Ubisoft Connect with admin rights. This is a basic step that I ask people to try because you'd be surprised how much it helps fix random issues that pop up! After that, please verify your game files to make sure no files are missing that are causing this issue.

Please update us on how this goes!

Hey @c4c-markus-752! Welcome to Discussions!

I'm sorry to hear that you're seeing your shields are taking way more damage from the PVE explosions after TU15. This is the first time I am hearing about this issue, so I don't think there are any official comments about this yet. It might be a bug, so I would like us to look into this a bit more. To start with, please try going through these troubleshooting steps in our PC guide here: https://ubi.li/k8gWa. We just want to rule out anything that could be causing this issue.

If the issue persists after trying those steps, it would be super helpful for us if you could get a video showing that the shields are taking a lot of damage from grenades, etc. You can upload that video to a website like YouTube and share it here so we can take a look. Thank you!

@wreck3rr Apolgoies for any confusion! But I can confirm that we have reported this issue to the team so that they investigate this further. Thank you!

Hey @jessa246! Thanks for giving us an update about this. I'm glad to hear that you were able to load the UK version of the website and buy the credits. Hopefully, this doesn't happen again, but if you run into any funky issues with the website in the future, I'd recommend going through our Browser troubleshooting here. Please let me know if you have any other questions or concerns!

UPDATE: This issue has now been resolved. Thank you again for your patience. If you continue to experience an issue please contact our support team at support.ubi.com.

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Hello everyone. We're aware of an issue currently affecting connectivity and are working towards resolving this. We apologize for any inconvenience caused and appreciate your patience. Please be sure to check this thread for future updates. Thanks.

Hello @soldier_of_dawn! All I can say is wow! It's obvious that you care a lot and are very passionate about this game, which we really appreciate. Thank you so much for taking the time to share all of your feedback and suggestions, and for updating the Matchmaking Diary so diligently! I have gone ahead and shared your feedback about matchmaking with the team.

Since you aren't having any technical issues though, I'm going to go ahead and move your post to the General Discussions.

Thanks again, and let me know if you have any questions!

Hey there, @xvesber! Sorry to see that you received this error when trying to change the priority for the game. Just to check, if you try to run both the game and Ubisoft Connect with administrator rights, does it allow you to change those settings in the task manager? Here's how to run as admin.

Let me know how it goes!

Hi @gabriel-knight! Thanks so much for getting that video for us, and for clarifying this issue further. We will definitely want to get this reported to the team, but could you please let me know which platform you are playing on? Thank you!

@ctfoxhound Gotcha, thanks for the update. Do you notice any error codes or messages that pop up before you see the purchase was refunded? If so, could you grab some screenshots of that for us so we can take a closer look? Thanks in advance!

Hey @jessa246! Thanks for giving us an update about this. I'm glad to hear that you were able to load the UK version of the website and buy the credits. Hopefully, this doesn't happen again, but if you run into any funky issues with the website in the future, I'd recommend going through our Browser troubleshooting here. Please let me know if you have any other questions or concerns!

Hello @tmankeny! Thanks for reaching out and letting us know that you're having the same issue. Would you be able to provide a video of this so we can take a closer look? You can upload the video clip to websites like YouTube or Google Drive and then share the link here. Thank you in advance!

Hi @iel0! Happy to hear that you're able to pick up medkits again. As for the crashing issue, this is something the team is aware of and we are looking into. In the meantime, if you can please go through our troubleshooting guide here and try to verify your game files to see if they help with this issue. If the crashing continues, we've heard from others that re-installing the game on a different drive and then deleting The Division 2 folder in "Documents/My Games" can sometimes resolve this issue. Please let me know how it goes and if you see any improvements. Thank you!

Hey @ctfoxhound! Thanks for reaching out and letting us know about this. Sorry to hear that you are having issues with purchasing premium credits through PayPal. Xsolla is the name of the company we use to help with our transactions for purchases. Were you attempting to make these purchases in-game, or have you tried to purchase the credits directly through the Ubisoft store website? Also, are you using a VPN at all when you attempt to make the purchases?

Hey @koorni04! Thanks for the update, and glad to hear that this has been fixed. Please let us know if you have any other questions!

@wreck3rr Apolgoies for any confusion! But I can confirm that we have reported this issue to the team so that they investigate this further. Thank you!

@unknown_merc44 Thanks for clarifying that for us. The team is also wanting to know if you purchased the Account Shared Materials item from the Crafting Vendor Inaya in Washington? If so, did you purchase this item once you finished the WoNY expansion? They mentioned this item needs to be bought individually on every character and is not availble until after returning to Washington. Thanks in advance for you help.

@wreck3rr Hey! This is correct. We have let the team know about this issue for the Heartbreaker gearset in general, but have no updates yet at this time.